✅ Trip Verified
| Vancouver to Calgary. Originally I chose to fly with them because the cost of the flight was very low, but in the end, it has cost me more money and stress than any flight I’ve ever taken. My incoming flight was cancelled and rescheduled to a new flight a day and a half later then what I booked. The airline did not notify me of this change. I found out when I went to check in online for my flight 24hours before departure and saw that the flight was leaving a day and a half later. Cutting my trip short, costing me money in accommodations and altogether ruining my plans for those two days. I called the airline to discuss this and they said there was nothing they could do. They offered to cancel and refund my flight all together but that is beside the point because I still have the intentions of taking this trip! The only other option they said was to change my return flight to 2.5 days later then I planned on returning, which is also fairly useless because I planned my trip around specific dates for a reason. According to Flair, there were “no other available flights” whatsoever. After being thoroughly disappointed by the conversation with the Flair agent, I hung up and waited until I could do the online check in for my flight. Upon filling in the online check in, I see that they are trying to charge me for a carry on bag. Apparently this was in the fine print when I booked the ticket - which I did not see. Also, on every flight I have ever taken, the carry on bags have been free. I had to pay $35 for a carry on bag, which now tacks on an additional $70 to my flight fee for the trip, along with the wasted money for arriving a day and a half late. I called a second time to talk to someone about the situation. I discussed my previous phone call about my flight getting cancelled and rebooked without notification and then the fact that I have to pay for my carry on bag as well. The agent explained the rationale behind charging for a carry on and fuel costs and cabin space. I told him I understood however I was dissatisfied because of all these out of pockets expenses I now have from arriving a day and a half later and having to pay for a carry on. He transferred the call to a “financial assistant“ of some kind - whom I waited for for nearly 20 minutes. After explaining my situation to her she simply says “no ma’am, there’s nothing I can do”. Refuses to offer any sort of compensation, compromise or any assistance whatsoever. After being on the phone another hour with zero help at all, I hung up the phone. For return trip home, I checked in online for my flight 24 hours prior and on the form I fill in 1 carry on bag for the $35 fee. I complete the check in and arrive the next day at the check in counter and the woman informs me I have not paid for a carry on bag. I discuss that I did indeed put 1 carry on bag for $35, just like I did on the way here. She looks and me and just says no. I tell her again, the process I took when booking it and am not sure why it did not work. She now says I must pay $50 for a carry on bag! At this point I am absolutely fed up with the service but I remain polite and calm and tell her that this airline has been absolutely horrible to deal with and hand her my credit card. She does not say anything to me at all, offer any apology or sympathy or understanding. The customer service was extremely poor. They would not accommodate or reimburse me in any of the situations. Nor did they display any genuine regard for the situation.