Flair Airlines

✅ Trip Verified | Flair check in counter worker denied my partner boarding because he didn’t look like his passport photo (7 year old passport and without beard). He supplied 2 additional pieces of photo ID, licence and Ohip card and was still refused boarding. She consulted someone on the phone who told her to allow him on and she still said no. We were attending a motorcycle event in Daytona beach. She literally refused him with a smile on her face!! We could do nothing (but cry, in my case). We were forced to drive to Toronto and purchase new tickets to Orlando that night, which we had no problems using and clearing customs. This was a disgusting abuse of power on her part that ruined one whole day of our 4 day vacation and cost me over $1300 between 2 new flights and a hotel airport in Orlando as our storage locker was locked for the night on arrival. Absolutely disgusted with this airline. I will never travel with a private airline again. They need to seriously screen their employees.

✅ Trip Verified | 80$ for a name change? I fly with you guys all the time. Ridiculous to get someone for $80 for an honest mistake. Especially in these uncertain times.. Will have to reconsider my loyalty to flair

Not Verified |  Our flight home was canceled twice leaving us stranded for six extra days. We all had to take an extra week off work, which was a huge problem. They refused to compensate or refund. Refused to book or assign another airline. Charged me each new flight for baggage and seat assignment despite flights being cancelled. Cost us thousands of extra dollars. No refund or compensation. I spent hours at a time on hold trying to get them to rebook-book with a sooner flight or use another airline. Only received—someone will call you back. No one ever did.

Not Verified | I have flown flair airlines multiple times a year for over 5 years and this past trip was by far the worst experience of price gouging that I’ve experienced from any airlines. It’s a discount airline, which is why people accept the extremely inconvenient departure dates and times and the uncomfortable old seating, but flair has recently become very aggressive with the baggage fees. I’ve always travelled with a small backpack with three changes of clothes and never had an issue, usually they just ask to see my bag and as long as it’s close to the dimensions the staff have never had an issue. This past trip they didn’t email my boarding pass after the online check-in and when I went to the counter at the airport to get the pass they were making every single passenger wait in line and measure their baggage in a rack. People were literally taking clothes out of their bags and putting them on and strangers were helping each other strong-arm backpacks down by force because the bags weren’t perfectly flush with the measuring rack. Some of the staff were nice and patient while passengers tried to make their bags fit but others were outright and completely inflexible when bags were just slightly larger than the rack. Additionally, those who had a cross body bag were forced to use that as their personal items and then pay for a carry-on for any other baggage they had. And all of this wouldn’t be so outrageous if the fee for a carry-on wasn’t nearly the same price as my round trip. Next time I’ll pay the extra hundred dollars that they wanted for my backpack and buy a ticket for a flight that includes a backpack and isn’t scheduled for an 11:30pm departure.

✅ Trip Verified | Extremely rude, unprofessional and harassment agents, abusing their power and threatening passengers, refusing to provide their name for a formal complaint and threatening to take a passenger off the flight for professionally asking to formally complain. The cabin is messy and dirty too. Rip off for the check in, baggage, seat selection and even a cup of coffee overrides any price savings on the fare.

✅ Trip Verified | First time I tried this airline. Booked the trip to Toronto from Fort Lauderdale and back. On the way to Toronto, two delays, first due to weather then mechanical issues. Original flight time was a little after 7 pm. We left after 11 pm, cannot recall the exact time. As a result, missed our rental car, since we arrived at about 3 am. Had to spend money on the uber to our airbnb and back the next day to get the car. On the way from Toronto to Fort Lauderdale, Feb 8, 2025, the snow storm was supposed to start after 5pm. The flight was supposed to be at 3:20 pm. Flair advises to go to the airport 3 hours before. At 12:20 pm on the dot, get the announcement of a 4 hour delay due to mechanical problems. Really? They had to wait 3 hours before, when you just arrive at the airport and leave your airbnb and drop off your car rental to tell you? And of course the flight would have been cancelled due to the weather after that, which it was. I booked another flight with United to Fort Lauderdale for 3pm and flew out without any issues. In the meantime, my original Flair flight has still not left after multiple cancellations and delays, as I am writing this on Feb 9, 2025 at 1pm. They are the worst! Not to mention, when I approached the desk for assistance, they did not even know that the flight was delayed. When I told them that the flight will be cancelled due to the weather, she casually said, "I dont see any snow now".

Not Verified | Flair recommended I rent a car through their online booking system. The partner company is called America Car Rental. This company demanded just under $5,000 Canadian currency once I got to the car rental location to get the car. It was dirty when I received it with only a quarter tank of gas. I returned the car after having it professionally cleaned as well as left almost half a tank. They have since decided to keep my deposit. This is all out fraud and now I'm fighting with Visa to get it returned while paying 22% interest.

✅ Trip Verified | I was flying with my Husband from Vancouver to Winnipeg. I made payment for $82.95 for luggage bag on 28th October. Which has been processed on my credit card. But at the time of check in at airport they asked me to make payment again and said she is not able to see that payment for luggage I showed her payment i have made through my visa card and also the agent I spoke over phone on 29th told me I don’t need to pay for my luggage same luggage will be moved to my October 31.2024 flight as I am already paying cancellation fees for my flight for October 29 2024 and fare difference. Agent who was at counter was so rude and said she can’t do anything about it. I should call flair or I can leave my 23 kg luggage bag and fly without baggage. When I ask her why she is doing like this its so rude with passengers and just ripping money from them at airport at last moment of the flight she said just pay for luggage or I am going to cancel your boarding if I question her again. I did call help line number 2 of the agents hang up my call when I tell them the reason I am calling for finally after 20 mins 3rd agent who answer my call said he can’t do anything at this moment you will need to make payment for luggage right now but I will gave you support email and said I should add my payment screenshot in email [email protected] and send it to support team they will get back to me within 24 hours and will refund me for the payment which I am going to make it at airport. I ended up paying another $93.45. I have sent email to support fly flair from October 31 2024 and its January 22 2025, its been months and I am still waiting for their response within 24 hours. Worse experience with flair they are just becoming greedy nowadays and ripping people money at last minute at airport where they don’t have any other choices left.

Not Verified | Our family of four recently endured a disastrous travel experience with Flair Airlines on flights from Toronto to Orlando and back. The initial flight from Toronto was delayed by two hours, but this was overshadowed by the truly abysmal service from ground staff. Despite online check-in, we faced multiple queues and cumbersome luggage handling procedures which took almost one and half hour to complete. Flight attendants were unhelpful and displayed a lack of training and professionalism. Finding the Flair terminal at Orlando Airport was a challenge. Flair wasn’t in the airline list of MCO. The return flight was delayed multiple times over six hours, with no water or snacks provided. The flight was oversold, requiring passengers to be involuntarily bumped. After 6 hours of delay the alternative flight has arrived, but there were 14 oversold seats that need to be off-board to operate the flight. After around 45 minutes of figuring out those off-boarding passengers, onboarding started and we got to the plane. Waiting for an hour that onboarding was completed, and then they have announced that the flight is cancelled and off-board all the passengers. Flair ground staff were absent at the airport. Flair has no official representative at MCO. Passengers were left stranded with no information, assistance, or apologies. The situation escalated with confused and frustrated passengers encountering unhelpful and even the passengers got threatening by ground staff. We were forced to book a hotel, transportation and food at our own expense. The following day's flight was also delayed again. Unresolved Claims: We have submitted claims for our expenses and compensation for cancelled flights, but have received no response as today Jan 19th. This experience with Flair Airlines was utterly unacceptable. It severely impacted our family vacation and highlighted a complete disregard for passenger rights and well-being.

✅ Trip Verified | I have been using the same carry on bag for almost 2 years on multiple airline. Now suddenly the bag has become too big. They charged me $100 because the tires could not fit in. I have attached pictures where the bag’s almost in, but the airline has become too greedy and ruined my day.