Flair Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 338 reviews
3/10
No Skytrax Rating
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1/10

Flair Airlines customer review

(Canada)

Trip Verified | Abbotsford to Edmonton. Today's flight is delayed. Unless you like to be delayed and deal with a airline that don't know how to run. Also you cannot get through to customer service and they send emails that they have changed your flight a few times before your flight. And you might get a email 5 hours before your flight to remind you and it will say, your upcoming flight in 2 days!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAbbotsford to Edmonton
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst customer service"

(Canada)

Trip Verified | The worst customer service I have ever experienced. After having my flight changed to over 24 hours later last year I was provided with 300$ in credits to use toward another flight. When trying to use these credits this July (2018) I spent a total of over 3 hours on the phone and used the online booking form. They never even answered my first request for a flight and then on the second request booked me on a more expensive flight that went through a layover in kelowna. When booking this flight they also only used half of my credits and tried to charge me another 250$. I called the airline several times to talk to a supervisor who was always unavailable and then after leaving my information for him to call me back never received a phone call. I never was okay with this change in the amount to pay or the flight but according to the emailing service (which literally ignored half of my questions/requests) it didn't matter and now I have no credits despite never using them in the first place. The reps that answer the phone are impolite and dishonest. The management does not take responsibility and would not even speak to me on the phone. I have never been so dissatisfied with an airline and would never reckoned it.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCalgary to Vancouver
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"Low cost means exactly that"

(Canada)

Not Verified | Our experience with the Edmonton and Victoria agents exceeded our expectations. The agent in Victoria put us in the exit aisle and blocked the middle seat so we had the row to ourselves, and all at no extra charge. Lets face it, the travelling public wants the cheapest airfare possible but expect the top level service. You get what you pay for. It is spelled out pretty clear on their web site what the costs and restrictions are, so if you aren't looking at the site properly then you will get tagged for $$$. Where Flair did fall down is on the baggage handling side. We waited for nearly an hour to get our baggage in Edmonton. The Edmonton Information desk said, "Flair is a low cost airline. They don't have anyone here right now to unload the plane and we have tried to contact them." Later we were told by an EIA rep that the baggage handler off loaded the baggage onto the wrong carousel. Several people on our flight called Flair with not much luck. Somewhere between EIA and Flair there was a miscommunication on the baggage delivery. Take the baggage issue out and all in all it was a good flight. Remember to read the web site and don't expect anything different at the gate if you don't. Low cost means exactly that - low cost, no frills.
AircraftB737-400
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVictoria to Edmonton
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"unacceptable customer service"

(Canada)

Trip Verified | Flair Air is by far the worst airline I have ever dealt with. Absolutely unacceptable customer service. Inconsistent answers to my queries. Extremely long wait times at the call center. A broken online system for changing flights. Unorganized and unprofessional at the ticket counter. Weather delays and unserviceable aircraft are forgivable but the dealings I've had with Flair are not. Pay a little more money and fly with the competitors and save yourself a lot of grief.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHamilton to Edmonton
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

Flair Airlines customer review

(Canada)

Trip Verified | It was worst experience travelling recently with Flair airlines.We took same bags for free (max.7kg ) from Edmonton to Abbotsford with no issues but these bags (about 6 kg but under 7 kg, got rejected by the staff at Abbotsford airport when coming back to Edmonton and asked us to pay for it. Later,inside the plane unfortunately we family of 4 got our seats in different rows out of which two were together and other 2 were in different rows too. My 6 year old kid started crying as she wanna sit with me thus i thought we can request the respective passenger to switch the seats. The passenger was ok with it but the air hostess standing nearby yelled at us and rudely asked all 4 of us to get off from our seats and asked us to show her our boarding passes. Well there was an issue of only one seat but she targeted all 4 of us. Another air hostess came and she said its ok your kid can sit with you but that rude air hostess showed silly expressions to her too. Later after couple of minutes she again came and compelled 3rd passenger sitting with us in our row to go to special seat and she included "Let them have full row". Why she was giving special treatment to other passenger and being very very rude with us including my little kids. Just my little girl changed her spot and sat with me. We paid for our tickets too like other passengers. It is to disrespectful and worst experience i had on this flight.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAbbotsford to Edmonton
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I didn't even fly"

(Canada)

Trip Verified | Edmonton to Victoria. They took my money and I didn't even fly. I booked a flight 14 hours prior to departure and they did not answer the phone, nor respond to my online requests to cancel it prior to departure. It is always possible to cancel within 24 hrs, however they didn't even give me the chance, or respond afterwards. 3 days later I submitted my 4th attempt and they said sorry its now 3 days later, no refund. I responded with the pertinent details and they don't even bother to reply. . I should have booked with a regular carrier which I ended up flying anyway just a few hours later. When you book 14 hrs prior, they aren't even cheap.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEdmonton to Victoria
Date FlownJuly 2018
Value For Money 12345
no
1/10

"the worst experience"

(Canada)

Trip Verified | This was the worst experience I’ve ever had with an airline. The company is very poorly run. Their online check in site did not work. The other guests in line verified that the online check in did not work as well. Gate agents in Abbotsford were rude and barely knew how to work their system. Also their system treats all connecting flights as one unit. So if you miss your first flight, or any connecting flight, you lose your money on all of them. Do yourself a favour and do not fly with Flair if your life depends on it. Better to rent a car and just drive it.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAbbotsford to Toronto via Edmonton
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I would not recommend"

(Canada)

Trip Verified | Edmonton to Hamilton. The website is very misleading when it come to baggage allowances. It specifies weight requirements for carry-on but says nothing about dimensions, and charged me $50 to store a bag in the overhead. The staff at check in were not helpful. It should be noted that this flight is maybe 30% full and there is ample room in the overhead compartments. Very poor customer service. I would not recommend this airline and all the perceived savings are gouged from your wallet by this joke of an airline. Truly horrible.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEdmonton to Hamilton
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"rude and absolutely unhelpful"

(Canada)

Trip Verified | Check in staff were condescending, rude and absolutely unhelpful. They will mock you while on the phone and laugh at you in front of other members of staff. They will not be apologetic, or sympathize with you in any way. There is no clear indication of where the check in counters are in the airport, no clear signage, nothing. No employees at YYZ airport have any idea where these counters are either, and aren't very familiar with Flair Airlines. Beyond disgusted with the joke of "customer service" that I was given. Flight from Vancouver to Edmonton, to Toronto was smooth and easy. Fix your Toronto station immediately and re train your staff. The young check in girls are great, it's the higher up customer service representatives that need a reality check. Unacceptable behaviour towards customers/passengers.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteToronto to Edmonton via Vancouver
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"don't recommend it"

(Canada)

Trip Verified | I bought this ticket since it was the cheapest from Vancouver to Calgary and then when I came to the airport I had to do a 20 minute line to get to the counter just so the woman could tell me that it cost 10 dollars to check in with them. So I decided to do it online at that point I checked in online as normal. Then at the boarding gate they told me that they charge for every carry on (30 dollars) but since I didn't do it at the check in it cost 105 dollars and they did not even count it as a baggage it was still a carry on. I will never again travel with them and don't recommend it to anyone.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVancouver to Calgary via Kelowna
Date FlownJuly 2018
Ground Service 12345
Value For Money 12345
no