✅ Trip Verified
| Aberdeen to London. Like many of the people who have flown with Flybe recently, baggage is my main issues with this airline, having been charged £50 at the gate. My bag was not actually measured, so quite how they deemed this too large, I don't know, particularly as it was the same bag I have always used on Flybe flights. I have raised this with the airline but to no avail (possibly because they had copied and pasted the wrong canned response - they apologised for my dissatisfaction with my flight from Exeter) With such a decrepit fleet (and my goodness, it's showing its age), they do not have a realistic approach to cabin baggage; people do not fly like they did in 90s and the overhead lockers are not fit for purpose. Far better to cut their losses and say nothing is allowed on board, save for a plastic bag/handbag, rather than obfuscate. At least expectations would be managed better. But the problem clearly goes deeper than baggage policy; the willingness of a company to try to put things right is an indication, I feel, of how much they actual care about repeat business. And I'm just not sure they do care any more This used to be an cheerful, efficient airline that was decent value for money. I would now actively discourage people from using them. Under the current leadership, Flybe has the perpetual feel of a company dying a slow death, fully aware that their policies and lack of customer service will annoy people, but just trying to get through another day without going bust. The sad thing is, probably not before time.