✅ Trip Verified
| Toronto to Winnipeg via Calgary. I was scheduled to travel with my two 10 year old kids from Toronto - Winnipeg - Calgary on January 5, 2020 at 6pm. We were informed of delay after delay with our plane with no explanation from the gate staff. We were shuffled around to multiple gates at the Toronto Pearson Airport until 3 am the next morning for a plane that was never to come. We were unable to get a hotel room because we were constantly told the delay was just a few hours. The airline staff rarely gave us updates, and when they did it was that they had no updates. There was no communication between their Head Office and the staff and all of the passengers were left in limbo. There was no compassion on behalf of the employees; they seemed more interested in socialising with one another than trying to find answers for 60 passengers. Food vouchers were provided to us late in the evening which did no good since my boys and I just needed sleep at that point. Flair Air is a tiny privately owned airline with no partner airlines and so they will not help passengers to find flights on other airlines. They have very few planes in their fleet, so if your plane goes out of commission you could be stranded not just for a few hours, but for a day or two (the passengers flying to Winnipeg were stranded for up to 2 days in Toronto). There was a huge lack of transparency, accountability, and compassion by the airline. My experience left me feeling like we were all just treated like cargo. Yes, it is a discount airline and I'm all for a good deal as a single mom, but we have a right to be treated with dignity .. there's a fine line, and Flair Air does the opposite. After a total of 16 hours at the airport, we finally got on a different airplane the next day. If you choose Flair Air and things go wrong, just be prepared for extreme delays, no communication, and no assistance. They will offer you a refund for the leg you haven't used, but because it is discounted you will still be forking out hundreds more dollars per person for a last minute flight on another airline (For me it would have costed an extra $1500 just to get back to Calgary from Toronto). I tried to communicate my grievance to their support line and was told they were not willing or obligated to do anything else to remedy the experience we had. I highly recommend going with a more established airline that has more planes and partner airlines and that can accommodate its passengers adequately, and won't leave you stranded like Flair Air does when things go wrong.