Flair Airlines

Not Verified | Please, opt not to fly with Flair if you don’t appreciate delays and flight staff with horrible manor. Beyond receiving multiple emails before the flight—each reporting a new delay length, passengers could not leave the plane after it landed as they were having more challenges. The flight attendants were disrespectful and made folks harshly aware of their disorganization.

Not Verified | Terrible customer service. First I couldn't log in with my reservation code and later they cancel my flight altogether. I was told I could book another flight free of charge but they only had 1 flight that day at an inconvenient time. They simply said: well we tried, here's your money and good luck. Now I'm stuck booking another flight far more expensive than what I paid for my round trip.

✅ Trip Verified | I booked two separate flights. One from Saint John to Toronto and return and one from Toronto to Winnipeg and return. I had paid for my seats and extra baggage on each of these bookings. I was contacted by Flair that my flight from Toronto to Saint John would be delayed my 2 days. I inquired as to whether they would cover the cost of hotels, meals and transportation in Toronto and I was informed that I had been advised 14 days prior to the flight from Toronto to Saint John and they would not cover this and if I wanted I could file a complaint with Canadian Transportation Agency. I requested a reason why the flight had been delayed and was told it was for “Operational Reasons”. This essentially stops any recourse with CTA. I then had to rebook my flight from Winnipeg to Toronto at my own expense to connect with the delayed flight. This is great if you have unlimited funds but I am retired and on a pension. I had paid for my seating on both bookings and when I arrived at the airport in Winnipeg to go to Toronto, I was informed my seat had automatically been assigned by their computer system. Again no refund. The flight was then delayed by two hours and it was a good thing there was a long layover in my flight from Toronto to Saint John otherwise I would have missed that flight. I was also never informed of the percentage reduction of the cost of my flights due to the fact that I am a veteran either. I went on line to check on a refund for the seating error and the “chat bot” could not answer the question and I would be connected with a live agent. After the live agents hung up on me three times, I gave up with no way to have my questions answered. The customer service (and I’m using that term loosely) is not existent. Terrible, terrible service. The only bright spot was the flight attendant supervisor on my flight from Toronto to Saint John was funny and had the passengers laughing when he got on the speaker. The other flight attendants were very professional and made accommodations for passengers if it was possible. For this I am very thankful. Would not recommend this airline to my worst enemy. I had a terrible experience with Swoop Airline and now with Flair. Apparently I am not meant to fly discount airlines.

✅ Trip Verified | Told twice gate was changed. Get to the airport and told the flight was delayed. 24 hours, no ground staff available for questions. Would you not think they would be. Back to Halifax and now the refund process for accommodation etc. Flight left 45 min late Still waiting on Tarmac for a gate. Time for this so far 40 minutes.

✅ Trip Verified | No complaints! We were a bit nervous because of some reviews but we purchased on a seat sale we just couldn’t say no to. I’m 5’10 with long legs, my husband is 6’1, also long legs and a big guy. We were in the second last row. It was cozy but fine. The flight crew were all very nice and had fun personalities when going through the safety stuff. We had no delays at all. We only brought carry on so I can’t say how luggage went. No perks like USB ports, wifi, screens, etc., but clean, comfy enough and cheap. You can’t go wrong.

Not Verified | Booked a flight to the USA, they notified me the flight was cancelled with no explanation. I tried to request a refund over the phone multiple times but no one answered the phone. The link to make changes to your cancelled flight on their email did not work nor does it show a refund option. Just really bad customer service.

✅ Trip Verified | One of the worst flights I have ever flown. Food not available, seats are uncomfortable, flight got delayed. Also, if you wish to change to another seat they will charge a fee even if the whole aircraft is unoccupied which is super weird.

Not Verified | They happily took my money then canceled my flight with about a weeks warning. They didn't offer anything in the way of help to get me back home and only offered to put me on flights that I either couldn't make due to my connecting flights or that were hopelessly far in the future. They didn't offer any other help or compensation, and no one I talked to (after spending hours on hold) even acted like the airline had done anything wrong. I ended up having to book last minute on another airline myself, costing me another 800 dollars. I will never fly this airline again, they took my money then stranded me on the other side of the country and didn't care.

Not Verified | Originally, my flight was supposed to be at 10:40AM. I drove half an hour to the airport and when I arrived, I got a message that my flight was delayed until 5PM. I drive back home, and find another text message saying that it's delayed again until 8:40PM. I arrive at the airport at 7PM and get a text that we are boarding at 8PM. A few minutes later, a text that the flight is cancelled. There are no representatives to be found at the airport and the phone lines are down due to a network issue. I try to change my flight on my phone and the flair website won't work. I find a Flair representative at the departures desk who tells me that he cannot change the flight for me, I have to user the online chat. After a couple hours, I finally talk to someone and manage to change my flight. I wake up the next morning, and have a text message that my flight is delayed 2 hours already. At that point, I decide to cancel my trip altogether. I contact Flair again and ask for a refund. They tell me it will be up to 10 business days for a refund. It has now been 10 days and still no refund. Very disappointed.

✅ Trip Verified | Amazing customer service in Ottawa. Really impressed overall. Paid for extra baggage and found it easy. Super nice people every step of the way. I would definitely fly with them again.