Fly540.com

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 34 reviews
4/10
No Skytrax Rating
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1/10

"they still let you buy tickets"

(Czech Republic)

Trip Verified | This airline had apparently been suspended from service about a month ago (September 2022), I was told on the airport in Nairobi as well as in Lamu. They haven't informed passengers, they even still let you buy tickets and do check in online and when you show up at the airport it's only then when you realize that there is no flight of fly540. Please do not book with this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNairobi to Lamu
Date FlownOctober 2022
Value For Money 12345
no
1/10

"customer service is one of the worse"

(United Kingdom)

Trip Verified | Lamu to Nairobi. Due to the coronovirus outbreak, we had to cancel our trip to Kenya and I have emailed them three times and I never got a response. On the online chat they seem not to respond at all or they are very slow and can not issue a refund. I do not know how is to fly with them but their customer service is one of the worse. The problem is that if you are one of the few companies flying between two destination you are bound to pick one of the two. Really shame that they are so useless.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLamu to Nairobi
Date FlownMarch 2020
Value For Money 12345
no
1/10

"They never replied"

(Austria)

Trip Verified | Mombasa to Nairobi. Delayed 1,5 hours, so I didn´t get in the plane because I needed to be on time in Nairobi for the next flight. In the counter they gave me the email contact details so that I ask for a reimbursement. They never replied.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMombasa to Nairobi
Date FlownJanuary 2020
Value For Money 12345
no
1/10

"airline is never on time."

(Kenya)

Not Verified | Mombasa to Nairobi. This airline is never on time. Please avoid it at all costs, the delays are usually minimum 30mins and can stretch to up to 3hours. If you have an urgent engagement that is time sensitive, pick another airline to fly by.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMombasa to Nairobi
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Awful experience"

(Netherlands)

Trip Verified | Eldoret to Nairobi. Horrible airline. My first flight with them was from NBO to ELD which was delayed by 4 hours!! My return flight has again been delayed by 3 hours with a silly explanation. Unless you want to be wasting your time at the airport with delays. There are better more reliable local airlines. Awful experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEldoret to Nairobi
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"delay without any announcement"

(Kenya)

Trip Verified | Nairobi to Mombasa. Flight delayed without proper notification. Was at the airport as early as 5:30 to wait till 9pm with a child no compensation of even a soft drink. Kept saying flight departs at 8pm yet it took another 50 mins additional delay without any announcement.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNairobi to Mombasa
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Excellent airline"

(South Africa)

Not Verified | Flew Nairobi to Zanzibar with Fly540.com. Excellent airline. Flights are prompt arriving and take off is to the minute on time. Ground staff are helpful as are the cabin crew. Planes are clean and appear well maintained. Baggage arrives with the passengers. A good way to fly locally in E Africa.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNairobi to Zanzibar
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"shame on you Fly 540"

(Germany)

Trip Verified | Kisumu to Nairobi. It was my first time to fly with 540. I arrived relatively early for my flight because I was travelling with a toddler. The check in Counter in Kisumu was not yet open so I had to wait almost an hour which was not a Problem. Finally I saw that the Check in was open and decided to check in. I had two 20kg bags. One for me and another for my son because he had his own seat. Shock on me when i went they told me my son has excess baggage. How was this possible when I checked and rechecked on their Website and confirmed that the allowance for him is also 20kg. Then the guy who was checking me in even confirmed with his colleague that the allowance for my child is only 10Kg. After much arguing he gave up and took my bags. Later at the waiting Lounge I Googled and confirmed that he also has 20kg like me. shame on you Fly 540. Your employees are scammers and will try to get whatever they can from customers. if they had found some inexperienced customers who dont know the rules they would have duped him. Then add to the fact that the flight had an almost 2 hour delay with no communication whatsoever from you. And no apology . Will never fly 540. Was the first time and definitely the last.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKisumu to Nairobi
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Avoid them at any cost"

(United Kingdom)

Trip Verified | I have never used an airline with a worse customer service, or on schedule departure than fly540, especially the managers and customer service in Juba and in Nairobi. Just today, December 25th 2017, I was scheduled to travel to Nairobi from Juba, South Sudan and got to the airport 1 hour and 45 before departure time, to be told the flight is full and the manager and check-in agent told me that my seat has been sold to another customer who was at the check-in desk before me. This is the airline that never departs on time and passengers have sit for hours (min 1.5 hours) in waiting area for the airline to arrive. I bought my ticket (round trip) 3 months in advance. fly540 is the absolute worst airline that you wished you had used their flights, airlines, come into contact with their rude and unprofessional staff. I will never use them again. Avoid them at any cost.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNairobi to Juba
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst airline I have ever used"

(United States)

Trip Verified | Nairobi to Eldoret. This is by far the worst airline I have ever used in my life of 65 years of international travel for three reasons. The terminal managers deliberately withheld information from all passengers as to the fact that the flights were delayed, and how long the delays would be, making it impossible for the passengers to call ahead and make new arrangements for their appointments and ground transportation, just because they were embarrassed to admit the delay in the first place. The delays were very very long and endemic (1.5 hours, 1.15 hours) although the itineraries were very short (30 min., 45 min. flights) to near in-country destinations; and the "flexi plus" fare, which is higher than other tickets, was supposed to afford the ability to change reservations according to advertising without an extra charge; however, when I changed one flight by a few hours, I was charged extra for a "new reservation fee" and "new E ticket fee" and was directed to the "fine print". The terminal managers continually lied to all of the passengers about the fact of delays while, all the time, continuing to post on the monitors that the flights were "on time" even when the time had passed. They also fabricated delay estimates in 10 min intervals when pressured to tell us how long the delay would be, with very long explanations of where the plane was, why it hasn't arrived, and the fact that no one anywhere in the organization had any estimates as to the delayed departure times or whether we would ever depart. This act of deliberate rudeness enraged many passengers who vowed never to ride this airline again. There are two other airlines in Kenya to choose from, one of which has an excellent reputation and has airplanes painted like giraffes. I chose this airline because it seemed to be convenient to book online. A big mistake. You can book online with the other airlines too, and they are responsive by telephone for reservations and changes.
AircraftDash 8 / Canadair
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNairobi to Eldoret
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
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