✅ Trip Verified
| Calgary to Winnipeg. I was very disappointed with the service this airline provides, they have poor communication skills and are not honest to their customers. I was aware that my flight was delayed until 8 pm (originally departure was suppose to be at 315 pm) I go back to the airport, check in, wait 8pm comes around no announcement that it is now delayed until 9 pm then 1030 pm then 11 then 12 at this point I chose to rebook for the following days flight, well get there everything was going ok from the looks of it online, it showed that flight was on time, we were told told be at gate by 230 to board plane - no plane, no employees, no communication! After about 30 to 40 mins they come and make an announcement that the plane in Vancouver is boarding and will be on their way shortly 15 mins later we were informed that the plane is on its way - about about 30 mins later we were told the plane had to turn around in Vancouver! No one there knew anything (apparently) they couldnt put us on a different fly from a different airline they could not do anything but give us a refund which takes 5 to 10 business days! We sat and waited only to be told after many many hrs later it is cancelled! I then call customer service to see what other options they can offer what a joke they "dont know anything". Never will fly with them or recommend them to others! Now my trip is cancelled I was on my way to meet my new grandson, they ruined that for me.