Flair Airlines

✅ Trip Verified | Calgary to Vancouver. Flair is a ULCC which basically means that they will charge you for everything. This includes carry-ons, priority boarding, snacks, ect. When I booked I got the basic bundle which comes with a checked bag, priority boarding, and "travelFLEX" (the option to change your flight if you want to.) I'd recommend purchasing this bundle as it has pretty much everything covered in it. Since Flair is a ULCC, I was expecting to be cramped in my seat the whole way. However flair does offer a pretty generous amount of seat pitch on its seats. I'm 6'2" myself and I was able to stretch my legs just fine. For whatever reason, all of the inflight menus were missing on board however the flight attendants were helpful in telling me what was offered. I got a can of Pringles and a can of Pepsi which ask together cost $6.50. Personally I thought that this was a little overpriced, however they do offer some vegan options onboard. Overall I had a great flight! Flair has had some issues in the past with customer service and baggage handling, but I do think they are improving as an airline. The bag I checked was not damaged and the flight I was on was only delayed for 30 minutes. If you are considering flying flair, I would recommend it but make sure you know what your getting yourself into.

Not Verified | Vancouver to Toronto, They have the rudest, most unhelpful, horrible staff I have ever had the displeasure to come across. We tried to change our flight from Vancouver to Toronto to an earlier flight. We asked were there any spare seats on the earlier flight to see if we could go on. We have done this before with other airlines. We were told there were some free seats and that it was $125 each to change. However the girl at the counter said she couldn’t process the change but her colleagues at the next flight at noon would do the change. We waited 4 hours there until noon and then went to the counter. We asked the guy could we change and take one of the spare seats. He again said there was a $125 fee to change. We said “sure” to go ahead and change our flight. The guy at the counter who was not at all friendly, asked for our passports and credit card. He started typing and we thought everything was good. Then he said it would be another $1200 each to change. We said we had not been told that earlier at 8am when we initially went to the counter. We told him we had waited for 4 hours for this flight and he had confirmed there were empty seats, so why were they now asking for an additional $2400 as well as the $25 each. He was so so rude, and there was no way he was going to let us change without paying. I asked for his name, he refused to give it to me. I asked for his supervisors name and again he refused to give it to me. I told him I wanted to speak to someone else and he said no. We said there was no way we were paying that amount. We told him we would just fly on our original flight and asked for our passports and credit card back. After we left the counter I called Flair customer service and spoke to someone there. He told me our flight had been changed and we owed $1200 and our original flight was gone! He said there was a note there that I had refused to pay! The guy at the desk had put through a payment on my card without my authorization. We were shocked and went back to the desk. He said he would change it back to the original flight. So we left and got a hotel. Then an hour later we checked our reservation online and there is a $1500 charge for changing back to our original flight! So, we go all the way back to the airport, back to that guy at the counter. We asked him what was going on. He said he didn’t have time to change it but would “do it later” and then walked away from us! Well, he did NOT change it. Our original booking was gone. We ended up booking another flight with Air Canada. We tried to call Flair Air customer service over 20 times that evening and could not get through. I have sent them multiple emails and have had no response. I have to say the way we were treated is shocking and unbelievable. He charged our credit card without our permission and lost us our flight. This is unacceptable. Flair Air are the worst ever. Would never ever ever book with them again and will do my best to make sure nobody I know does either.

✅ Trip Verified | How would you feel if you get delayed for more than 24 hours with rude staff who don't even know when the flight will depart . We were told that the flight has been cancelled at 11pm which was due to arrive at 830 PM rescheduled from 7.30 am originally. Then we were put in a Hotel at 3 am at night after arguing with the staff. Next day at the airport they told us if is again delayed for 2 hours and then canceled it again. We had to buy WestJet tickets at $723 per person which for 4 people came to $2896 after taxes. Flair said they will only reimburse $618 fare for the return journey and won't even reimburse checked in baggage money for which I spent $30 extra. Gave their call center in Edmonton so many calls... nothing happened. Only got a letter from flair yesterday that they won't refund or reimburse money spent in buying tickets from West Jet.

✅ Trip Verified | Abbotsford to Winnipeg. The fees for carry on, luggage are actually published if you look, however the fee for printing your boarding pass, or even worse , over 109% no show fee if you miss the plane on a connecting flight. Save yourself problems, support a airline that treats you as a paying customer, and does not extort fees arbitrarily, may I suggest flying with west jet or any other airline, you will be happier for it !. I fly on average over 39 flights per year, first and last flight with Flair.

✅ Trip Verified | Vancouver to Toronto. Budget fare doesn't have to mean budget customer service. Flight attendants were extremely rude. One dropped their demo seatbelt on me and didn't even apologize.

✅ Trip Verified | Calgary to Vancouver. Book the flight much before through ONE TRAVEL, and my departure date is changed to next day, which i booked. and was not updated to ONE TRAVEL. Online check in is not at all user friendly, if traveler has already paid for check in baggage, it do not show , and if traveler try to show check in baggage (as traveler is carrying ) it charge again for that baggage. Traveler if already selected the seat, is not able to change it, face much difficulties while doing online check in. Staff is friendly and co-operative.

Not Verified | Our family recently had the worst ever travel experience with Flair Air. I booked in February 2019. I received an e-mail about 3 weeks before my departure date in July saying that you had cancelled that flight. You had me trapped in Edmonton for 24 hours until the next flight the next day. I sat on hold for 2 hours with your company to have this changed, and was forced to say an extra day (again, because you canceled the flight). Then, days later, I was charged a "change fee" for having my flight changed. I sat on hold again for about 90 minutes to get this fee waved. When we arrived at our destination (Toronto), after a single stop in Edmonton, you'd lost our bag. The lady at the desk assured me that they would be in on the same flight, same time, the next day, and also assured me she would call me. The bag didn't arrive, and I never heard from her again. She did tell me, before I left that night, that Flair doesn't deliver bags, and it would be my responsibility to pick them up in Toronto. We were already booked into our hotels in Ottawa and Quebec, and I wasted our single day in Toronto trying to connect with someone at Flair Air (which is impossible to do). The days and hours I wasted trying to get a straight answer from someone on your "help" line ruined a huge part of our vacation, as did the fact that we were without clothes, my daghter's scooter, bathing suits, medication etc. You did not find our suitcase until 11 days later, at which point it arrived at my Aunt's house in Kitchener. The suitcase was destroyed (handle torn off and missing, 2 of 4 feet bashed off, and zipper broken). When I asked to see a manager (the only way I was going to speak to an actual human being), when we finally arrived in Toronto to fly home at the end of our trip, the person checking me in said he wasn't around.

Not Verified | Vancouver to Edmonton. Upon checking in, I was told my 90 minute flight would be delayed for 5 hours. I asked the woman at the gate if I was eligible for a refund, as I needed to book with a different airline. She told me this was not a problem and that she had issued my refund, to expect it in about 7-10 business days. 4 weeks later I had not received any money, so I spent an hour on hold with customer service, and was unable to get through. I sent in an online request (as they recommend this on their site for any customer service issues). They responded and apologized and let me know they were looking into it. Have not heard back from them since, with multiple emails sent from me to try and connect. It has now been almost 2 months, and I cannot get ahold of this company at all. Please beware that all the negative reviews are valid.

✅ Trip Verified | Toronto to Edmonton. I had absolutely no problems with this airline. My flight left and arrived on time both ways and the crew were very friendly on both flights. I would most definitely fly with Flair Air again.

✅ Trip Verified | Calgary to Toronto. I am absolutely livid with this airline and I will never fly with them again. My fiancee and I need to travel to Quebec for a medical appointment. We decided to make a trip out of it and visit my best friend in Toronto for two weeks and drive to Quebec for the appointment. We booked our travel tickets through Flair Airlines. There was a change in my fiancee's university exam schedule and we found out we had to move our plane tickets. When I called them to do this, I was put on hold for 50 minutes before my call was answered. I am a teacher, so I have summers off and I phoned at a time where many people would be at work. When my call was finally answered, I couldn't understand anything the agent on the phone was saying. She constantly made mistakes while I was talking to her and she had zero customer service skills at all. Because we are travelling for a medical appointment, it is very important that we get there for a specific date/time. They had no flights that could accommodate our schedule and we are being forced to go 2 days later. When I expressed my concern with their service and with this entire process, she said nothing and changed the subject. She then quoted me that the charge would be $133 per person. I chose to only change one ticket, as it is my best friend and I could simply spend the extra week with her while my fiancee stays home to write his exam. She also told me she could "not guarentee" how much it would actually cost to change the ticket, as she could only give me a quote and not the real price. Huh?! How is it that I am calling you, with my credit card in hand, saying I will make this change now, and you cannot tell me what it is going to cost until you submit the irreversible changes?? That is absolutely ridiculous. When she hit the "change" button, the price magically jumped to $188. She told me that the charges were because of "tax". I live in Alberta and the tax rate is 5%, meaning tax should be no more than $10 on a $200 purchase. This purchase wasn't even for $200, so there is no way that was adding up. When I questioned her on it, she noticed that I had been "mistakenly" charged for the $15 change fee that isn't supposed to apply to ticket change requests. She then put me on hold for 15 minutes while she called to get support to change that. She could not explain where the rest of the charges came from and when I tried to question her, she answered every single question with "would you like me to proceed with these changes," regardless of how many times I asked her to explain it to me. Eventually, as we didn't have a choice, I paid it out of frustration. In total, the call with her trying to get a simple time change applied took an extra 27 minutes, meaning it took almost an hour and 20 minutes to do something that should have taken no more than 5 minutes. After reading everyone else's reviews, I feel lucky this was the only issue I've had so far. Now, we are terrified that my fiancee's flight may get cancelled at the last minute (which we have seen has happened to other people) and the medical appointment is for him. This is a specialist appointment we have been waiting for for several years and it cannot be moved. I am at a loss to explain the amount of stress and upset this has caused us and I will never fly with Flair again.