Flair Airlines

✅ Trip Verified | Flight attendants in the back were very obnoxious, talking very loud and laughing the whole entire flight. Even heard them using inappropriate language, very immature and unprofessional. Not a relaxing flight when you’re tired

✅ Trip Verified | I was unable to check in on-line and had to spend over 2 hours on a chat with a flair rep to try to resolve the problem, which was never resolved. The flight was supposed to take off at 235 pm, however before i left for the airport I checked the flair website which said the flight was on time, and i checked flightaware which showed that the flight was not leaving until 437 in the afternoon. My wife and i arrived at the airport and checked in with a very nice friendly and courteous young lady. During the check-in process i was asked to out each of my suitcases on the scale and then take them back because the luggage had to be brought by us to a special luggage drop area at the far end of the terminal. All of sudden we hear a man yelling at us to put our suitcases on the scale. The agent explained that we had already done that, but the man who identified himself as the Manager stated that he had not personally seen us put the luggage on the scale. I asked the man his name and position but he refused to allow me to see his ID. I asked the agent if the plane was going to be on time and she double checked all of her sources and she assured me the plane was on time. After over an hour waiting in the customs line, it was already 155pm so we were able to board the plane immediately. before i boarded i asked the gate agent if the plane was on time. She insisted the plane was leaving on time. I check the flair website and it still said on time and the flightaware website still said the plane was not leaving for another 2 hours and 37 minutes. The plane left the gate just a few minutes late, but then sat on the taxiway over 2 hours before takeoff. When we landed after 7PM, I received a text message from Flair that was sent at 411 PM stating that there would be a delay in the flight. I was quite disappointed in the plane itself, as on our first flight from FLL to YYZ there was a lot of advertising about the wifi and entertainment system. Unfortunately, on the first flight the wifi and entertainment system was broken, but in this return flight there was no system at all. Once on the plane, my wife was in the window seat of an exit row. There was a man directly opposite my wife at the window seat. It seems that the behavior of my wife and this man were very similar, but the flight attendant kept coming over to my wife to correct her behavior, but ignored the man who was doing the exact same thing. My wife's crime was using the tray table during the 2 hour period we sat on the plane before it took off, and for not wearing her sweater properly (storing it around her waist).

✅ Trip Verified | They charge for carry on. Their staff in YVR do not know what customer service is. In flight entertainment doesn’t work. If you think you’re getting the cheapest flight, you’re not. Westjet and Air Canada aren’t the best but at least they have common decency and don’t charge for the most basic things. Make sure to at least check in in advance. When I arrived to the airport, their lines were insane. I can’t event imagine having to wait in them if I didn’t check in in advance. I am excited to see this airline crash and burn to the ground. If I could give this airline a 0, I would.

✅ Trip Verified | Horrible airline/experience. I flew from Halifax to Toronto in mid-June 2023. I booked this ticket on May 3, 2023. I selected my seats (which you have to pay to do), and paid a stupid amount of money for checked bags even though I only brought a carry on, as that was the only real option available. Flight was originally booked for morning but they told me a week in advance that it moved to evening. Fine. Then on the day of my flight, they emailed to give me 3 hours notice that my flight had been moved from 10.45pm to 11am. I was able to rebook thankfully, as that last minute change would have impacted other plans (tickets purchased) for events that day and I wouldn't have been able to even make it to the airport in time. Then later on the day of my flight, they delayed it 5 times for "controllable issues". I had to rebook my seats, and then on the plane, Flair had booked 3 other passengers to my same seat but we paid for this? I was originally supposed to fly out on June 19 at 10.45pm, and ended up flying out on June 20 at 03.05am. I was scheduled to work June 20 but had to use/waste a sick day due to this last minute delay. I had to (last minute) extend the pet care we hired. I had to rebook the taxi arrangements from the airport to my home. No real context for delay, just had to keep checking my email for yet another delay message. And then upon landing, we had to sit in the plane on the tarmac for 30 mins because they "weren't ready for us".... why? They had nearly 5 hours to prepare. "Here's a $10 food voucher for the troubles" but you're getting to the airport at 1am so nothing is open to redeem it at. Would be a 0/10 if possible. You're better off walking to your destination.

✅ Trip Verified | Luckily WestJet had a flight the same night so I could get to my destination. The online system was unavailable, the agent could not speak English very well at the airport and no one would answer a phone call for help. Choose a different airline if your time is valuable and you don't want to miss a day catching another flight.

✅ Trip Verified | Worst experience ever! Paid for upgraded seats and discovered that 3 other people had paid for and been assigned the same seats. On our return we were booked to leave Halifax at 4 p.m. A friend happened to call us at 9 a.m. to say they had received an email saying that our flight had changed to 11 a.m. We had a mad dash back home, grabbed our suitcases and flew way above the speed limit to get to the airport on time. Also had to return a rental car and then run to the gate. Too much for a 68 yr old! Imagine too, not even a coffee, tea or water was offered, except for sale. Never fly Flair again! First and last time.

✅ Trip Verified | Needed to change the birthdate on a reservation. According to the flair website, this is free. Call the flair reservation number to make the change and they demand 400 dollars to issue a new ticket. Then hang up on me. Call back, ask why it’s 400 dollars when the website lists a new flight for only 28 dollars, and am told now it’s 800 dollars or I won’t be allowed to board. After reading off the applicable section of the tariff, the agent asks for all of my booking information to be sent to a gmail account (not Flair?), and after asking why there isn’t at least an official flair email address, the agent hangs up again. I could of course change the birthdate myself using the online system, but it’s down (not pulling up the page where you can edit things yourself). First and last time flying Flair.

✅ Trip Verified | Zero customer service. I attempted to book a flight for 2 online, but the seat selection step was charging me $80 per person even when I selected the no-charge option. I tried multiple times and even started over, and each time got the same result. I also couldn't add the baggage bundle for just 1 passenger for some reason. So I called Flair to make the reservation. The person who booked my flight did an ok job, and emailed my reservation document to me. When I reviewed it, I saw that she only added the baggage bundle for 1 way of my return flight. I also noticed that there was a "call centre" fee for calling to book. Sorry, I wasn't calling because I couldn't be bothered to book for myself - the website was not functioning properly. On the reservation document, there was no indication of how/where to pay for the flights, and no indication that the reservation would expire at any time. I emailed 3 days ago asking for a link or some instruction on where I can pay for my flights, but no response thus far. So this morning I went online and used the chat option on their website. This is when I discovered that my reservation was cancelled for "delay in payment". What delay? There was no indication anywhere (and I have gone through my reservation document with a keen eye) of any kind of payment deadline or that the reservation would be cancelled at some point in time. Now my only option is to re-book, and the price has more than doubled. I can't believe they operate in this way - do not attempt to fly with Flair!

✅ Trip Verified | This airline is such a scam! They charge for carry on luggage and the check I fee is far more than other airlines. They charged me $85 to check in my average, low weight luggage than AFTER I pay the agreed amount, I got an email receipt for much higher than the bill. They added on a $35.00 "AIRPORT IMPROVEMENT" fee with out my approval or consent. There was ZERO service on the flight, not even water because they claim the wifi was down. They don't even have seat pockets to hold your belongings. Ive been on hundreds of flights and this experience was by far the WORST! What a farce of an airline.

✅ Trip Verified | The condition of their aircraft is embarrassing. Trim falling out, seats stained and absolutely filthy, cracked windows, the list goes on. If they think these conditions are acceptable even for an ULCC (it's not btw) then I'm worried what corners they cut behind the scenes. Secondly, their staff is terrible. As many have noted before they'll charge you $25 per person to check-in at the airport, no problem for most, but an unfair policy that makes them a good penny I'm sure. I had asked one of the agents at the entry of check-in, where I was to be going if I have already checked-in online, she proceeded to tell me to go in the same line with everyone else to get a tag put on my carry-on. Nice scam to get me a $25 fee. After I refused, she finally pointed to the security entry. But again at the gate while waiting to board another agent walks up to me and asks me to go up to the counter, I asked why for to which she told me for my carry-on, but this time they wanted me to check my bag as the flight is full. I'm sorry? Don't they sell carry-on's as an add-on? Shouldn't they know if they'll have room in the plane? Again another sign of greed, and poor management. The agent very rudely asked to see my boarding pass, as I wanted to keep my carry-on with me, if I wanted to check my baggage then I would've, obviously. I was given my green tag for my carry-on in the end, a useless policy, in which btw on my trip from Calgary to Toronto also on Flair, nobody gave me a green tag for my carry-on, so this was all a surprise for me coming home. I wish it ended there but unfortunately Flair does actually suck as bad as many say. They double booked my seat, how that's possible is beyond me, clearly an actual agent messed up, because I paid for my ticket which included my seat selection May 28th, and flew June 11th I had paid for seat 2F (1st row on the Max-8) but yet sure enough another passenger had seat 2F but instead of it being handled properly I got yelled at and told I wouldn't be flying today if I didn't move, whoever that gate agent was needs to be fired, they mess up and treat the passengers like that? I had my email proof showing I had paid for my seat well before check-in and yet they told me to move back to 14F. I refused to which point the pilot got involved after the flight attendants got him because of the gate agents behavior towards me. Once I showed my proof of purchase showing my name on seat 2F he told the other passenger to please move back to the other seat, which she did because after 10 minutes we all just wanted to get home. Customer service isn't there, cleanliness isn't there, urgency isn't there, do not fly with Flair. It's not worth the pennies you end up saving after you pay for the upgrades. Soon they'll charge you for the seatbelt.