"satisfied for what I paid"
L Wallace (United States)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Turkistan to Almaty |
Date Flown | May 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"issues with Russian cards will be resolved"
Boris Eliseev (Russian Federation)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Omsk to Almaty |
Date Flown | March 2022 |
Value For Money | 12345 |
Recommended | no |
26th May 2022 : FlyArystan response
Dear Boris, We are sorry to hear about your recent experience with us. In the interests of the safety of passengers, crew and aircraft, we are forced to suspend all flights to and from the Russian Federation. Due to the reasons that are out of our control there are difficulties with refund processing to bank cards, issued by the banks of Russia or its subsidiary banks in Kazakhstan. Taking into account the force majeure, passengers are offered to provide refunds to their alternative card issued by any other bank. If you wish to use this opportunity please email us to [email protected]. Sincerely, Madina
"treated rudely at check in"
Linda McPherson (Kazakhstan)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Almaty to Shimkent |
Date Flown | September 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
16th October 2019 : FlyArystan response
Dear Linda, We have carefully checked the details of your flight and would like to ensure you that your feedback was shared with responsible managers and have become one more call for improvement of the quality of our services. The delay on your flight was caused due to the safety reason, which is always our priority. We had to recount passenger number on board. Please accept our apologies for the inconvenience you faced. It is usual practice when low cost airline tickets can be same price or even more expensive than full service carriers. The price is dynamic and purely driven by demand for a particular date, time, and day of the week. It also depends when booking is made. The earlier passenger book, the lower price of the ticket can be. We always recommend our passengers to book early and enjoy low fares. Looking forward to seeing you very soon again! Sincerely, Madina
"I will use it again"
P Karimov (Kazakhstan)
Aircraft | A320 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Almaty to Taraz |
Date Flown | June 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
16th October 2019 : FlyArystan response
Hello, P Karimov Many thanks for sharing your experience flying with FlyArystan! Indeed we do our best to provide high quality services on each step of your travel with us. It’s great to receive your observations to be able to improve the required processes. We have shared your recommendations with our team. We will be happy to see soon again! Sincerely, Madina
"exceeded my expectations"
Zarina Spandiyarova (United States)
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Almaty to Karaganda |
Date Flown | May 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
16th October 2019 : FlyArystan response
Dear Zarina, Thank for sharing this great feedback with us. We are very pleased to receive your recognition and high rating. The FlyArystan team strives to provide high quality service both on ground and during the flight. It is very encouraging to know that your flight from Almaty to Karaganda was up to the standards we aim to follow. Looking forward to seeing you very soon again! With thanks, Madina
"cheaper than the Talgo train"
A Halekova (Kazakhstan)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Nur-Sultan to Almaty |
Date Flown | May 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
16th October 2019 : FlyArystan response
Dear A Halekova, Thank you for sharing your experience with us. We are happy that you have enjoyed travelling with FlyArystan. This is exactly what we aim to provide – safe, fast and affordable travels for everyone. It is also great to here that you managed your booking with adding baggage allowance prior to departure on our official website as choosing additional services online is always cost-effective. Looking forward to greet you soon on board of our aircraft! Sincerely, Madina
"lack of credit card payment support"
N Balinbayev (Kazakhstan)
Aircraft | A320 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Astana to Almaty |
Date Flown | May 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
16th October 2019 : FlyArystan response
Hello N. Balinbayev, Thank you for taking time and sharing your review with us. It is very encouraging to know that the customers are pleased with the services and look forward to choose us again. The query about credit card payment on board is considered and we hope that soon we will be able to provide this option as well. We would like to ensure you that FlyArystan will continue to make every effort to improve the service to provide better flight experience to every passenger. Hope to see you soon! With thanks, Madina