Flair Airlines

✅ Trip Verified | This was the worst airline I have ever flown with. The flight attendants were cold and barely showed any signs of respect. I know I didn't pay for premium or first class, but that doesn't mean that they needed to disregard us completely. On the way back from Calgary to Toronto, there was an incident where an ignorant man leaned his seat all the way back to the point where it was sitting in my lap. When I kindly asked if he would put it up just a little so that I could have a little leg room, he began a big commotion about how he paid for the flight and he is allowed to recline his chair however far back he pleases. He then proceeded to call over a flight attendant. The male flight attendant validates that there was nothing wrong with the situation even though he was clearly reclined right into my lap. The rude passenger then begins to yell about how this is reversed racism and that we only told him to raise his chair because we were being racist, to which the flight attendant still said nothing about. After having me as well as my mom plead to have his chair put up slightly, he then proceeded to do it angrily. Instead of the flight attendant saying anything about how ignorant the other passenger was being, he then returns and offers the passenger a better seat at the front of the plane. I found this extremely odd. Sure the ignorant passenger had moved and wasn't in my space no longer, but it felt odd that the flight attendant was validating this rude passenger. However this wasn't the only incident. The flight attendants also were terrible at responding to me and my family, they were extremely rude when they would walk by and ask us to take off our headphones, but we noticed that they would more kindly ask the passengers in front of us to take off theirs during takeoff and landing. The whole experience on the flight just came off as very weird and borderline racist and I would advice everyone to never fly with this airline. It was an absolutely horrific experience.

✅ Trip Verified | Toronto to Edmonton. This is the first time I flew with Flair. Never again. It’s definitely a price scam. But the worst is that they have one of the poorest customer service on the phone as well as on the ground. First the flight was delayed by 3 hours from Toronto and there wasn’t anyone on the counter before time to update passengers. The agent on the counter was giving hard time to an elderly couple since they had not checked in online so now they have to pay $15 each for the agents to check them in. The couple were not computer literate and spent half an hour in front of the counter. At last I helped the couple and still they were not able to check in online.

✅ Trip Verified | Abbotsford to Calgary. If you are frequent traveler knows that quite often there are delays, whether is traffic, returning the car rental, connecting flight was delayed, etc. Well, I missed check-in time by 10 minutes, the plane was sitting there and still had 40 minutes to get through security in a very small airport, they wouldn't help me at all and was informed I had just lost my flight and the money I paid. My meeting got rescheduled and when I call customer services to reschedule my return flight (I explained everything), I was told they wouldn't reschedule it, refund or give you a credit towards another flight. This is the first airline in my experience flying all over the world that will not help its customers arrive to their destination. Flair airlines, for a business person whose schedule can change on a dime this is not the airline for you, today my business will pay for my mistake...booking with a cheap airline, and it is not the dollar amount that bothers me, is the fact that they are not willing to help its customers at all. Will never do business with them again and I do not recommend it to anybody else.

✅ Trip Verified | Vancouver to Edmonton. Absolutely hands down the worst airline. After having my flight cancelled after arriving at the airport I had to wait 4 hrs in line to find out my flight had been held over for 2 days, offering no compensation for rooms or food voucher. After this I noticed my credit card had been charged 5 times for a single one way flight! Customer service is a complete fallacy as they will never respond to an email or phone call. Just ridiculous, i am now out $1000 for a one way 250 ticket and seemingly have no options to deal with it. Dont fly with Flair, they don't care about their customers.

✅ Trip Verified | Toronto to Calgary. Do not let the slightly cheaper listed tickets of this airline scam you, they will end up charging you more with other fees. It is not a no-frill airline, it is a pricing scam. First, all carry-ons, no matter how tiny, cost money (at least $50 extra one way). Second, printing boarding pass at the airport costs $20 per person per trip, we wanted to go online at that moment to print the boarding pass ourselves to save some money. Check in attendant at Toronto told us that could only be done 24hrs+ before flight (she lied, we later found out, thanks to one kind attendant at Calgary airport later). Third, quite few of the check-in attendants are really rude and with bad attitude, especially the supervisor lady at Calgary airport. We know we didnt pay for premium service, but we don't deserve to be down talked either. She sarcastically laughed at our faces and told us to move off, when one of our friends couldn't board the plane because her wallet was stolen. Flair wanted to charge us $400 to reschedule in that situation. I hope no others would get the treatment we received.

✅ Trip Verified | Calgary to Abbotsford. This budget airline will end up costing you more. I've flown with them a couple times because they advertise such low rates. By the time you add everything you have to pay for it's not much of a savings. Add to that, my most recent flight was delayed 13 hours and they refuse to pay any reimbursement for my hotel, I received no food vouchers, nothing. I tried to report them to the BBB but they already have an F rating ... they don't care. So that flight ended up costing considerably more than if I'd booked with a reputable company. Never again.

✅ Trip Verified | Calgary to Vancouver. Luggage issues. This company charges for luggage but they dont care about it, we checked in one bag for a short trip the bag never arrived to the destination. Tried their luggage counter, useless, they blame the checking counter at the departure city, and had us wait for the next fly to arrive, maybe the bag was coming on a different fly, go figure, it was not. They said could not do anything we had to email to lost luggage. 5 days later, many emails sent, zero replies. Phone calls absolutely useless, their contact number is for a travel agency, nothing to do with Flair, so they said. They lost the luggage and don't take responsibility at all. Bad idea to fly with Flair air, if you think you would save money. It could cost you more as you would never completely replace your belongings. The worse is that they don't care.

Not Verified | I booked with Flair before I looked at the reviews. I wanted to cancel but took a leap of faith. Only book if you're willing to take that risk - for context my partner and I have no kids, were going for vacation and had jobs that were flexible in the case trips got cancelled. Our flights were both on time in Toronto and Vancouver (Vancouver was one hour delayed). We paid for carry on. A surcharge of 60 dollars total. We printed out our own boarding passes saving 20 bucks each. We brought our own food and water onto the plane because they offer nothing, and no blankets either but who cares. The leg to Vancouver actually arrived 20 mins early. The flight attendants were all pleasant. The plane was small. All in all, we landed safely and soundly. For a budget airline everything went smoothly and I guess that's what matters. Would I book again? No. Was the anxiety and panic worth it? No. The price ended up being the same as any other competitor after the charges. Take this review as you will.

Not Verified | Vancouver to Toronto. I tried to book for a flight through the website but there was an error with the payment. It asked me to refill the details but there was an error again. I checked my bank account and I have been charged twice. I sent and email immediately on the 9th of August 2019, sent 2 follow up emails and called 3 times. Each time, I have had long waits on hold, an operator who can barely understand my English, who doesn't know how to help me, except "try sending an email" and tries to charge me again! I just want my ticket and nobody can help!

✅ Trip Verified | I had the worst experience with Flair Airlines flying from Toronto to Edmonton. They charge the lower fare but they will let you pay for every single piece of baggage you bring at a very high cost! After paying for all the baggage, they will also charge you some other things. The services is so bad! I do not recommend this plane to anyone. You may pay lower for the fare, but they will also charge you on every single item you bring in the plane.