Flair Airlines

✅ Trip Verified | The flight and the booking processes were smooth, but everything else was chaotic. Would not let me board my flight to Canada when I had all the necessary documents according to government resources. After 1 hour of back and forth and so much stress (I was about to immigrate to Canada with all my life in my suitcases, they finally agreed I did have the right documentation and let me board. I would probably have missed my flight if it wasn't delayed, which leads me to the 2nd problem. Flight got delayed by 2 hours, I got an email but all the screens at the airport showed the flight was on time, so I ran to the gate because I wasn't sure what was going on, just to get there and realize that obviously the flight was indeed delayed. No updates for customers and so much lack of knowledge. Do not recommend.

✅ Trip Verified | So, what it really means with a ‘low fare’ from Flair Airlines? Very high probability your checked luggage will be lost and never returned to you. Mine was lost on the flight coming from Montreal to Vancouver. It's been 19 days now, and they still can't localize it. Four other passengers of that same flight lost there luggage as well. If you ever decide to travel with this company, make sure you have no checked luggage, only hand luggage.

✅ Trip Verified | So, what it really means a ‘low fare’ with Flair airlines? To save costs, Flair does not offer electronic kiosks to check in or self-serve stations to print bag tags. Their counter locations are far-away and staff limited that makes the slow bag drop off and long line ups. They will may you walk the long length of the airport to a gate. They do not offer food or beverages during flight. Flair does not respect your time! Flair needs to do better!

✅ Trip Verified | The website promises better prices and accessible air travel for all. What it leaves out is that the flights are not always less expensive - and, even if they are - you pay to select even a standard economy seat in advance, you pay over $50 to take a carry-on bag, you pay for a simple drink and snack. My WestJet flight to Vancouver was $75 less, and a drink, snack, and carry-on bag did not cost me extra. Buyer beware.

✅ Trip Verified | Stay away. I arrived 1.5 hours before my flight but they would not let me board, claiming I had to arrive 2 hours before hand for a domestic flight. Even though I had checked in the night before. They insisted I call their customer service, which of course was closed before 8am. I then asked to fly without my bags and they claimed I could not board in time, even without bags. Incredibly poor and at no point did they try to help.

Not Verified | Terrible airline. Stay away. We were booked to fly with this airline and they cancelled the flight with no notice. We were not called, email, or notified in any way. We did not figure out that the flight was cancelled until the day of the flight when we went to the Kelowna airport website. We noticed that our flight number was not listed on the board of flights for the day. This led up to about 45 minutes of digging on the Flare airline website to finally find the information that the flight was cancelled. We were already heading to the airport at this point. We had gotten up at 430am to make the flight with a young baby. We then had to drive to our destination of Victoria. This meant that we arrived to the island at 6:00pm instead of the 9:30am we expected. Again, with an 8 month old baby in the car. When reaching out to the airline the only response was sorry not sorry. We asked for compensation as the trip took hours longer than we thought. The response? That the flight had been cancelled for a month so there was no chance for compensation. There was no concern for the fact that they had not attempted to notify us about the cancellation in any way. No care of the hell that the day became because of the horrid treatment we got from the airline. Truly disgusted by this airline and really makes us think about flying at all anymore, post pandemic. We will be sticking to Air Canada from now on. It may be a bit more expensive but worth it if you actually get to fly with the airline. Fuck you Flare

✅ Trip Verified | Flair Airlines is by far the worst airline I have ever traveled on in my lifetime. Customer Service is not even on any scale of 1 to 10. It should be rated a big fat zero. Our flight was delayed for more than 2.5 hours without any compensation from this airline. I would advise everyone to avoid Flair Airlines even though it's ultra discounted.

✅ Trip Verified | It was my first time travelling on a low-cost airline. I always travel light so it was a delight to have the option of paying less since I did not have a luggage. The boarding and flights were on time, the staff was helpful. Obviously, you cannot expect the same level of comfort as a regular airline when you are travelling with a low-cost, but I was comfortable enough to sleep on the plane. Considering the cost of my ticket, I was happily surprised with my trip. The only thing I struggled with was the app which was not user-friendly and crashed a lot. That being said, everything else was great for me!

✅ Trip Verified | I tried to pay for luggage after checking in online, their platform was down, I tried over and over no result. I went to the airport and stated the issue with their website. Their employee, convinced me to pay the airport Charge, and gave me a number to call and get my refund on the difference. I did just that, and got on the phone with another employee, who to took the matter as a Joke, when I demanded for a serious answer, she gave me an email, which I sent an email to asking for my refund. I got a reply less than a day later that they would not be be refunding the difference.

Not Verified | We got stuck in a Hurricane (Fiona) in Corner Brook Newfoundland. Was sent an email saying we couldn’t return due to cancellations until a week later than our scheduled flight. We ended up having to book a flight 4 days later than scheduled. In order to get on that flight Flair charged us an extra $600 dollars to return. We already paid for our ticket but had to pay again. We tried to get a refund once home but was told it wasn’t going to happen. What kind of Airline treats their customers this way? On top of that amount they tried their best to get another 200 from us. We couldn’t use their site that stated you could book for free if you had a flex ticket because it was down too. We needed to get home to go back to work. We also had a flex ticket. We also paid for premium seats for extra leg room for my husband which we did have but they forgot to mention the seats are only small across so he was very uncomfortable all the way because his hips were wider than the seat. This was literally the worst flying experience we have ever had. I would have expected to be reimbursed since none of this was our fault and they should stand behind their customer satisfaction. I will have nothing but bad things to say about Flair until I get my money back. Two Very Unsatisfied Customers