Flair Airlines

Not Verified | I fell ill about 1/2 hr before touchdown and the flight attendants were so caring and professional. They called to have the paramedics come onboard to help me off the plane as soon as the plane landed. At the airport everyone was very caring too and I went to the hospital for care.

Not Verified | Don't book with Flair. By the time you pay for your baggage and all other fees, you will pay more for lousy service. Why would any airline book you in separate seats 20 rows apart, even though you booked together? Stay away from Flair.

✅ Trip Verified | Flair is a decent airline if you have everything planned out perfectly to a tee. Until they give you a random delay by double booking their aircrew members and that'll completely through out your plans by giving you a huge delay. And the issue with the delay is they never know how long it is and will not inform you. The worst thing is if you buy a ticket by accident for travel in Canada, they will not refund you within 24 hours of booking. They're one of the only airlines to do this and it's terrible.

✅ Trip Verified | For the first time in my life, I had to pay for a small backpack to bring on the plane. $77 CAD. Also, this was the first time I’ve flown a flight with seats that don’t recline at all. Impolite ground crew. That was my last ever flight with Flair. Life’s good.

✅ Trip Verified | Ground crew was extremely disrespectful. We flew this airline a week ago and had no issues on an evening flight but their day staff was a complete 180. I will never be flying with them again and I will not recommend them to family or friends. Ground staff accepted personal bag size before security an we pre paid for 1 carry on item. Upon boarding the plane and after speaking with the same staff at security they stated we needed to pay for our 2 personal bags (suit and personal bag). When asked to speak to a manager or anyone else from the airline the women stated there is nobody else here that’s management or able to help us. She then proceeded to tell us that unless we paid for these 2 bags (both fit the bag size chart) we would be denied boarding. Had she initiated the conversation politely instead of giving attitude from the start I would have been happy to pay for the additional bag or go through the sizing again.

Not Verified | The ground staff was very rude. Not at all cooperative. Was asked to add tag for a shopping bag. Even when asked for water in the flight, was provided none and was asked to purchase bottled water on the flight. Had a very bad experience

Not Verified | Had a good experience flying Flair. Was worried because of all the bad reviews that something would go wrong. Flight was on time and boarding process was simple. I just logged into my phone within 24hr of boarding to complete the sign in process. Flight check in was easy and boarding was quick. They were very lenient with baggage size. Took a round trip flight to visit a long time friend, and it was really affordable (around $117 for the round trip). Recommend flair to my friends and family. Just wish that they offered more flight options and extend it later in the year.

Not Verified | I booked my flights with Flair 7 months ago and the trip is less than a month away and they have changed the flight dates 3 times. I have submitted multiple vacation requests that I continually have to change at work, I’ve had to call Flair multiple times just to hear unreliable responses from their staff and cannot compensate me for the extreme inconveniences. I had work scheduled for certain days that now the flights are falling on. Not only that, but Flair doesn’t even notify you of the flight change! Thank goodness I was checking my flight times on my profile or I wouldn’t have even known so we can add poor communication to the issues as well. I was excited about the affordable flights but travelling with Flair, even with the extreme inflation happening in our world, is not worth it. I would rather pay several hundred extra dollars for a reliable company than to ever have to deal with Flair’s lack of reliability again.

✅ Trip Verified | I was not able to check in without purchasing a seat ... not so bad, at least I got to choose where I sat for just over 20 bucks (but I had 3 flights to check in for so just over $60 with a few extra dollars for taxes). Then came preboarding - they announced zone 3 to board first, then turned everyone away telling them that only zone 1 could board ... everyone also had to size their personal and carry on items. My personal item was a fabric brief case that I have been using on flights for years, which easily fits under the seat in front of me. I do not travel with any other items - just my brief case (no purse, no bag). I could only fit this in the metal sizer by removing my laptop and was told that I would have to pay $78 and change because it didn't fit. I told them I had already been on 2 Flair flights and was allowed to board with no problem, and that it easily fits under the seat in front of me, so I was eventually allowed to board without paying. Unfortunately for many, like a teenage boy with a very small backpack (again, smaller than my brief case, and easily would fit under the seat) he was told he needed to pay to have this checked in as carry-on. He didn't have the money, and left the line .. no idea what happened to the poor kid. He asked if he could take out some of the clothes and wear them instead and was told that once it was sized once that was final. Eventually everyone was boarded and once in the air two staff opened the over head compartments one by one and pulled out any items without tags - they found the owners by shouting "Who's bag is this?! There's no tag on this, you didn't pay for space in the overhead area so you have to put it under your seat!". One staff member also included "Welcome to the new age of travel people!". The final, straw was when two mothers of crying infants were told to keep their babies quiet. It was quite a vicious attack on two separate women who were clearly trying their best. At one point when one mother was pleading for some understanding and compassion that she was trying to soothe her infant and encourage her other child to sleep, the other mother tried to come to her defense and was yelled at by a stewardess and told "We are not doing this! Turn around and walk away right now!". It was unbelievable to see how uncompassionate the staff were and very ironic to hear their announcements about how they are here to make our flight enjoyable, so please let us know if there is anything we can do for you. Luckily for them, this Momma Bear was trapped in a window seat ... not a wise choice to stir up a plane full of parents. I will never fly with Flair again and encourage anyone reading this to look elsewhere for your travel needs. Also the inflight entertainment was not available for the 3 hour flight, my seat could not recline and did not have the ability to bend the head rest to lean on, but on the upside, I did have a window to look out of.

✅ Trip Verified | I was very nervous to fly Flair because of the reviews. I expected delays or even a cancellation, issues with my baggage, unfriendly customer service etc. However my Edmonton to Montreal flight last night went very smoothly, except for the fact that I had to pay for a carryon, I would not have been able to tell it was a budget airline. The staff was friendly at bag check, at the gate, and on the plane. The flight attendants were especially joyful. The seats were typical for coach, but no in flight entertainment. The flight was shorter than expected with a smooth descent. I wanted to write this review so that potential customers won’t be as scared as I was reading all these negative reviews! There are plenty of satisfied customers out there! I think it’s worth flying Flair and taking the gamble to save a few hundred bucks. I will be doing so again.