Flair Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1028 reviews
3/10
No Skytrax Rating
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1/10

"they took $80 for my bag"

(Canada)

Trip Verified | This airline sucks. Their seats are the worst, I had a bag of 5.5 kg and they took $80 for my bag just for the flight from Ottawa to Vancouver. Air Canada didn’t charge me anything for this bag. This has been the worst flight I have ever been in and will never ever fly flair airlines.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOttawa to Vancouver
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Don’t fly Flair if you have a connection"

(Canada)

Not Verified | I fly internationally at least once a year and by no means expected this one hour flight within the province to be so poorly handled. Firstly, it seems that I’m not the only one with baggage loss issues, and because it’s a ‘discount airline’ they couldn’t care less if you see your baggage anytime soon. Secondly, training seems inconsistent. From Ottawa to Toronto, boarding started when lift off was supposed to be, from Toronto to Ottawa they closed boarding early and while the plane sat on the tarmac for close to half an hour right by the gate, I saw two groups of people get turned away because ‘boarding ends strictly 15 minutes prior to liftoff’. Don’t fly Flair if you have a connection wherever you’re going that you have to make.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteToronto to Ottawa via Pearson
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"will be flying Flair from now on"

(Canada)

Trip Verified | Speaking with Rick from Flair on a question I had as well as fee concern I had and he was great! Answered my questions and rectified the situation! Flair was great to fly with and so convenient flying into Kitchener instead of Toronto. Only 20 minutes away from my parents! I will be flying Flair from now on for my visits home.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHalifax to Kitchener
Date FlownMay 2021
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"extremely competent and responsive"

(Canada)

Not Verified | Flair was extremely competent and responsive when I wanted to cancel a flight within 24 hours of booking. I submitted an online request and it was processed without issue. Their price point is wonderful, and I can't wait to do more travelling with them when I am able!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Ottawa
Date FlownJuly 2020
Value For Money 12345
yes
7/10

"Overall, I like Flair"

(Canada)

Trip Verified | My experience travelling with Flair had some moving parts. The customer service team that handles communications (likely their head office) is one of the best customer service teams I've every dealt with. They are so professional, compassionate, and willing to help. I've dealt with different agent via the chat system (JJ, Kristen, Maya) for different flights and they're so courteous and helpful and fast. I wish ALL the Flair staff was like the customer service agents. At the airport the check-in agents are also very helpful and patient I watched them operate under so much pressure, long lines or frustrated people and they keep their cool. The individuals who check your passports right before you get on the plane, I didn't have a good experience with them, I travel with 2 toddlers and those agents ar so dry and unwilling to lend just a extra hand (with my stroller). But that's a hit and miss. The flight attendants are fine. Sometimes they're all nice, sometimes you get some who are pretty dry. With Flair you already know that there no extras and even less with during the pandemic but I've been pretty lucky to get good flight attendants who can accommodate extra water when I run out. Overall, I like Flair, the customer service team makes up for anything the rest of the staff lack. Also, you can't beat the prices.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Vancouver via Winnipeg
Date FlownMay 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"price discrepancies on their website"

(Canada)

Trip Verified | Flying during COVID for medical procedure. This is a discount carrier and no food or beverage offerings were available. Flight cabin staff were great, but can't say they did very much cause there was nothing to offer the passengers. On flight "entertainment" consisted of poor quality apps and 10-15 minute video clips (No movies or TV shows were available). Called customer service regarding price discrepancies on their website, I needed to book a flight online and the pricing didn't add up correctly. Talked to a customer service agent on line and he was very pleasant at first. He tried to explain to me the price discrepancy, but after walking him through my issue he realized that I was correct that their website was messed up.He then called me on my cell phone and proceeded to lie to me saying the price difference is airport tax and fees, and again I proved him wrong by showing him the price breakdowns. He put me on hold for 30 minutes and afterwards he said he would call me back in 2 minutes. He never called back and/or followed up. I appreciate his efforts to help, but lying to a customer is not the right way to do business.
AircraftBoeing 737-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Vancouver
Date FlownMay 2021
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"customer service has been by far the best I've ever experienced"

(Canada)

Not Verified | I haven't had the chance to take this flight yet, as it was a trip planned for July 2020 - but the level of customer service has been by far the best I've ever experienced with an airline. They credited my original flight price and then extended my credit another year since I still haven't been able to fly - both done within minutes of calling / emailing them.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Halifax
Date FlownJuly 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"extended all vouchers for another year"

(Canada)

Not Verified | I have been very impressed with Flair for extending travel vouchers due to the pandemic once again. I just emailed customer service to ask if expiring vouchers can be extended and got a very quick reply letting me know that they have extended all vouchers for another year!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
Date FlownApril 2020
Value For Money 12345
yes
10/10

"fabulous representative for Flair Airlines"

(Canada)

Trip Verified | I had an issue that was entirely my error when I booked my flights. I tried to utilize the reservation department number that I found on Google to make the correct changes within 15 minutes of booking-they were not at all helpful and somehow managed to screw up my booking even more by cancelling the 1st leg of my trip! Then wanted me to pay $182 to change the flights. I declined knowing that I could cancel the flights within 24 hours and get my money back and re-book. I reached out via email and Facebook messenger to try to find a solution. While trying to explain the situation that was now further complicated, I asked for a phone call-just easier to explain that way. Within a minute of giving my number I received a call from Maya - she understood what had happened and said that there is no issue at all with making the changes. She was pleasant, knowledgeable and a pleasure to speak with. She solved my issue and corrected it very quickly. Thank you Maya, you removed all the stress from the mistake I made. Thank you for understanding that human error happens. You are a fabulous representative for Flair Airlines and I hope they recognize how amazing you are!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteToronto to Calgary
Date FlownMarch 2020
Value For Money 12345
yes
10/10

"Thank you so much Maya"

(Canada)

Not Verified | I had a trip departing at 7:25 am on January 21. On my way to the airport I had the unfortunate event of getting in a car accident. With my Uber drive ( fortunately No one was hurt) but I had missed my flight. At 12pm I called the customer support of flair air and had the pleasure of speaking with (Maya) I asked her if there’s anyway I could get some sort of voucher of some sort. She replied by saying “ we could try but I can’t give you any promises, but you’d have to provide us with The police report”, she provided me with an email address etc and I said that I’ll see if I could get it to them. Minutes later while I was booking a new ticket with the same airline I got a call from Flair Maya) who told me that she spoke to her manager and they’re going to refund me my money back, but I have to pay a minimal fee to change the ticket etc. Being a perfect timing I asked her if I could pay the The difference and book a new ticket on Sunday Jan 24 instead and have it a round trip ( unlike my original flight) She replied saying “ yes we could definitely do that “. We then booked the new flight and she stayed on the phone with me throughout the whole time, to make sure I get the email etc. Thank you so much Maya.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Edmonton
Date FlownJanuary 2021
Ground Service 12345
Value For Money 12345
yes