Flair Airlines

Not Verified | Service on board was horrid. Flair itself is horrid. Switched our seats twice going and returning even though we paid for it. They clearly do not care about service. I understand it’s cheap and supposed to be affordable however lacking in service is unacceptable. You pay for “larger seats” but they are the same price as regular seats. Contacted customer service after they switched our paid for seats and the response was we can’t see what you bought. I had to send an image of the receipt I had to support. Rip off!

Not Verified | Paid for extra leg room but upon getting to the airport they gave away our seats and also separated us to sit alone. Cheap flights but you pay for it with all the extras they charge.

Not Verified | Absolute shambles! The savings are not worth it if any single thing goes wrong. They lost our bag on a simple direct 2 hour flight, by putting the wrong passengers tag on it. After literally dozens of attempts to contact them, after one month a person from baggage finally replied to me asking if we had filled out a "property irregularity report" (We did, immediately at the airport when the bag didn't arrive) and to ask permission to "stop the search" that they literally had not even started. It is impossible to get anyone to reply to you. Every single person we talk to has the same line "we are sorry, we would be frustrated too, we understand your frustration, but we are not able to help as this is the baggage department. We will flag this and have baggage get back to you within 24-48 hours". Baggage will not get back to you in 24-48 hours. It will take weeks, and when they do it will be a person who clearly does not have access to any of the information you have sent them. What a terrible airline. Flight was whatever. We got there. I assume service crew was fine but they didn't interact with us at all because we didn't buy anything, and most of the flight gossiping with each other. The in-flight app didn't have much so I just did crossword puzzles.

✅ Trip Verified | What an absolute joke of a company. If you think about changing flights to a different day, don't even bother. They list prices and time frames for the cost of each flight transfer, and remain exceptionally untrue to their word. When told by the website that my transfer fee would be CAD $49, that is exactly what it should be. Yet somehow when I talk to the customer service representative, my cost suddenly skyrockets to $210, what is that? I asked for a reasoning as to why my cost was so expensive, despite being in the appropriate time frame for the cheaper fee, and the answer I received was "that is the cost" I'm horrified at the thought of this company charging gross amounts of money to unsuspecting customers and patrons of their airline. If I could get home any other way, I would NOT be taking this flight. I will NEVER use this airline again. What a disgrace, both to airlines, and this great nation of hard working people. There are no words to express my discontent farther than this.

Not Verified | Everything right from booking, reminders on text to checkin, boarding, in flight service was A1, especially for the price they charged.

✅ Trip Verified | Absolutely the worst airline I’ve ever been on. Disgusting, rude gate person. Staff is unfriendly and not helpful. First and last time flying with Flair Airline

✅ Trip Verified | Do not fall for their false advertising, there have been many complaints about them to Canadian transportation agencies, they will be going out of business soon. They canceled my flight and by law, they have to provide you with a hotel and meal, they rescheduled me for 5 days but only gave me a hotel voucher for one day, they told me each day they were going to send me a new voucher, guess what that didn't happen and I ended up paying for the hotel out of my own pocket, they never reimbursed my money. I ended up spending way more money than I was planning to, honestly, in the end, the difference between them and Air Canada was less than, but it's so worth it when you get a reliable airline that takes care of you and their reputation is important for them.

Not Verified | We boarded the plane only to sit there for a 45 min delay. After 45 min of waiting they pushed us out of the flight because the pilots have “ timed out”. Didn’t think a 45 min delay would cause a pilot to “time out”. The airline later said they would provide us hotel vouchers. We booked our hotel through the voucher portal. Once we arrived to the hotel they said they never received anything from flair. I called flair and they said they can’t control the situation and to just book a room myself and see if they can reimburse me at a later time. They later said they don’t know if they have a confirmed flight. Horrible service and airline.

✅ Trip Verified | Flair pretends to be a cheaper alternative then once you get through security they hit you with hidden fees for your carry on that you are misled into thinking you can have which costs more than your actual ticket. $108 for the flight round trip and told I'll have to pay $60 both ways ($120) for a small duffle bag that I'm stuck with after gone through security. Worst Airline I've taken,

✅ Trip Verified | This was the first and last time I ever travel with this airline. I got charged twice for my online checked in bag and when I called them they had me on hold for 45 mins to then tell me oh we can’t see if you only checked in one bag or two so basically saying I'm a liar and I could have checked in two bags but got charged twice and in two different transactions. This is bad no wonder Air Canada is number 1 in Canada