Flair Airlines

Not Verified | Flair was extremely competent and responsive when I wanted to cancel a flight within 24 hours of booking. I submitted an online request and it was processed without issue. Their price point is wonderful, and I can't wait to do more travelling with them when I am able!

✅ Trip Verified | My experience travelling with Flair had some moving parts. The customer service team that handles communications (likely their head office) is one of the best customer service teams I've every dealt with. They are so professional, compassionate, and willing to help. I've dealt with different agent via the chat system (JJ, Kristen, Maya) for different flights and they're so courteous and helpful and fast. I wish ALL the Flair staff was like the customer service agents. At the airport the check-in agents are also very helpful and patient I watched them operate under so much pressure, long lines or frustrated people and they keep their cool. The individuals who check your passports right before you get on the plane, I didn't have a good experience with them, I travel with 2 toddlers and those agents ar so dry and unwilling to lend just a extra hand (with my stroller). But that's a hit and miss. The flight attendants are fine. Sometimes they're all nice, sometimes you get some who are pretty dry. With Flair you already know that there no extras and even less with during the pandemic but I've been pretty lucky to get good flight attendants who can accommodate extra water when I run out. Overall, I like Flair, the customer service team makes up for anything the rest of the staff lack. Also, you can't beat the prices.

✅ Trip Verified | Flying during COVID for medical procedure. This is a discount carrier and no food or beverage offerings were available. Flight cabin staff were great, but can't say they did very much cause there was nothing to offer the passengers. On flight "entertainment" consisted of poor quality apps and 10-15 minute video clips (No movies or TV shows were available). Called customer service regarding price discrepancies on their website, I needed to book a flight online and the pricing didn't add up correctly. Talked to a customer service agent on line and he was very pleasant at first. He tried to explain to me the price discrepancy, but after walking him through my issue he realized that I was correct that their website was messed up.He then called me on my cell phone and proceeded to lie to me saying the price difference is airport tax and fees, and again I proved him wrong by showing him the price breakdowns. He put me on hold for 30 minutes and afterwards he said he would call me back in 2 minutes. He never called back and/or followed up. I appreciate his efforts to help, but lying to a customer is not the right way to do business.

Not Verified | I haven't had the chance to take this flight yet, as it was a trip planned for July 2020 - but the level of customer service has been by far the best I've ever experienced with an airline. They credited my original flight price and then extended my credit another year since I still haven't been able to fly - both done within minutes of calling / emailing them.

Not Verified | I have been very impressed with Flair for extending travel vouchers due to the pandemic once again. I just emailed customer service to ask if expiring vouchers can be extended and got a very quick reply letting me know that they have extended all vouchers for another year!

✅ Trip Verified | I had an issue that was entirely my error when I booked my flights. I tried to utilize the reservation department number that I found on Google to make the correct changes within 15 minutes of booking-they were not at all helpful and somehow managed to screw up my booking even more by cancelling the 1st leg of my trip! Then wanted me to pay $182 to change the flights. I declined knowing that I could cancel the flights within 24 hours and get my money back and re-book. I reached out via email and Facebook messenger to try to find a solution. While trying to explain the situation that was now further complicated, I asked for a phone call-just easier to explain that way. Within a minute of giving my number I received a call from Maya - she understood what had happened and said that there is no issue at all with making the changes. She was pleasant, knowledgeable and a pleasure to speak with. She solved my issue and corrected it very quickly. Thank you Maya, you removed all the stress from the mistake I made. Thank you for understanding that human error happens. You are a fabulous representative for Flair Airlines and I hope they recognize how amazing you are!

Not Verified | I had a trip departing at 7:25 am on January 21. On my way to the airport I had the unfortunate event of getting in a car accident. With my Uber drive ( fortunately No one was hurt) but I had missed my flight. At 12pm I called the customer support of flair air and had the pleasure of speaking with (Maya) I asked her if there’s anyway I could get some sort of voucher of some sort. She replied by saying “ we could try but I can’t give you any promises, but you’d have to provide us with The police report”, she provided me with an email address etc and I said that I’ll see if I could get it to them. Minutes later while I was booking a new ticket with the same airline I got a call from Flair Maya) who told me that she spoke to her manager and they’re going to refund me my money back, but I have to pay a minimal fee to change the ticket etc. Being a perfect timing I asked her if I could pay the The difference and book a new ticket on Sunday Jan 24 instead and have it a round trip ( unlike my original flight) She replied saying “ yes we could definitely do that “. We then booked the new flight and she stayed on the phone with me throughout the whole time, to make sure I get the email etc. Thank you so much Maya.

✅ Trip Verified | Wanted to acknowledge Flair customer service. They gave us a courtesy partial credit (after deducting $25/passenger) good until March 2022 on our flight. We had hoped to travel from BC to AB for the Christmas holiday but there have been COVID-19 travel public health orders/ restrictions so we were unable to (legally) travel. Wasn't expected any credit from Flair since their policy is pretty clear about no refunds so we were pleasantly surprised.

✅ Trip Verified | Beware of Flair! This is by far the worst airline I have ever flown with. I fly frequently with all kinds of airlines, some better than others. To be honest, I am not picky. I have done it all. Flair Airlines mishandled my bags and ended up losing my luggage. I made a report right away, but honestly, there was no point. When they lose your luggage, don't even bother, they will just dismiss you and make excuses for why they really could care less what happens to you or your stuff. You trust that when you check in your bags with an airline, you will get your stuff back when you land. WestJet misplaced my luggage for a couple of hours once and gave me $100. Flair is not worth it. Pay a couple of extra dollars and take any other airline. At least you know you will have your things when you land.

✅ Trip Verified | I flight to Vancouver 4 times during between August 2019 to April 2020 and I was satisfied with the service they provide cause its fair for the price. I booked a round flight to Vancouver on Dec 20 and 14 Jan and I wanted to change the return date to another day because I wanted to be with my sister on her birthday on 16 Jan and I talked to their customer service staff named Sindy and she was so nice and she changed the return date to 25 Jan and waived the change fee of $125. I am really thankful that they did that.