Flair Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1028 reviews
3/10
No Skytrax Rating
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1/10

"find so many ways to screw things up"

(Canada)

Trip Verified | The flight itself was fine. the online booking and subsequent phone calls were a gong show. Flair managed to find so many ways to screw things up. The website said "print your boarding pass" but it would not print. The phone call to rectify this only created more problems. The website insisted on creating the same baggage allotment for the both of us and the subsequent phone call to Flair ended up giving my wife less baggage for the return trip than the outgoing trip. During one phone call, the agent could not understand this and he hung up in my face. Many other problems too numerous to mention.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEdmonton to Kelowna
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Will do everything possible not to fly with them again"

(Canada)

Trip Verified | Bought a luggage bundle pack when I purchased my flight to be proactive and save money as it is twice as expensive if you pay when you check in at the airport. When I get to the airport I am told that my check in bag is not a check in bag, but a sports bag and I have to pay $52 more on top of the price I paid for the bundle package I already purchased. There was no option for a sports back when choosing the bundle packages and when I call the customer service line they said it is on a pack page and it was my responsibility to chose the right bag. This Airline is so ridiculous! Will do everything possible not to fly with them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEdmonton to Kelowna
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"This is the worst airline I’ve ever seen!"

(Canada)

Not Verified | This is the worst airline I’ve ever seen! You better pay extra money to something legitimate. I booked a round trip but had the worst experience to and from. When we boarded from Ottawa to Edmonton, the flight was delayed but communicated late (that was ok, it can happen to any airline), but after boarding (2 hours later), they started counting inside the plane saying that the number of passengers on records does not match the number of people inside the plane (My first time to hear this). So in total we were delayed 4 hours and we had a small child, yet they offer nothing to eat (you have to pay even for water!). Now the worst was on our way back, when they lost all our bags and we had very important things in them (remember these are carry-ons, but we had to check them in). We contacted them daily, but the only people you can reach on phone is customer care (only in Edmonton), the rest is via email where they only reply when they want. It took them 7 days to get our bags, and they had the audacity to ask us if we’ll be going to pick them on our own yet they promised to deliver them!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteEdmonton to Ottawa
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Horrible customer service"

(Canada)

Trip Verified | Horrible customer service. You can’t even pay the extra baggage (which is my carry on) at the airport unless you have a Canadian credit card. I had to try four times before the Payment online was confirmed using a friend’s Canadian credit card. Nothing is included, not even water. Just pay a little more for another airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMontreal to Vancouver
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"pay a little extra for a better airline"

(Canada)

Trip Verified | They lost my luggage - it’s been 7 days. The only way to contact this via text or email. It took 6 days for them to reply to my initial text from Dec 24th. They asked me for my name, phone#, DOB which I supplied and they have not replied! I finally called Abbotsford Airport directly only to be given another run around with different people who all apologize profusely and insist that my luggage is not lost, it's in the system but cannot produce it. I had xmas gifts which were not given and had to cut my trip short due to this issue. I have called, emailed and texted every day with no Information on where my bag is. If you lose you bag don’t hold your breath to get it back during your vacation. Advice is to pay a little extra for a better airline - they’re cheap for a reason.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAbbotsford to Vancouver
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Pretty good service"

(United States)

Not Verified | Pretty good service. Staff served with pride and were very kind and helpful. This is one of Canadas best low cost carriers. Although the service was good, the seat was well.. meh. It could have been better. The legroom seems acceptable until the long flight duration. Flair is generally a good airline though. I think you should use Flair if your taking a short hop, perhaps under 3 hours. Besides all the cons, very great service!
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOttawa to Orlando
Date FlownMarch 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"it has severely negligent customer service"

(Canada)

Trip Verified | I have taken a round trip with Flair and found it has severely negligent customer service. Due to frequent delays, cancellations, app/website/booking errors, it's inevitable you will need to contact their customer support - who are unreachable. There is no compensation or remediation for their errors, even if it means sitting on the tarmac for an extra hour on your already delayed flight. Also concerned that their SMS messages have no safety/privacy practices (Is my DOB/name/contact info being deleted after confirmation? How long is this stored?). It typically takes 2 weeks for me to get a reply from their company (if at all), and they conveniently disregarded the messages they didn't want to respond to regarding privacy issues. In terms of the actual plane, it was uncomfortable and squished. If you're taller than average, your knees will touch the seat in front. I feel like the flight attendants are probably not being paid good wages in the sky or on ground, leading to poor service as well (probably not their fault). The last flight I was on, customer service agents were arguing with flight attendants during boarding because the attendants had switched their seats to preferred locations without asking on ground service. They also notified passengers on the flight that we were going to experience another hour delay while sitting on the tarmac because "We think a bird might have flown into a generator. Not one we need to fly the plane but it controls the AC/heat when we're on the ground. We're just going to finish cleaning up the feathers before we leave". Overall, it's concerning how unprofessional and disorganized the company was. Try Swoop instead! Competitive prices but much better reviews online.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Abbotsford
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"pay a little extra for a better airline"

(Canada)

Not Verified | They lost my luggage - it’s been 4 days and there is no number to call to talk to baggage department, email only and that’s if they reply back. You call customer support and wait 1.5 hours on the phone to be told they can’t do anything. At the airport they have a tiny closet office no one can find and we needed an air Canada rep to call them down to baggage for us. I have called and emailed every day with no Information on where my bag is. If you lose you bag don’t hold your breath to get it back during your vacation. Advice is to pay a little extra for a better airline - they’re cheap for a reason, it’s because they suck.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVancouver to Calgary
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"flights depart late"

(Canada)

Not Verified | Calgary to Toronto. Always flights depart late, if have a connecting flight or an event to attend, don’t fly this airline. Water is not offered unless you ask for it, I expected them to at least offer it which I think is the least they can do. Please don’t fly if you want peace of mind.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCalgary to Toronto
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"How could they be so heartless"

(Canada)

Trip Verified | I called and asked about vaccination QR code. Man said I couldn't fly on the 26th since my shot was on the 13th. Said I needed to wait 2 weeks and to book for 27th. We drive to airport, 2.5 hour drive from around Irma area. I get dropped off.. guy says I can't fly until the next day. I tried explaining what I was told on the phone and that I was told to book for the 27th. So he cancels my flight and didn't tell me. I couldn't find the itinerary online to change my flight because he did that. He gave me the custom service number to call and said to pay the difference from changing flights. I waited on hold for an hour and a half. The lady said there is nothing they can do for me and just kept saying sorry. I had spent around 600 total on my ticket with the 1 change I had to make changing fly day. So now I get no refund or credits towards another flight from what she told me. Asked to speak to manager and now am waiting on a call back (within 24hrs) from her supervisor. I don't have money to waste. How could they be so heartless at a time like this.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEdmonton to Abbotsford
Date FlownDecember 2021
Ground Service 12345
Value For Money 12345
no