Flair Airlines

Not Verified | I was going to Edmonton on an emergency to help my daughter who is sick and needed help. The Flair gate attendant for Flight F6437 departing 12.35 on July 7th, 2023 asked for carry-on baggage payment while on my itinerary there was no indication that a payment was required. Then she said I will call my supervisor but she didn't and left me at the gate until the plane took off. Then she came back said I can take you to my Supervisor now. I followed her to the check-in but the "Supervisor" told her she can leave before the issue gets more complicated. I warn you seriously the low price is a scam. Don't trust your lives with Flair Airline.

✅ Trip Verified | Seats were okay, flight was fast, departed on time, if not early, and arrived early. Flight attendants were nice, and landing was okay. Overall good experience. Didn’t let me check in on my phone, but was able to be checked in on a computer in my home.

✅ Trip Verified | Absolute worst experience with traveling in my life. Flight was delayed for hours however, they had us on the tarmac for 3 hours not being able to take off. There was no air-conditioning and we were not offered water as they were out of reusable cups. We boarded and deplaned twice before eventually canceling the flight. There were no representatives anywhere to give instructions. We were on our own. No food vouchers, no hotel accommodations, no nothing. We literally were stranded at JFK airport, until a rescheduled flight at 2 pm the following day! Don't even mention that their customer service is based out of the Philippines. Long wait to speak to someone. They offered no explanation or solutions. It was a terrible ordeal and they have since offered no apology or compensation.

Not Verified | Please don't book this flight ever. It's look cheap as compare to other flights but it's services sucks. We were coming from Toronto to Saskatoon and because of bad weather they landed in Winnipeg. Now they decided to going back to Toronto. I hate it.

✅ Trip Verified | I was happy with the overall experience. We left on time on the departure and return, the staff were very nice, the price was reasonable and both flights were smooth. There was no in flight entertainment but I didn’t care about that. It is so nice to have a direct flight out of London!

✅ Trip Verified | Worst flight experience of my life. From the service at the airport to the boarding, you are angry. The airline sells cheaper tickets but manages to charge 90% of passengers for luggage. They even complain about the size of a personal document bag. They measure and weigh your bag at check-in and at the boarding gate, they walk around looking at backpacks and handbags and barring several passengers who are forced to pay for the bag to board. I've never seen that anywhere and on any company I've flown. When I went to check in online I had a problem because my reservation contained 2 passengers, but when adding hand luggage (charged) the system only allowed me to add one and not one per passenger. So when I arrived at the airport, I explained the situation to the counter attendant and she super arrogantly told me that the system is very simple and clear and that she monitors all its operation, making it understood that I did not have the capacity to do what I needed. In the end it turns out to be very expensive.

✅ Trip Verified | We went to the airport on time. We then were notified there was a delay of 2 hours, which is expected, so we waited. Then it was 2 more hours, then 2 more on and on until it was 13 hours later we were boarded, to a completely different plane due to a missing fuel cap of some sort. First off, we weren't notified of this issue previous to our arrival, or had we been told there was going to be a 13 hour delay, we would have gone home and come back. But Flair decided to take us and everyone on the plane on a roller coaster, where a few people lost temper and started yelling and screaming. We were given some vouchers, which not worked, so we had to spend out of pocket to sustain us. After getting to our destination, we tried following through as the Canadian standards demands airlines to honour a compensation. We were told this delay wasn't applicable although it was within the airlines control but a "safety matter." We have since followed up with CTA. I can easily say Flair Airlines is by far the worst company we have ever had to deal with.

Not Verified | Flair airline was the worst service in my life, the customer service inside airplane and front desk unprofessional and not respecting passenger, I have to pay additional $35 to seating next to my wife, even was empty seat, they charge a glass water to take my medicine, they charge for everything.

✅ Trip Verified | For the first time I’ve used the Flair to travel to Vancouver from Calgary, and from Vancouver to Calgary, and from Calgary to Kitchener and Kitchener to Calgary. I never had this experience before in my life the worst experience ever I got. We were travelling for 4 hours they didn’t even offer us a glass of water all you need to buy and expensive too. The customer service was very worse and the flight attendant had no manner. At the Kitchener airport I was very disappointed of the customer service’s behaviour. All I want to say is to travel with Flair is not a good idea. It’s cheap but poor service. Not happy at all.

Not Verified | The flight left 50 min. Early and I now have to pay for another ticket home. Absolutely absurd. Avoid this airline at all cost. As I called home to inform my status the departure time still hadn't arrived and the plane was in the air. Unbelievable. Not a trustworthy company