Flair Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1028 reviews
3/10
No Skytrax Rating
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2/10

“steer clear from this airline

(Canada)

Trip Verified | Customers choosing to fly Flair Airlines, beware. Regarding both my departing and returning flights, there were multiple delays due to "unanticipated maintenance". I think not. If the maintenance was as serious as the claims made from their staff, who are not to blame, the flight altogether would have been canceled due to a faulty or damaged aircraft. The flight itself seemed rather small, so it was painstakingly obvious the airline was holding off departing to try and pack more people onto the flight. Not only is it inconvenient to all guests flying this poorly ran line, it's just not right. Nevemind the added baggage fees that are thrown at people before boarding with extra bags that have already paid for them apparently, their idea of compensation is a $10 dollar voucher for food/drink. Instead of this meek gesture and attempt to satisfy all the disappointed patrons flying, how about a full refund and some transparency. Last time flying Flair for me. Hopefully others can find this and steer clear from this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCalgary to Vancouver
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"unanticipated charge for carry-on baggage"

(United States)

Not Verified | My experience with Flair airline was regrettable, and I cannot recommend it to anyone. Despite the ostensibly affordable nature of the flight, I faced significant issues with customer care, notably an unanticipated charge for round-trip carry-on baggage. The airline's practice of checking luggage during boarding imposed undue pressure on passengers, with limited avenues for resolution. It appeared that the airline prioritized financial gains over passenger comfort, even extending charges to basic amenities like water. I genuinely hope that Flair Airlines conducts a thorough reassessment of its customer service policies to cultivate a more positive, transparent, and passenger-centric experience for travelers.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Vancouver
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Never again"

(Canada)

Trip Verified |  Plane was delayed for more than 3 hours and I needed to get to Waterloo before midnight,due to Air Traffic Control issues. I went to the Westfet counter and bought a ticket to YYZ and was back in Waterloo before Flair left FLL .My return flight fromWaterloo to Fort Lauderdale on Dec 30 was cancelled so I had my son in law drive my wife and I to Toronto and on the way purchased tickets on line with American air to Fort Lauderdale . We never did get on one of their planes due to delays and cancellation. Never again
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Waterloo
Date FlownDecember 2023
Ground Service 12345
Value For Money 12345
no
1/10

"do not recommend Flair anymore"

(Canada)

Trip Verified |   I have used flair a few times before. Last time there was weather issues which is understandable. My flight to edmonton had no issues. The return flight was delayed 4 times then cancelled. I was then put on the "next available flight" which was 3 days later. That flight was then delayed twice and cancelled 15 minutes before the flight was supposed to leave. All they offered was a $60 food voucher and a hotel room for the night. I was traveling to visit my mother for Christmas who lives 5 hours away from Edmonton, but Edmonton is the closest airport. It made me miss 2+ days of work and a day of sitting at the airport. I do not recommend Flair anymore. It's a waste of time. Let's hope theres some compensation for this trip now that its cost me 4x what it did originally.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAbbotsford to Edmonton
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"canceled our flight"

(Canada)

Trip Verified | This recent flight is the second time they have canceled our flight and left us on our own. As a special gift to my mentally disabled brother in Red Deer, Alberta we bought a ticket on Flair from Edmonton to Las Vegas to meet family for Christmas. I had organized the trip and all went well until he got to the airport and found out the flight would be delayed 16 hours! With no where to go to wait we rented a hotel room for him at the airport. At 4:00pm he got a text that the flight was canceled and there was no other way to get there on Christmas day! He would now spend the holidays alone and miss everything that was planned for him. This was devastating for him and a financial loss for us. Although we have had good experiences flying in Canada I feel we will never be able to fly with an airline that is so unreliable. One usually gets what one pays for so beware as the stories of people's lost vacations are plentiful.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEdmonton to Las Vegas
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

“dirt cheap services”

(Canada)

Not Verified | I am writing this review on behalf of a close friend of mine. He came to Canada 3 months ago and decided to spend charismas here. He came on the 24th of December with his mom and brother but on the 27th when he was supposed to leave for a flight at 7pm they kept delaying his flight until the latest news we just received that the flight was rescheduled from the 27th to the 31st of December. Yes they pushed back the flight of a 40 year old woman and her two sons who desperately need to find a way back home. I'm so fed up with how my friend and his family are being treated because all previous plans have all been destroyed because an airline feels it has enough power to delay a flight for "4 whole days without a solid reason as to why". So if you want a dirt cheap airline with dirt cheap services that have no regard for your time and or schedule then this is the perfect airline for you. Hopefully this review was able to make you rethink flying with flair because next time i would rather fly a more expensive airline that actually values it's customers than ever put myself and family through something that could be as painful as this.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteBritish Columbia to Edmonton
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"The worst experience"

(Canada)

Trip Verified | The worst experience. They damaged my luggage to the point that it needs to be replaced cannot be repaired, there are missing items from my luggage and they busted the zipper and tsa lock. There’s no baggage agents in the baggage area to report to and you have to exit the baggage area and go upstairs to report it. Then they give you an email to write to claim. Once you get in contact with them they make you pay to get the estimate and even after they get the estimate they only want to give you 200$ for your bag and only after you buy the replacement and send receipt. If your bag cost more than that which mine did you suffer the loss. I was also told to fill out some additional forms and that they would not cover the cost of items that were lost or stolen when whoever in their company broke the lock off. It’s really unfair that at their negligence your luggage gets busted up and items lost or stolen and they don’t even replace them. Don’t fly with this airline cheaper isn’t always better.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKingston to Toronto
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"worst airline experience ever"

(Canada)

Trip Verified | The worst airline experience ever. Stay away from the budget airline. I travel quite often and this is the final straw. My plane got delayed because they realized they over worked their pilots. Anyways, I’m done with them and you couldn’t even give me a free trip on this airline. Zero customer service, and zero sense of organization. It’s easy, x amount of planes and x amount of pilots. At least this airline is consistent in providing terrible flight experience.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Ottawa
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"one of the most horrible experiences"

(Canada)

Not Verified | Easily one of the most horrible experiences I have ever gone through. Got to the airport early to check-in without concern. Flight was delayed inside the gate for 2 hours on top of the already 3 hours we had waited. Finally boarded the plane 2 hours later, to find out that we had been delayed another 2 hours inside the plane. We find out while we were in the plane that the airline was unable to clear customs at the U.S. side. After this, they decided to cancel the flight and offload all passengers. All we wanted was to share a nice family trip with my wife's side. Flair had other plans! Disgusting experience, with no apology given. Stay away at all costs, what you see isn't what you get!!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKitchener/Waterloo to Las Vegas
Date FlownDecember 2023
Ground Service 12345
Value For Money 12345
no
1/10

"Horrible experience"

(Canada)

Trip Verified | Horrible experience. We had a flight booked for 4pm on Christmas Eve. Around 8am we started getting messages saying there was delays so we arranged for a car to take us to the airport later. once there we checked our two bags and proceeded to eat before going through security. At that point we got the text that the flight was cancelled with NO CONTEXT. We panicked, as we are a family of 5 and wanted to be home for Christmas. We booked a redeye 13 hour trip to get back to Toronto, but we needed to get our luggage that we checked. There was no flair desk anymore, and no flair staff could be found at the airport for over half an hour. Finally they opened one desk and obviously people were lined up. They offered a free hotel room for the night and a food voucher which we were not interested in. We asked the man at the desk how we can go about getting our bags back as we had a flight to catch in ONE HOUR, he completely ignored us and was very rude, to us and many other people in the line. Finally we were able to locate another flair employee who helped as get our bags to allow us to catch our flight. This experience was horrible and very disappointing. On our flight to the airport was had a good time and there was no delays but after this experience we will no fly flair again. The worst part was that we were not informed of the circumstances of why the flight was canceled, and it turns out it was because the pilot walked out. Thank god for air Canada and the great staff that was at the airport and on the plane. We have always flown out of Kitchener because it is affordable and saves us from going to Pearson, but we will not anymore because the airlines that they choose to have there are not good, and don’t care about their customers. If you are thinking about taking flair or flying out of Kitchener consider our experience and rethink going to Pearson to have a better experience.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePuerto Vallarta to Kitchener-Waterloo
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no