✅ Trip Verified
| Southampton to Limoges. I flew from Paris Charles de Gaulle to Exeter with Flybe and had no problems with taking my cabin bag on board. On the return flight from Southampton to Limoges I was asked to place my bag in the size checker as I was about to go through to security. It was 3cms less than the height limit but 1cm too wide. I’m not a regular flyer and had stupidly assumed that the bag I used for flights last year with RyanAir and Aer Lingus would be acceptable for Flybe but no. When I asked how come the bag was accepted for the outward journey but not for the return I was told Southampton had a strict policy. Strange response, I thought it was the airline that enforced their policies. I was then directed to the check in desk to have the bag placed in the hold. At check in I was told to go to another desk to pay £40 for the bag to be placed in the hold, or alternatively I could try to pay for it online at a reduced cost of £22, however it might not actually work, I was told. Another strange response, especially as they couldn’t explain exactly why it might not work. As I had plenty of time I thought I would do it online and it did actually work and my payment was accepted. Went back to the check in desk, a different Flybe rep, I explained what had happened and showed my payment receipt and was then asked how I had managed to pay online as it shuoldn’t work once you have checked in. Eventually the bag was accepted for the hold and I got my flight back to France. I was lucky, I had left plenty of time and the queues at check in weren’t too long. Flybe have a little statement on their website about their inconsistency with on board baggage policy and how they are now being more consistent. On this evidence that is clearly not the case. This experience spoiled what could have been a very pleasant experience as a first time Flybe customer. I won’t use them again, I’ll spend the money saved on an alternative airline who will accommodate my bag, Easyjet, BA, Ryanair, Aer Lingus for example.