✅ Trip Verified
| This airline is an absolute nightmare. I booked a return flight with the wrong date, and called to cancel. I was told that since I called to cancel within 24 hours that I would receive a full refund within 10-15 business days. I booked another return flight for the correct days, and there were no real issues with that flight. The in-flight food offerings aren't really appetizing at all, but the staff were friendly. The aircraft was not at all clean, and the seats and aircraft as a whole were showing their age and wear. A couple weeks later I booked one way flight with Flair. Due to some meetings being shuffled around, I called to inquire about changing the date. I was told the fee for changing the flight was as much as the flight itself cost. I also inquired about cancellation, but was told I would forfeit my payment and my seat on the flight. I told them I didn't wish to transfer or cancel. I showed up to the one way flight and at check-in I was told that my ticket had been cancelled. I was told I could purchase a ticket for that flight at almost twice what I had paid originally. I opted not to fly. I called customer service and was told I had asked to cancel it. They told me they would call me back after they reviewed the call. I called back a few hours later and had been told that it had been reviewed and that I had asked for it to be cancelled. I asked to speak to a supervisor, and they denied to let me speak to one. I asked to hear the recording (so that if I was wrong, I could leave it.) and was denied. I decided to look into the first flight, and saw it still hadn't been refunded. I called Flair again and was told it would not be refunded because the cancellation had been requested within 7 days of the date of the flight. I had booked the flight originally within 7 days, so that checks out. The issue here is that I did have cancellation insurance, but I did not file a claim since Flair said that they would be refunding me. Now I have to fight the agents because of the mistake that Flair made in telling me that they would be able to refund me. This airline is a mess. I wouldn't fly with them again under any circumstance, and I would advise others to avoid them as well. The customer service agents are unorganized, confused, and frankly very rude.