Flair Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 233 reviews
3/10
No Skytrax Rating
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1/10

"I didn't even fly"

(Canada)

Trip Verified | Edmonton to Victoria. They took my money and I didn't even fly. I booked a flight 14 hours prior to departure and they did not answer the phone, nor respond to my online requests to cancel it prior to departure. It is always possible to cancel within 24 hrs, however they didn't even give me the chance, or respond afterwards. 3 days later I submitted my 4th attempt and they said sorry its now 3 days later, no refund. I responded with the pertinent details and they don't even bother to reply. . I should have booked with a regular carrier which I ended up flying anyway just a few hours later. When you book 14 hrs prior, they aren't even cheap.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEdmonton to Victoria
Date FlownJuly 2018
Value For Money 12345
no
1/10

"the worst experience"

(Canada)

Trip Verified | This was the worst experience I’ve ever had with an airline. The company is very poorly run. Their online check in site did not work. The other guests in line verified that the online check in did not work as well. Gate agents in Abbotsford were rude and barely knew how to work their system. Also their system treats all connecting flights as one unit. So if you miss your first flight, or any connecting flight, you lose your money on all of them. Do yourself a favour and do not fly with Flair if your life depends on it. Better to rent a car and just drive it.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAbbotsford to Toronto via Edmonton
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I would not recommend"

(Canada)

Trip Verified | Edmonton to Hamilton. The website is very misleading when it come to baggage allowances. It specifies weight requirements for carry-on but says nothing about dimensions, and charged me $50 to store a bag in the overhead. The staff at check in were not helpful. It should be noted that this flight is maybe 30% full and there is ample room in the overhead compartments. Very poor customer service. I would not recommend this airline and all the perceived savings are gouged from your wallet by this joke of an airline. Truly horrible.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEdmonton to Hamilton
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"rude and absolutely unhelpful"

(Canada)

Trip Verified | Check in staff were condescending, rude and absolutely unhelpful. They will mock you while on the phone and laugh at you in front of other members of staff. They will not be apologetic, or sympathize with you in any way. There is no clear indication of where the check in counters are in the airport, no clear signage, nothing. No employees at YYZ airport have any idea where these counters are either, and aren't very familiar with Flair Airlines. Beyond disgusted with the joke of "customer service" that I was given. Flight from Vancouver to Edmonton, to Toronto was smooth and easy. Fix your Toronto station immediately and re train your staff. The young check in girls are great, it's the higher up customer service representatives that need a reality check. Unacceptable behaviour towards customers/passengers.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteToronto to Edmonton via Vancouver
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"don't recommend it"

(Canada)

Trip Verified | I bought this ticket since it was the cheapest from Vancouver to Calgary and then when I came to the airport I had to do a 20 minute line to get to the counter just so the woman could tell me that it cost 10 dollars to check in with them. So I decided to do it online at that point I checked in online as normal. Then at the boarding gate they told me that they charge for every carry on (30 dollars) but since I didn't do it at the check in it cost 105 dollars and they did not even count it as a baggage it was still a carry on. I will never again travel with them and don't recommend it to anyone.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVancouver to Calgary via Kelowna
Date FlownJuly 2018
Ground Service 12345
Value For Money 12345
no
8/10

"Thank you, Flair!"

(Canada)

Trip Verified | On Sunday, July 22 , I was running late when I arrived Calgary Airport check-in for Flair Airlines. Because I was just an hour before flying, I needed to pay $10 to check in online. My MasterCard has recently been hacked and so I only had cash. An agent was so helpful in securing my check-in. She agreed to take my cash and put the charge on her credit card, so that I could get my boarding pass. They assisted me by taking me to security and helping me get through promptly. The flight was such good value for the price. It departed and arrived on time, and staff were friendly. Thank you, Flair!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCalgary to Winnipeg
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"not worth the problems"

(Canada)

Not Verified | Edmonton to Toronto. Checked in online and was supposed to receive an email confirmation with boarding pass. Four hours later still had not received the confirmation. Went back online and it indicated I was checked in. Had to click the option to re-issue boarding pass and then it sent the email. Plane left Edmonton on time and arrived in Toronto on time at 10 pm. At 11:15 still had not received luggage. The airport wasn't busy. Planes that landed after us got their luggage before us. No one at Flair to talk to and find out what was happening. The cheaper price on the flight is not worth the additional problems with flying with them.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteEdmonton to Toronto
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

" last time for Flair Airlines"

(Canada)

Not Verified | Arrival at airport In Winnipeg for flight leaving at 20:00 and was informed that the flight will leave at 22:25. With no explanation other then there was a problem with the plane. I was not offered anything for this. Remember you pay for what you get. Instead of arriving in Hamilton at 23:35 we arrive at 02:45. I normally Fly Air Canada and West Jet all the time and this has never happened First and last time for Flair Airlines for me.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteWinnipeg to Hamilton
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"a wonderful service"

(Canada)

Trip Verified | Calgary to Vancouver. The service from the check in counter, boarding, inflight service till we landed was awesome. I did not encounter any problems at any stage. My family flew from Calgary to Vancouver and from Vancouver back to Calgary. The agents did a great job. I will definitely fly with Flair in the future. Only thing which was not right was one of our bags was open and my daughters perfume bottle was missing. I would not care much after a wonderful service but will appreciate if this could be looked into.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCalgary to Vancouver
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"We were very satisfied"

(Canada)

Trip Verified | We were very satisfied with our experience with Flair Airlines. We booked flights for our family that gave us free flights for our kids. We were initially concerned after reading negative reviews, however we had no difficulties with our trip. I read through the website and understood in advance that I would need to pay for carry on or checked luggage, and that we would need to print the boarding passes in advance. I also understood that the airline counter closes an hour before the scheduled flight and made sure we left plenty of time to check in. With this being a discount airline, people need to be prepared that you pay for a seat - that's it. Anything else you will need to pay extra for - that's why this is discount. We found the staff to be pleasant, and the pilots talked to our kids and showed them the cockpit before the flight. Our son left his tablet on the flight and the airline was able to locate it and returned it to us en route home, which we were really appreciate of. I think the airline could make improvements to it's website to be clearer when booking, and it is difficult to connect with customer service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCalgary to Hamilton via Winnipeg
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes