Flair Airlines

Not Verified | Absolutely the worst airline. Completely unreliable, both my outbound flight to Edmonton and the inbound flight returning from Edmonton were cancelled by Flair the day before and rescheduled without asking to date/time that didn't work for my husband and I. We lost two days of our visit because of Flair's unreliability. First cancellation was some plane problem and then the second time, no plane. I did manage to get a credit but had to rebook and ended up spending $500 more because of last minute bookings. I will never fly with Flair again, they are terrible and they have extremely poor customer service.

Not Verified | Worst airline experience one can ever have. Cancelled our flight one day before the departure and then rescheduled our flight a day after. Was supposed to return on Sunday and go to work on Monday but they booked a flight on Monday evening. Can’t afford to not going to work even for a day and no help from their customer care in compensating the loss I had to bear to book another flight the same day with 500$ difference. Never fly with this airline ever.

✅ Trip Verified | Worst airline company ever. They canceled my flight and rescheduled my flight 2 days later. And they only provided 1 night hotel voucher. I was advised that another voucher should be coming next day however I have not received as of 6PM. Avoid Flair Airlines if possible.

✅ Trip Verified | Worst airline I have ever met in my life time. Cancelled my flight one day before scheduled boarding time due to lack of aircraft. Re-scheduled to a flight a week later without consulting me. It did not work for me so I had to buy a replacement ticket. Double the cost. No compensation. The on-line chat service uses a robot to ask same questions so many times. When you finally gets to a service Rep, he does not know what he is doing. Worst ever. Do not use them, no matter how cheap the fare is.

Not Verified | Flair Airlines is probably the worst airline you could possibly be tempted to fly with even with their cheap prices. I found out that my flight was cancelled at the airport, two hours before departure. No reason given by the staff. The options I was offered: refund of the flight (an amount of 125$) or reschedule my flight 6 days later. Other flights were still available with other airlines, nothing to do, Flair will not help you at any time to propose an option that will bring you to your destination as soon as possible to minimize the inconvenience. I had to buy a new plane ticket on the spot at my own expense at more than 1100$ to get back home. Unacceptable. Flair Airlines, never again.

Not Verified | Booked a trip to Vegas with Flair Airlines, which got delayed 3 times. We were booked Thursday to Sunday. The flight got delayed until Friday. So when we got to the hotel on Friday they gave our hotel away because we were a day late. Spent an extra $1300 for 2 nights on the only hotel we could find. Went to the airport to catch the flight home, they canceled it and rebooked me for a flight 4 days later. Had to book with Air Canada which cost me $1600. Cost me an extra $3000 on flights and hotel all because of delayed and canceled flights. Their flights are cheaper but when you have to book with Air Canada to get home it ends up costing a lot more money. I will never fly or recommend Flair Airlines to anyone.

✅ Trip Verified | With Flair Airlines, you buy your ticket on a promise, a hope and a lie and then the truth always shows up. Changed my flight departure time 6 times the last three days. Six. Supposed to leave at 7pm, then 8pm, then 3pm, then 5pm, then 9pm. I cancelled my ticket but the last I looked they're still changing the departure time. Totally ruined my plans at work, how to get to the airport, how to get picked up from the airport and my weekend plans. The reasons they gave for all these errors? Not enough crew, pilots required rest because they got their too late on their last flight, maintenance, and just a good old regular schedule change. I don't know how to parsec a star because I would feel guilty leaving this loser of an airline a one star rating.

Not Verified | It feels funny putting December 2022 as the time when I last flew with Flair because the flight isn't happening. They have cancelled on me twice (with less than 24 hours). It's unreal. They have booked me to go to Ottawa and return home on the day I was supposed to be returning. I am now out money for the hotel because I'm late cancelling and I don't get to see my son play in a tournament. I will 100% pay the extra money to fly on a reliable plane.

✅ Trip Verified | Budget airline make sure have online check in as it says on email. Perfect airline to save money butp Print our own boarding pass. At airport you will C$ 25.0 for drinks you have to pay 3.50Cad. When you check in online. they will send you instructions. Read and follow you will be fine. our flight was 6 am, we were at the airport 5 am and no one was at ticket counter.

✅ Trip Verified | Worst airline ever. We (my wife and I) checked in on-line late the night before the day of departure. Our flight was supposed to leave at 14:30 hrs only to find out that it was rescheduled for 19:00. We never received notification and we had to leave our accommodations in the morning (as planned). While we were at the airport, we did receive a notification for further delay to 20:30 and again to 21:00 hrs. All the restaurants were closed by now and the boarding staff only provided us with a granola bar and a miniature water bottle. There were only 29 passengers on the flight with capacity for 186. I asked if I could sit in a seat with more leg room (I am 1,88m/ 6'3") after take off and I was denied since I did not pay extra for that. Ridiculous, so after 30 minutes (on a 5 hour flight) I moved anyway. I got dirty looks from the flight attendant. An announcement was made that we could use the Flair App for in-fight entertainment but the app is useless, it kept crashing. The seats can't recline so that was annoying. Under CTA (Canadian Transport Agency) guidelines, I filed for compensation of $500 for a 6.5 hr delay but was denied. They stated that an automated notification system had sent an email stating the change to 19:00 hrs weeks before. As mentioned, that one I never received and I was not the only passenger that had not received this notification but did receive the other 2.