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| What a horrible experience, I booked from October 25th to October 29 Abbotsford to Winnipeg for a medical appointment. I received an email reflecting September 25th to October 29th. This was changed without my consent - an entire month difference. I was flabbergasted. I called the customer service agent, very rude voice, zero communication skills saying I had to pay an additional $125 to make any changes, plus an added $30 dollars for speaking to him. I asked to speak to a supervisor, -he said that the supervisor was not available to speak to me because she was dealing with another phone call, and even if she was available she would tell me the same thing. In the end he did not help me and told me to go to the website to make changes. Thinking that this was a joke I called again, this time I spoke to a female customer service representative who sounded just as ill equipped to deal with the public - she was equally unhelpful, lacked empathy and told me she could not help, I needed to pay more money for a change, additionally, there was no flight on the date I chose to fly. This is horrible. In the end I abandoned the flight, took a hit as I realized I would not get either my money back or any help and booked with another more reliable airline. I guess you get what you pay for.