✅ Trip Verified
| Winnipeg to Abbotsford via Edmonton. Booking: Found my way through booking as they appear to be cheaper at the onset, which is true if you do not travel with anything basically but you still have to figure out what your basics are up front. Paid my way through it all checked bag, carry on, seat selection all good and easy and is when I realized I should have just booked with a major airline. Day before flight: Checked in online easy enough but you have to watch what you are doing as it appears you can double pay for your checked, carry on etc. Day of flight: get to airport and check in and check my bag as normal. I go get a coffee and sit and wait to board. I was paged to the counter and was then asked if I had changed my seat, which I paid for in row 3 window so I could exit the plane quickly upon landing. I said no but confusingly accepted my new boarding pass and sat back down in the waiting area. When I realized I was in row 14 middle seat I went back up to say I had not changed my seat and why would I go from the front way back there? They put me in the exit row aisle, good enough I guess, still no reason? I was pretty much okay with everything until I filled out a complaint form online. The response I got was this "I can see your frustration on the seat selection change, Sometimes the flight director needs to make changes to either a broken seat or for a mother and a child. This dose not happen often." Load of crap, I have never been bumped from a paid seat, and they make it a priority to ensure you are paying for every last droplet of service you ask for upfront before you get to the airport only to just take it away? Not acceptable. All I needed was a we double booked your seat due to a system error. I did not see any mothers and children or broken seats where I paid to sit. Sorry Flair, this was my last flight with you. The majors cover your service and do not boot you to the side.