Flair Airlines

✅ Trip Verified | I would give them a negative rating if I could. Worst airline ever. Delayed my flight twice in a day and found out when I got to the airport already and eventually cancels my flight entirely and gets shifted to the next day. The next day they postponed my flights twice again, not knowing if I’ll even be able to fly out at this point. Tried calling their customer service email, doesn’t work. Tried emailing them, their email is full. Tried online chat but it’s just a BOT! No one physical can talk to me regarding my options or refund options. I eventually just booked a new flight with another airline because Flair is the most unreliable and useless airline ever. Doesn’t matter how cheap it is, it is not worth it. It was my first and 100% my last time flying with them.

Not Verified | Cancelled flight, ruined trip. Will never book with them again. Couldn't rebook for 5 days leaving only 2 days left of my reservation at my destination. No one in airport to speak to. Would not recommend if you actually want to get to your destination.

✅ Trip Verified | One of my worst experiences in flight delays and unresponsiveness of the team. For a flight of 55 minutes (total), they emailed us with a notice of delay for more than 5 hours. In the email, they mentioned that if we want to book an alternative flight, we can email a certain email address. Upon emailing them, I received a delivery failure with the absured reason of "the mail box is full". Not sure how this is happening for an email mailbox. After waiting for an hour to chat with a slow and unresponsive online agent, they didn't offer any resolution (i.e. booking an alternative path) and just asked me to email their compensation team. I don't care about the compensation (especially if it is in form of credit; as I won't be using the same airline again), but this delay resulted us to lose a day of work (we were supposed to get home at midnight, and now we are getting home 5am and cannot go to work in 2 hours after that).

✅ Trip Verified | I'm reviewing in general the experience with booking with Flair Air. The flight itself hasn't been an issue for us but the booking process is a total nightmare. For the 3 times we try to book online within the last one year, we constantly ran into - technical issues including not being able to pay online - unethical interface design that secretly add bundles onto your total cost. Most recently, I couldn't even unchecked their "recommended bundle" due to some weird technical issue even though I clearly indicated 'no bundle' at the previous step. The chat support asked me to clear the cache - not a problem I'd expected to run into while booking a flight ticket. And I start to wonder for people who are less tech savvy, would they be led into paying couple hundreds more without even realizing it? Would they even know what a "cache" is? For every step in this process, Flair implemented design patterns that are clearly manipulative and unethical. As a designer myself, I question the business that encourages these UI practices. And after going through some hoops including changing 3 browsers, I finally got through to the payment - and same as last time, the payment could not go through online. And same as last time, I called the customer service line and was only told that even the support staff could not access to tool at the moment. I could tell how frustrated that staff was and I truly felt bad for them. From a consumer point of view, yes I love budget flights, but at what cost? The never-ending technical issue, the unethical interface design, the hours and emotional turmoil wasted dealing with these issues and also likely their own staff burnout. I ended up going with another budget airline, which is a bit more expensive but the whole process took me 2 mins and there was no guesswork or scares from mysterious add-ons. As much as I love saving money, sometimes it might worth spending a little more for that trust and reassurance. Unfortunately, Flair has proven themselves that they are not a company worth supporting.

✅ Trip Verified | They charged me for my personal item. I have this laptop bag which I have been using for my personal item for many years and it meets the requirements. It fits perfectly under the seat. I have taken some Geo Tag pictures as well. I asked about the name of the person who charged me they did not provide me with that information. Flair airline staff was very rude. When I call them they say that their system is upgrading and to call back in two hours. Flair advertises themselves to be a cheap and easy flight however this is not the first time my experience with Flair has been difficult and a headache. I am disappointed in the quality of service I have been provided both for the personal item and the rude customer service.

Not Verified | The check in staff was incredibly friendly and helpful and the crew onboard were accommodating and friendly as well. You may have to pay for your bags but at least they made it there the same time we did. We left on time and arrived early! 100% would fly with them again.

Not Verified | Most worthless and horrible service. Boarding completed on time. Waited in tarmac 30 minutes for pushback. Flying crew say they have timed out. Relief crew not arrived even after 2 hours. Still stuck in the plane on the tarmac. Not even allowed to deplane or stretch our legs. Hungry as hell as well. Pathetic service . How do es Flair operate with such thin margin for duty time out?

✅ Trip Verified | I tried to cancel my flight less than 24 hours after booking. I still haven't received the refund. They are returning less than I paid for the flight. I had to stay on the phone for 1 hour, they changed the operator several times. Extremely rude. Today I called again, and again the operator was very rude. I'm going to have to wait for 30 days for the refund.

Not Verified | My sister and I have severe flying anxiety and its really affected our lives for a while now. We took this short flight from Toronto to Montreal to practice for a big trip we have coming up in a few weeks. Typically in the past we would cry, have severe anxiety and sometimes wouldn't be able to get on the plane. For the first time in almost 10 years, we got a flight, didn't cry, didn't take anti-anxiety medication and actually had a fun time. I attribute a big part of this to the amazing staff. On the flight to Montreal we had an amazing flight attendant named Szilvia. She was extremely helpful, taught us a lot about flying, turbulence and the sounds of the plane, checked on us multiple times, made us laugh and genuinely got to know us. The most helpful flight attendant ever. On the way back we had 2 amazing flight attendants named Kestha and Renita. Again, they were both extremely helpful, talked us through the flight, signaled us thumbs up at different sounds when we needed it and made us laugh a lot. They were the sweetest and funniest flight attendants i've ever met. Not to mention, one of them made hilarious comments on the tele-com and made the whole plane laugh. This is the best flying experience i've had since I was a kid and I can't thank the staff enough. Thank you times a million to the amazing flight attendants i met. This was life changing for me and my sister.

✅ Trip Verified | I made a mistake of booking Flair Airlines (Flew on Feb 2023 Toronto To Montreal 5 hrs delay) without looking at their reviews. It may be cheap but they charge for everything, airline ticket, seat charge, if you have carry on there is a charge. I will never fly again with this airline.