Fly540.com

✅ Trip Verified | Lamu to Nairobi. Due to the coronovirus outbreak, we had to cancel our trip to Kenya and I have emailed them three times and I never got a response. On the online chat they seem not to respond at all or they are very slow and can not issue a refund. I do not know how is to fly with them but their customer service is one of the worse. The problem is that if you are one of the few companies flying between two destination you are bound to pick one of the two. Really shame that they are so useless.

✅ Trip Verified | Mombasa to Nairobi. Delayed 1,5 hours, so I didn´t get in the plane because I needed to be on time in Nairobi for the next flight. In the counter they gave me the email contact details so that I ask for a reimbursement. They never replied.

Not Verified | Mombasa to Nairobi. This airline is never on time. Please avoid it at all costs, the delays are usually minimum 30mins and can stretch to up to 3hours. If you have an urgent engagement that is time sensitive, pick another airline to fly by.

✅ Trip Verified | Eldoret to Nairobi. Horrible airline. My first flight with them was from NBO to ELD which was delayed by 4 hours!! My return flight has again been delayed by 3 hours with a silly explanation. Unless you want to be wasting your time at the airport with delays. There are better more reliable local airlines. Awful experience.

✅ Trip Verified | Nairobi to Mombasa. Flight delayed without proper notification. Was at the airport as early as 5:30 to wait till 9pm with a child no compensation of even a soft drink. Kept saying flight departs at 8pm yet it took another 50 mins additional delay without any announcement.

Not Verified | Flew Nairobi to Zanzibar with Fly540.com. Excellent airline. Flights are prompt arriving and take off is to the minute on time. Ground staff are helpful as are the cabin crew. Planes are clean and appear well maintained. Baggage arrives with the passengers. A good way to fly locally in E Africa.

✅ Trip Verified | Kisumu to Nairobi. It was my first time to fly with 540. I arrived relatively early for my flight because I was travelling with a toddler. The check in Counter in Kisumu was not yet open so I had to wait almost an hour which was not a Problem. Finally I saw that the Check in was open and decided to check in. I had two 20kg bags. One for me and another for my son because he had his own seat. Shock on me when i went they told me my son has excess baggage. How was this possible when I checked and rechecked on their Website and confirmed that the allowance for him is also 20kg. Then the guy who was checking me in even confirmed with his colleague that the allowance for my child is only 10Kg. After much arguing he gave up and took my bags. Later at the waiting Lounge I Googled and confirmed that he also has 20kg like me. shame on you Fly 540. Your employees are scammers and will try to get whatever they can from customers. if they had found some inexperienced customers who dont know the rules they would have duped him. Then add to the fact that the flight had an almost 2 hour delay with no communication whatsoever from you. And no apology . Will never fly 540. Was the first time and definitely the last.

✅ Trip Verified | I have never used an airline with a worse customer service, or on schedule departure than fly540, especially the managers and customer service in Juba and in Nairobi. Just today, December 25th 2017, I was scheduled to travel to Nairobi from Juba, South Sudan and got to the airport 1 hour and 45 before departure time, to be told the flight is full and the manager and check-in agent told me that my seat has been sold to another customer who was at the check-in desk before me. This is the airline that never departs on time and passengers have sit for hours (min 1.5 hours) in waiting area for the airline to arrive. I bought my ticket (round trip) 3 months in advance. fly540 is the absolute worst airline that you wished you had used their flights, airlines, come into contact with their rude and unprofessional staff. I will never use them again. Avoid them at any cost.

✅ Trip Verified | Nairobi to Eldoret. This is by far the worst airline I have ever used in my life of 65 years of international travel for three reasons. The terminal managers deliberately withheld information from all passengers as to the fact that the flights were delayed, and how long the delays would be, making it impossible for the passengers to call ahead and make new arrangements for their appointments and ground transportation, just because they were embarrassed to admit the delay in the first place. The delays were very very long and endemic (1.5 hours, 1.15 hours) although the itineraries were very short (30 min., 45 min. flights) to near in-country destinations; and the "flexi plus" fare, which is higher than other tickets, was supposed to afford the ability to change reservations according to advertising without an extra charge; however, when I changed one flight by a few hours, I was charged extra for a "new reservation fee" and "new E ticket fee" and was directed to the "fine print". The terminal managers continually lied to all of the passengers about the fact of delays while, all the time, continuing to post on the monitors that the flights were "on time" even when the time had passed. They also fabricated delay estimates in 10 min intervals when pressured to tell us how long the delay would be, with very long explanations of where the plane was, why it hasn't arrived, and the fact that no one anywhere in the organization had any estimates as to the delayed departure times or whether we would ever depart. This act of deliberate rudeness enraged many passengers who vowed never to ride this airline again. There are two other airlines in Kenya to choose from, one of which has an excellent reputation and has airplanes painted like giraffes. I chose this airline because it seemed to be convenient to book online. A big mistake. You can book online with the other airlines too, and they are responsive by telephone for reservations and changes.

✅ Verified Review | I fly Fly540 regularly between Mombasa and Nairobi and have nothing but good things to say about the product and service. The airline is a low-cost carrier operating within Kenya and to a number of points outside, such as Zanzibar and Juba. Nairobi to Mombasa is usually operated by a Canadair aircraft. I choose to fly Fly540 because it is cheaper than the other carriers on the routes I travel, the terminal they use in Nairobi is far easier to use and their punctuality has always been excellent. Check in in Nairobi is a dream as it is handled in the new Terminal which is almost always empty. Security takes around 5 minutes and then you check in, in the big open terminal. This terminal was built as a temporary structure, but I think is here to stay. After check-in there is a further security checkpoint before you enter the departure lounge. Here there is a very small premium lounge (accessible by payment or Priority Pass etc.) an a larger open boarding gate area. There is a small café selling cold and hot drinks and some basic food items but no shops. The info screens above the gate have never shown the correct flight information at any time I have flown. Staff are unfortunately very uncommunicative here which is a problem if you want to get information from them, this is not the case with the Mombasa staff who seem much more customer-friendly. Boarding is usually started about 15 mins prior to departure through one of the gates and you normally walk to your aircraft. Cabins look worn, but not dirty. There is always a complimentary beverage service (tea, coffee, water or type of soda) and a biscuit (more than you get on BA or many of the European legacy airlines, let alone low cost!). The in-flight magazine is a good read. Flights has always arrived pretty much on schedule and I have never had problems with baggage (damage or loss). An excellent little airline which performs well above it's low-cost price tag. Fly540 unfortunately do not have any form of frequent flyer reward program.