Flair Airlines

✅ Trip Verified | Possibly the worst airline I've flown with. The flight was delayed 5 hours beforehand, and they only gave a $10 compensation for food which pays for about half a meal at Calgary Airport! I was at Calgary Airport for 8 hours due to how late Flair told me about the delayed flight. Flair refused to give me a locker or any additional food. They leave you high and dry! Getting in contact with them after took forever. They do not care about their passengers! Don't get roped in by the cheap deals.

Not Verified | My husband and I booked a return trip with Flair to Quebec City from Edmonton in June 2023 to leave in September. The confirmation email was sent and easy to read. We were very pleased with the flight to Quebec City as it was on time, and all was good. But the nightmare started when we got to the airport and there wasn't a Flair counter. We were perplexed and another airline employee said Flair wasn't even on the flight list. We found out it had been cancelled and we were supposed to just know this! No refund had been given, no notice at all. An email in July had stated "We’d like to inform you that we have made changes to our schedule and as a result, your upcoming flight has been delayed." We felt that it was no biggie and we'd deal with it at the time of flight which was still almost 2 months away. It had an attachment showing 2 legs of flight and the charges. This email said nothing about cancelling. There were no texts. We had noticed we weren't allowed to check in to our flight online, and it had said to go to the counter! But there was no counter! Something was messed with their system. We knew another person who had booked that flight who was telling us his was cancelled, but we thought he had gotten an email saying that. We should have listened better maybe? There wasn't even another flight leaving to Edmonton in 2023! We were forced to book a very expensive flight through Air Canada. We phoned Flair the next day and the employee said we could get money back or get the next flight! There is no next flight until maybe next year? I'd have to say it's awesome that the prices are so low but it's not going to work to take this kind of airline if you have hotels etc booked at your destination. Good thing this was on our way home but this ended up costing us more.

Not Verified | Beware! This airline has lousy service, they charge you a fee for absolutely everything, and their very poor and confrontational customer service is not only grievously bad, but your flight will end up costing more than a flight with a major carrier. Unless you have no luggage, take a middle seat which they put you in on purpose so you'll pay for an upgrade, you'll even be charged to check in, no matter how you do it. Their 'customer service' phone number is just another way to blow you off or deny owed refunds. Avoid this airline. They are rated bottom three in the world for complaints per 100 flights. It's easy to see why.

Not Verified | Be aware of Flair Air scams on their website. They ask you to check in online to avoid $25 dollars fee at the airport. When you go on their website to check in they show you all these free ($0) seats to pick from. If you even touch an option you won't be able to reverse it and remove the seat from your name and they force you to pay $20 or $30 for the seat. They deliberately made their website like this to force you pay more. Their customer service is beyond horrible too and they can't do anything when things like this happens. $20 is nothing but since they use nasty tactics to get our money.

Not Verified | I'm a retired pilot and I cannot remember a worse experience, certainly not worth the few dollars you might save. Flair comes within a few dollars of the reputable airlines, so save yourself money in the long run and avoid the aggravation and angst. Flair canceled our daytime flight and replaced it with a red-eye overnight (no refund), after four of their aircraft had been repossessed for nonpayment of lease. We did get our baggage and arrived exhausted but intact. The real issue was the return flight. We arrived at the gate a few minutes before boarding closed but the gate agent closed boarding early because she had given the manifest to the pilot and didn't want to change it, so we were denied boarding. Then she lied to us and told us we were late, lied about their boarding policy though it was printed clearly on our boarding pass. It was the first of many lies she told us. One after another. (No refund.) Our baggage, including my CPAP, however went to Vancouver without us. We filled out the lost baggage form but it did nothing, went to no one. All the airline's customer service is window dressing, nobody has authority to help you and there is no way to contact anyone with the power to help. Spent an entire day on the phone trying to get our baggage returned. Phone center was in the Philippines and they did nothing, apparently had no authority to help us. None of the airline employees could talk to each other, so no way to find our baggage. And that's just the tip of the iceberg. If you hope you can get on with minimal baggage, and can allow least 24 hours for layovers, don't mind traveling at night, can somehow fit into a coach seat with 27" of pitch, you will still have to deal with cancellations, rudeness, lost luggage, lying staff, zero customer service, nobody who cares or can help, even in a medical emergency. We went to the Flair ticket counter after arriving back in Vancouver, and an agent went to look for our bags. But this time we didn't settle for their word, we contacted the airport's public relations concierge and they followed the agent to make sure he did his job. We were relieved to find our bags, left in an empty room, despite earlier Flair staff promises the bags would be returned to Kitchener on the next available flight. Another example of repeated lies. The best way to describe our experience is a traumatic nightmare. Fly with any other airline and consider the small difference in fare to be travel insurance. The peace of mind will be well worth it.

✅ Trip Verified | I am utterly disappointed with the penny-pinching tactics they've resorted to since the announcement of the upcoming closure of their competitor, Swoop. It's almost as if they are trying to squeeze every last penny out of their customers before the inevitable. Firstly, the whole ordeal with personal item and carry-on luggage sizing at the gate is beyond annoying. It's clear that they are using this as an opportunity to force passengers into paying for an upgrade. Having to stuff your personal items into that unforgiving sizing device before boarding feels like a slap in the face, and it puts your personal belongings at risk of being damaged. It's a shame that they've stooped so low as to exploit this situation for their own gain. Flair Airlines seems to have adopted a new strategy of deliberately seating people on the same reservation at opposite ends of the plane. This underhanded move is clearly an attempt to entice passengers into paying extra for seats that are actually sitting together. It's not just petty; it's deceptive and disrespectful to their customers. . They also have a troubling history of being frequently delayed by three hours or more. It's almost as if they have no regard for their passengers' time and schedules. The inconvenience of these lengthy delays cannot be understated. It disrupts travel plans, causes missed connections, and adds unnecessary stress to what should be a straightforward journey. While I understand that delays can happen due to unforeseen circumstances, it seems that Flair Airlines has a consistent track record of poor punctuality. Flair Airlines' chronic delays, combined with their recent questionable practices, make it clear that they are not living up to the standards one would expect from a reputable airline. I would caution anyone considering flying with them to be prepared for the possibility of substantial delays and to have a backup plan in place. It's quite evident that Flair Airlines is going downhill fast, and not in a good way. Even for a budget airline, their recent behavior is inexcusable.

✅ Trip Verified | This is the worst airline ever…ground staff is rude and unhelpful. So many hidden costs. I will never fly with them again! Stay away. Avoid at all cost.

Not Verified | Disappointed, the customer service is not at all professional and give false hopes to their customers. They told me that they will refund my money within a week for one of my rescheduled flight. Now it’s been almost three weeks and still no response from them. These people keep on Laing excuses and keep on transferring you to other departments. There are other good airlines I would recommend to book your flight tickets from them rather than these airlines. Not recommended at all. Also if I don’t get my money back within this week I will file a complaint for these airlines.

✅ Trip Verified | Worst customer service I have ever received from an airline. They don’t know the definition of customer service. Firstly, they rescheduled our flight five hours prior without any consent then they again delayed it and the employees were so rude to talk with customers who were standing at the gates for boarding, even though they were not ready to listen anything. They just wanted to argue. I will never ever fly again with Flair - will never recommend this airline to anyone.

Not Verified | Delayed flight. No compensation. No other flight options unless 2:45 am for the day of or next day same time, but will probably delay. Horrible customer service. Will never support again. Everyone I know told me horrible things about flair but I chose to give them one more chance. Never will I again. I hope they go out of business.