flyadeal

Not Verified | I had booked a flight in 2020, however due to COVID the flight was cancelled and the airline issued me a credit which had an expiry in Mar-2021. When i tried calling the call center a lady went on a barrage of insults, and when I politely mentioned that I would lodge a complaint she went on "Yes, please do make a complaint if you can" in a threatening note. One of the worst airlines, never fly.

✅ Trip Verified | I've used many many airlines, but as bad as flyadeal I have truly never seen or experienced before. If I were to make a list of the worst 10 airlines. You definitely would take the first five slaots.

Not Verified | I booked a flight with Flyadeal on June 10th from Riyadh to Dammam for June 21. On arrival at King Khalid Airport, I discovered the flight scheduled for 8.35pm, didn't exist. All flights currently stop at 6pm at the airport. This is at time of writing. I paid for the flight with my Debit card and am now waiting for a refund for a flight that never happened. Whether I receive my refund remains to be seen. Please be cautious with this airline.

✅ Trip Verified | Qassim to Jeddah. The flight suppose to depart at 15:50 it was delayed while we are waiting inside to get Into the plane and they told us the new time is 18:55 Hrs We waited inside Airport after checked in for 2:30 hrs and once the gate opened they took first 150 passengers and canceled all remaining tickets. Of course without any refund. It is very obvious that they overbook the flight . When we talked to the available staff at the gate he said I can’t do any thing and he was very unpleasant person to talk with. I had to pay additional SAR 450 and fly back by Saudi airlines ( only available and remaining next flight ) . I hope the airline authorities stop this kind of practices not allowed any airline to do that to their customers. I do not recommend any person to travel with Flyadeal - the worst travel experience ever.

✅ Trip Verified | Worst airline ever. They closed the check in counter while I am waiting in front of the employee who was checking me in. When I complained to the duty manager they denied it. So I missed the Dammam to Jeddah flight. Coming back the airplane was late for 5 hours and no one informed us. When we complained they said we sent a notice, it might be by mistake that you didn’t receive it. They never apologized. I was going to Umrah and I did not feel happy at all flying with flyadeal I strongly advise against this airlines. They abide to no rule. Waste of money and time.

✅ Trip Verified | Jeddah to Dammam. Bad, bad deal. 2 hours after the scheduled takeoff time I’m writing this review from my seat in the plane on the tarmac. There were no announcements, no updates on the screens half an hour after scheduled takeoff time. The ground staff were beyond terrible. Passengers were told they were tiring, huffed and puffed at and sent from gate 2 to gate 5 to gate 2 - until a passenger exploded in rage demanding to meet the supervisor - granted he was loud - but he was told to go away. Finally this passenger managed to go to the civil aviation office and a new flight time was displayed and the flight has still not departed 2 hours after scheduled flight time. Delays happen - the aviation industry has its standards and benchmarks in today’s world. A lot of work needs to be done and I would not travel on this airline again.

Not Verified | Jeddah to Qausim. It is a really poor airline. I had 2 tickets in the same fly airline (Flyadeal) to different cities, the first flight was delayed more than five hours and I missed the other one. They refuse to pay me anything or give to me another ticket for the flight I missed.

✅ Trip Verified | This is Saudia's (Saudi Arabian Airlines) budget/low-cost airline. I have flown 3 flights recently. This flight was on a one year old A320, though the carpets and upholstery were looking tired. What impresses me about this airline is it's on time! This flight arrived at the gate 25 minutes early. I pre-paid for row 2 seat and a chicken byriani. In total, the fare was far less than Saudia's standard 'guest' fare. At Tabuk, Flyadeal choose not to use air bridges and boarding is quick and efficient using stairs at the front and rear of the plane. Service on board is fast and efficient. The seats are comfortable enough fora 90 minute flight. The food was very good. It was hot, tasty and the chicken was not dry. Crew were friendly and efficient. There's supposed to be a 7kg hand luggage limit and this wasn't checked. The major issue this airline has is that some passengers do not understand the 'budget' airline concept. I will certainly consider flying Flyadeal more regularly.

✅ Trip Verified | I booked a flight with flyadeal on December 13 from Riyadh to Jeddah. They have made a new rule of arriving 60 minutes before boarding time even for local flights. All of these new rules are for the purpose of sucking the money out of the poor customer. The boarding time was 10:55 Pm for my flight and I arrived 10 minutes afterwards. The customer agent would not issue a boarding pass for me nor help me. They said to me to go to their office but it was closed. They asked me to call the customer care and it was closed. All of this indicates that they do not care about the customer. They care about making money. Their new way of making money is to make rules that will take advantage of people. So closing gates and boarding time way before the other airlines.

✅ Trip Verified | Flew flyadeal from Jeddah to Dammam. Pathetic service. Flight was delayed for more than 2 hours without any information. Initially held at airport counter without any info. Later kept in aircraft without any info. The customer experience is not given any importance Never fly this airline.