Flair Airlines

✅ Trip Verified | Avoid this airline. It is not worth the "savings" because they will make it back off of you by scamming you out of money with a huge amount of hidden costs. How do you ask? Well first, you must check in online or you will be charged $25 per person to check in at the airport. Their website does not allow you to check in online. We tried to pay for seats ahead of time at a cost of $17 per person. Again the website did not allow us to check in and pay for seats at the same time. We were able to check in online but the system assigned us seats at the opposite sides of the plane. We were unable to select seats online after checking in on their terrible website (option to do so was literally grayed out). We called the Flair call centre to choose seats and they tried to charge us a service fee of $35 per person plus $25 per person to choose a seat ahead of time because we were not selecting seats online. Despite informing the customer service agent that the website would not allow us to change seats, he refused to waive the fee. One "personal item" is free to bring on the plane but a "carry on" is ~$75. A personal item is about the size of a laptop. The service on the plane is terrible. They will try to sell you any sort of refreshments and when you ask for water they will give you a water bottle and tell you it costs $4. You have to ask for a cup of water and good luck getting a refill. The seats on the plane do not recline at all and there is no seat pocket to store your phone or wallet. There are no charging points on the plane so good luck trying to get work done. You need to use their app for onboard entertainment and the selection is terrible so you are left twiddling your thumbs and staring at the seat in front of you questioning why you spent money with this terrible airline, allowing them to continue to spread their misery to other people.

✅ Trip Verified | I have had nothing but issues trying this airline for the first time. When I check in we had to purchase 2 carryon bags for the trip and was only able to do one at check-in and the other at the airport. Secondly with the aircraft less than 1/2 full it split out group of three up in different rows only to force us to purchase more expensive seats to sit together. This is ethically wrong. If there are seats together the system should have placed us together. This is nothing more than a forced money extortion. Even at the terminal the were so many seat available for my wife and I to sit together and at the end the personal refused to help us with out charging us further. I am extremely disappointed with the overall service.

Not Verified | This is my first time review for an airline company after my terrible experience with their customer service. Flair Airline refused my request to refund my money when I had mistake checking online. I’m only have 1 check in bag and they were showing up my total amount $82 need to pay but I don’t know why after I check out with my credit card, I saw they charged me 2 check in bag and when I asked for refund they refused to do that. They told me that they cannot refund my money for the second one. I’m okay with that only few dollars but I felt so terrible with the answer. I will never choose this airline again. Cheap price but bad service. Thanks

Not Verified | I tried to check in and the system charged me but didn’t reserve my seat or record my carry on luggage. The person in chat had me send a copy of the charge from my credit card company and then told me it wasn’t proof they charged me? After wasting another hour on the phone I still had to call the next day to finalize it I paid again for myself and my daughter and as I sit in the flight I was not given my seat nor my daughter. I paid three times for something I didn’t get and Flair disputing it.

✅ Trip Verified | We were a family of 6 planning to travel from Abbotsford to Toronto - 2 adults, 1 infant, 1 kid and 2 seniors. We did an online check in and got a prompt that boarding passes will be sent via email. We assumed that the boarding passes will be sent to our emails as promised and proceeded to Airport. We took 2 cabs to airport, I along with kids and one senior were in one cab and my husband with another senior was in an other cab. Our can reached airport on time (We were 4 mins before the closing time). My husband reached 9 mins after. The staff at the check in counter said we made it on time and looked at our id’s and asked if we did an online check in and we said yes. She later just guided us to the boarding gate without providing a boarding pass. Since we had actually done our web check in and even when staff members verified us, we went to boarding gate. But the staff at boarding gate refused to allow us as we did not have boarding passes. We tried explaining that airlines did not give us any, they asked us to contact airline customer service. By the time we could reach the customer service and the verification process the gates were closed. We later demanded the ground staff at check in counter asking why she did not issue us a boarding pass, her answer was we did not ask them. What is the whole point of check in then? we stood in the line, gave her our id’s and went to boarding because she asked us to. Later customer service says that we did not get boarding passes from online check in because of technical error on there side. Now they say nothing can be done because we missed our flight. But we made it on time and did a web check in but still they refused to let us on the flight because of Airlines technical error and inefficiency of the ground staff who failed to give us boarding passes because we did web check in. People who came after us we’re allowed to go because there was no technical error and they got their boarding passes via email. Is Airlines technical error our mistake? why did they not allow us board the flight? we stood there confused not understanding what was happening around us. (Not to mention kids and seniors.) We lost money on 5 tickets and 2 extra baggage fee. We had pay for uber gain to return home and had to pay premium price for next flight to Toronto which is on next day. We are upset, disappointed, feels like we were played and cheated on.

✅ Trip Verified | I recently flew with Flair from Edmonton to Toronto. I have flown with Flair 4 or 5 times now on similar routes across the country. If you can fly with minimal luggage, ie. smaller than a full size carryon bag and you value saving money over pretty much everything else in the air travel experience than Flair can be great. They offer budget flight costs and deliver reliable budget flight experiences. If you need to carry luggage and/or you want any amenities at all you are going to end up paying more or being disappointed. I would recommend shopping around as I have had flights with West Jet and Air Canada that were as cheap or close to a Flair flight. You'll get a much better travel experience with those airlines. That said I will fly Flair again when their fares are significantly lower than the major airline options. Staff has been friendly and professional - planes are clean - flights have been mostly on schedule - cheap fares Cabins are cramped and older styles - service/amenities are limited or absent - you'll pay for anything extra you want including a carry on bag

Not Verified | Flair airlines is a rip off. Carry on bags allowable are smaller than other airlines. So you show up with regulation and you are charged $69 dollars. You can still carry it on the plane but it’s for $69. Even if you ok for two people the computer doesn’t sit you together so you have to pay. The minimum is $10 dollars each with normal being around $35 each. So I could transfer next to my boyfriend we both had to pay. A discount airline is correct. They charge for everything. So you have to pay $3.50 for a pop the same for water and there is no bar service. The pop and water are room temperature no ice or glass. Basically this is a scam airline. We ended up with almost two hundred in extra charges. Fly westjet or another airline !

✅ Trip Verified | You get what you pay for. The tickets were cheap but it was not worth the savings to be honest. Pre-paid seat selection did not work out and when I called for a refund they did not believe me. I am really unhappy. For those booking, note the seats don’t recline, nothing is included on the flight not even water.

Not Verified | I would not advise anyone with strict timelines to not book with Flair Airlines. They commonly cancel flights and their routes are very limited and they don't have any partnerships with other airlines so your option for re-booking when they do (and they often do) cancel a flight are never good. As an example, I was flying from Saskatoon to Toronto and they cancelled the flight an hour before it was meant to depart. The only option they gave me was to re-book on the same flight 7-days later. I couldn't wait the 7-days so I was forced to book a last-minute ticket with a different airline. If you don't have strict timelines and are willing to risk it to save a bit of money, you'll be fine. But if not, you should book with a larger, more reliable airline. Also, this airline doesn't really have a customer service function. If you email their INFO line they do not respond to you. And their desks at the airports do not have real processes for any kind of resolution you'd need. As an example, when my Saskatoon to Toronto flight was cancelled the Flair representative was taking people's names and contact info down on a piece of loose leaf paper.

Not Verified | I flew in on the 7:20pm from Calgary to Kelowna on May 26 2023. Crew and flight were fine. My issue is with Flair online seat option purchase limitations and the dangerous precedent it sets. I was seated in 1C and 1A was occupied. Just before take off a passenger entered and took 1B, the middle seat in the row I was seated at. This man was big. Very big. I am talking 6'3", at least 300lbs and very broad in the shoulders. I was forced to spent the entire flight, with my spine to my shoulder, entirely in the aisle runway. Even the flight crew could fathom how uncomfortable and dangerous this was. My neck was tilted and held at an S-curve angle the entire time, cart service would have been impossible, passengers had to shift sideways to use the front toilet. Plus sized customers need to be given the option to purchase a second seat online while they complete their booking. If they choose not to, and they don't meet the size requirements at the gate they are sent back to purchase their 2nd seat. This gentleman chose to pay an additional $40 for the front seat and could have bought a second seat anywhere else on the aircraft, costing him nothing more for the second seat. But he did not have an option to do so online and no motivation either. With people getting bigger and seats getting smaller this requirement is bound to happen. Flair might as well take credit and lead the way.