✅ Trip Verified
| 1:30 PM Flight F8-416 from Vancouver to Edmonton. The flight was a little bit late taking off, no big deal. Then when we were almost halfway to Edmonton, the pilot announced that the engine was making funny sounds and that he had turned us around so we could go back to Vancouver to (hopefully) land. There were fire trucks waiting there for us when we landed. When we got off the plane, they made it clear that they had zero idea what was going on. They announced again that they had zero idea what was going on. 4PM: They announced that they would be coming by and handing out beverages to everyone. 5PM: They gave us an update saying they still had no idea what was going on but that a mechanic was looking at the engine. 6PM: I had an important class starting the next morning, so I went up and asked what would happen if they couldn’t get the plane working soon. They said I had to two options: Get a refund from Flair and go book with another airline for $300 more on my own dime. Wait until the next morning for them to figure out a flight arrangement for me. 6:30: I went to WestJet and they said they could not book me a flight until Flair returns my luggage to me. 6:45: I waited in a huge line to talk to Flair to get them to pull my luggage. I asked what happened to the beverage they said they were giving out a voucher instead. I said oh great, I would love one of those. And the man told me I would have to go wait in ANOTHER lineup of 40-50 people, even though the vouchers were sitting there right beside him. 7PM: They announced that the flight was indeed cancelled as the engine was deemed unfit for flying. Good thing I already got a seat booked with WestJet, but I had to run to the luggage carousel, grab my stuff, and go back through security again, barely making it on my new flight. I realize some things are out of everyone’s control, but there are a couple things here that really irritated me about this situation, and about Flair: It seems that over half of their flights have some serious technical issue that prevents take-off, or landing at the desired airport. They do absolutely nothing to compensate their clients for serious inconveniences such as this. I didn’t even get the drink they promised me. They don’t have backup planes, so if the plane is screwed, you’re screwed. They seem to get away with charging people ridiculous amounts of money for a CARRY-ON. Plus they put a weight restriction on a personal item. They just really want to make your flight as stressful and uncomfortable as they possibly can. The guy didn’t even want to give me my full refund because I booked through a third party. I looked at him square in the eye and told him that he was going to give me every last penny that I paid for the flight, including bag fees, and he finally agreed to give me the refund. They kept lying through the whole thing and emailing out new itineraries saying the flight would depart at a later time, for example 6PM, when they knew darn well that was simply not true. They sent that out right after they said they had no idea when or if the mechanic would be able to fix it.