Flair Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1028 reviews
3/10
No Skytrax Rating
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1/10

"I was denied boarding"

(Canada)

Trip Verified | Edmonton to Vancouver. Can't review the flight itself as I was denied boarding. My government issued ID was expired however I had my birth certificate and SIN card. Because my birth certificate said "Michael " but my SIN card said "Mike", I was not allowed to board. The same ID I used to fly return to Ottawa (Westjet) in September without issue. The check in supervisor was absolutely rude and unprofessional in dealing with the situation. She called her supervisor at my request and said nothing to help. She did say that my ID's were nothing alike, when the only difference was that my first name being shortened to "Mike". This after having to navigate through my browser in order to check in rather than a link in the itinerary email. They don't take cash. Was told in line the cost of two bags would be about $80. Hidden fees and lies. I wasn't the only one in line having issues with checking in.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEdmonton to Vancouver
Date FlownFebruary 2020
Ground Service 12345
Value For Money 12345
no
9/10

"service was excellent"

(Canada)

Not Verified | Kelowna to Edmonton. The Flair service was excellent, the flight attendants were very friendly and everything went smooth. I don’t mind the fact that they charge for extras this is expected with a low cost airline. Great value.
AircraftBoeing 737-400
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKelowna to Edmonton
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"extremely positive experience"

(Canada)

Trip Verified | If you read the fine print and prepare in advance, you will have a fine time! I was a bit hesitant to fly Flair after reading mixed reviews. However, after my extremely positive experience I feel it’s important to share. I flew round-trip from Calgary to Toronto, both flights were extremely smooth with no turbulence & kind staff. We left the gate on time, and even arrived/landed early! Both landings were safe and seamless. I didn’t have any issues with check-in or baggage fees and this is majorly in part of reading the fine print; it’s much cheaper to pay for your checked bagged in advance on their website, and to check-in online 24 hours prior to departure. Also, be sure to download your boarding pass to your phone or print it at home to save on airport costs. Please also note that carry-on baggage is not free - but you can bring 1 free personal item/purse/pack sack. My large suitcase was only $30 online, (and up to 50 pounds which is a great deal). I’d definitely fly with them again, I saved so much money. Flair was half the price of Air Canada and WestJet.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCalgary to Toronto
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"have to pay for a carry on"

(Canada)

Trip Verified | Toronto to Edmonton. You have to pay for a carry on, flight delayed, extremely poor customer service. How can you justify charging for carry ons?
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Edmonton
Date FlownJanuary 2020
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I will never use them again"

(Canada)

Not Verified | When leaving for the flight on January 10th 2020 it was delayed twice. I was suppose to land in Kelowna at 130pm didn't arrive until 430pm. Then coming home my flight was canceled due to weather issues which I understand the weather was horrible, but they made us wait to get refunded and/ or rebook for the flight on Monday January 13th and they were completely booked! They never informed us, never gave accommodations. The fact I waited in line for 45 mins and no one even told us the only flight for the next day was booked with no care in the world was unreal to me. I wouldn't recommend this company to anyone. You couldn't pay me to fly with them again. They then told me the next flight they had was Thursday! Its Sunday. So I had to book another flight and pay double the price then to be told that I won't have my money reimbursed for up to 5 to 10 business days! Horrible horrible experience I will never use them again. When you travel you should be secure I never felt this at all flying with them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEdmonton to Kelowna
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"always trying to charge you"

(Canada)

Trip Verified | Calgary to Vancouver in July 2018. Not happy with the customer service. I feel that they are always trying to charge you for something extra. I purchased carry on baggage and flew from Calgary to Vancouver without any problems or mentions of my baggage. Then on my way back home, they said my luggage was too big for carry on. I argued with them until they let me take it on the flight. It's the same size as when I came to Vancouver. I only came down for a funeral. Not happy with the airline. Having to pay $15 if you dont download your boarding pass. This is how they make their extra money off people. Might as well just fly Air Canada or West Jet.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCalgary to Vancouver
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"delays and poor organization"

(Canada)

Vancouver to Toronto. On the plus side, due to the number of delays and poor organization your value in terms of hours spent sitting in a seat per unit dollar spent is amazingly high. The planes appear to have a lack of maintenance. They do give free water on the plane, which is nice. Because almost everything else (including coffee) costs you. They should change their ✅ Trip Verified | schedule to estimate the dates you will take off and land, as that is the closest they appear to be able to manage.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVancouver to Toronto
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Excellent customer service"

(Canada)

Not Verified | Excellent customer service, very welcoming, friendly, fun and knowledgeable flight crew made it a pleasant flight. I was in a row that was full yet there were a few rows that were empty and the flight crew said it was ok that I took an entire row to myself. Very welcoming and accommodating.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAbbotsford to Kelowna via Edmonton
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"I was very pleasantly surprised"

(Canada)

Trip Verified | Toronto to Vancouver. I had low expectations having never flown Flair (or any discount carrier) before, but I was very pleasantly surprised. Flight was on time, comfortable (standard or better) legroom, smooth ride, and friendly crew at gate and in plane. When I booked, the flight was about $800 less than mainstream carriers ($650 v $1476 on Air Canada or WestJet). I paid extra for a carry-on ($35) and a coffee on the plane ($3 w free refills), but did so gladly given the huge savings on the fare. Because I had prepaid for my carry-on bag, I got called to board earlier than most people. The flight was about 75-80% full, I had a window seat near the front that I selected for free during check in. Obviously Flair is missing the perks of (a) loyalty points, (b) lounges, (c) inflight entertainment/wifi and an app to check arrival time and gate, and (d) frequent flights in the event of schedule changes, but of those the only one that matters to me is (d). As such, I will use Flair only when I'm not cutting it close with my timing and need confidence I can get where I'm going on schedule or close to it. For any trips with a bit of flexibility, if Flair flies there, I'm flying with Flair.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteToronto to Vancouver
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"I highly recommend them"

(Canada)

Trip Verified | Toronto to Calgary via Winnipeg. We had an excellent flight with flair. We were travelling with our almost two year old. The seats were comfortable. The staff was great. Our flights were all on time and the break in Winnipeg for our daughter to run around was great. It is definitely a no frills airline and you have to pay for extras but with snacks packed and minimal baggage it was super affordable. I highly recommend them.
AircraftBoeing 737-400
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Calgary via Winnipeg
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes