Flair Airlines

Not Verified | Flair refused to accept the valid Canadian government health card renewal paper and would not allow my 70 year old Canadian disabled husband to board the flight from one Canadian province to another. My husband and I, both seniors, were left stranded at Calgary airport unable to fly home.

Not Verified | Honestly, probably the worst service I’ve received from an airline. The checkin was rude, made the woman in front of me pay for a toddlers backpack as a carryon because she said it was too big as a personal item as well as myself for my diaper bag, which is meant to be free. The flight was then delayed three times. We were given food vouchers only, which expired the same night and all of the restaurants in the Ottawa airport were closed. We were sent an app to rebook, and it links to a site that’s been down for three days. I waited 40 minutes on hold to talk to an employee who wouldn’t refund a bag for my uncle who I was traveling with despite him no longer needing it because I am no longer traveling with him, and didn’t even pick the seats, despite having already paid an additional fee for having done so. I would not recommend this airline.

✅ Trip Verified | The first flight was not bad, but my return flight was first delayed 4 hours, and then last minute they delayed it another 4 hours. Had to cancel and hire a driver for my moving truck for $700, so I applied for compensation and oh man do they drag their feet and go to great lengths to not pay this back. Follow up with customer support and they can't help you, they said to email the right address and good luck getting a response from them. It's been 30 days with no compensation and no response from Flair about it. Will not be using this airline again, cheap flights and the service to match.

✅ Trip Verified | Flight booked for Thursday August 17th. Received an email while walking in the airport, flight cancelled. Went to the Flair counter to speak to an agent to see my options for flights. Remember we are Thursday, they offered me Tuesday the following week. I asked if she can cancel and request a reimbursement or how it works. She laughed at me while looking at the other agent and screamed next! She was so cocky and no respect for people. Just rude and the worst type of employee.

Our flight has been delayed twice now for "maintenance issues" . First departure time was 8 pm. A reasonable time to fly. Thats why we booked it. Then it was delayed to 11:50 pm. Now its delayed to 1:10 am. Were flying with kids. Not an ideal flight time anymore. Have cars rented and hotels booked in Victoria we are now scrambling to reschedule. Whats the point of heading to the airport even if they will most likely cancel the flight? How are we 100 years into commercial aviation and this still happens?! No accountability except a $40 food voucher. We all know how far $40 goes at the airport.

Not Verified | I will never book with flair again. The site kept kicking me out mid booking and it finally went through even though I didn’t finish, because of that one of the passengers info was wrong now when I went to get them to deal with it they charged me 150 dollars just to change the last name and then ended up switching the gender on me as well. Wasted 6 hours of my day dealing with this and charged me 150 dollars just to change the name. It has been ridiculous and I will never be dealing with them again. If I could give 0 stars I would

✅ Trip Verified | Our flight to Vancouver was originally scheduled at 7:05pm of August 12 but Flair Airlines decided to reschedule it to 12:40am of August 13.m due to change in flight plan. We arrived at the airport at 11:00pm and the check-in was taking so long because there's only ONE agent at the counter. Just 2 minutes after we passed through the security check, the airline announced that our flight is cancelled. There were no other info given to us at the airport, no assistance to reschedule, no info on when the next flight would be, nothing. We also learned at the airport that this is already their 3rd cancelled flight this week. After a few hours after we got home, Flair emailed us that they already arranged our flight but no details were given on the email about the new schedule. I had to find out the schedule online and we are rescheduled for August 19, 2023. That is 7 days from the original departure date

✅ Trip Verified | Our flight was delayed from 7pm to 12:40am. We were told the plane was waiting in Vancouver and hesitant to take off due to weather conditions in Saskatoon. The conditions were clear and dry, 5 hours removed from any rain. Other reviews from the people in Vancouver headed to Saskatoon were told they could not depart due to issues with the plane already in Saskatoon. This is a lie because there was no plane at the Saskatoon airport. A couple families let out cries when this flight was cancelled. Evidently they had been waiting since Thursday to fly back to Vancouver and this was their second cancellation with zero compensation. The big board showed a vast majority of flights taking off without issue. Adding fuel to the theory that Flair is peddling lies with their reasons for delay/cancellation. Is a negative star review possible?

Not Verified | I was taking my flight home on Aug 12th and before I left the island (Nanaimo) to catch my ferry I received an email that my flight was 5 hours delayed and when I called to explain my situation and the guy on the other end told me I'm not enable to be compensated for their delay. I then proceeded to become the worst KAREN ever and then all of a sudden I was eligible for compensation for the 5 hour delay. Once me and my 2 daughters sat in the Vancouver Airport for a total of 9 hours for our flight at 2050 and arranged hotels and cars for the next day in Sasaktoon. We boarded the plane at the next delayed time which was 9110 which is not 6 hours so the air line knows they don't need to accommodate us before 6 hours. Once we boarded we sat on the plane for about 30-45 min again. The pilot was telling us he was waiting to hear from the air craft in Saskatoon before we can start to fly. We then were told to exit the plane and they will let us know when we will be able to get back on the plane. Not even 10 min later the announced the flight was canceled and they weren't not going to help anyone with hotels or vouchers and keep in mind there's little babies on the flight. I percent recommend not flying through them.

✅ Trip Verified | I would not recommend this airline to anyone who is travelling for the first time to Canada, even the people in Canada should avoid. Not only did they delay the flight by 8hrs but they justified it by lying straight to my face that I had been informed about the delay the day before the flight so that they cannot pay the fine for delaying my flight. I received no such mail or message regarding the matter.