Flair Airlines

Not Verified | Do not trust this airline. They changed my flight 24 hours later and offered me a refund via my payment method. Then took it upon themselves after I said not to do this, to switch it to travel credits stating issues with my card. Bank confirmed instantly no issues. This company is literally getting away with fraud. They take your money, cancel your flights with no no options provided, then lie and tell you they are refunding the money but turn it to travel credits you can never use. DO NOT BOOK.

✅ Trip Verified | The ground staff at YVR were extremely rude and unprofessional. Although I had completed online check-in, I was asked to have my documents verified by the airport staff. It’s perfectly normal to verify travel documents before boarding, but the way their staff handled it was unacceptable. For some reason, the staff member was unable to verify my children’s passports and green cards directly. Instead, he took photos of the documents — apparently using his personal phone and sent them via email, all without asking for my consent. My carry-on luggage met all size and weight requirements, but the staff’s approach to inspecting it was unnecessarily rude. I can confidently say this was the worst experience I’ve ever had.

✅ Trip Verified | Flight was scheduled to depart at 715am. It was delayed until 815am, then 845, then 1145, then 130pm, then 4pm, and finally 7pm. There was utter chaos at Gate 7 continuously. People shouting about missed connecting flights. I chose to not spend my time at the gate and was checking out the stores for gifts for my grandchildren. I also went outside numerous times for fresh air. (I went through security 5 times). When I returned one time with lunch for my husband he told me that I had missed a big commotion. When it finally came time to board I saw 3 Police Officers come into Gate 7 area. They went to an elderly lady (like myself) travelling with her young granddaughter and took her aside. She came back with a look of shock on her face and then I noticed the Police came towards me next. They also pulled me aside and said I would not be allowed to board the plane as I had been in an altercation with Police earlier? I asked if that were true why I wasn't removed earlier? I asked for the proof of whatever they say I was involved with on video as I know there are cameras. No proof, No reason given ... I was allowed to object to nothing. They hurriedly boarded the plane and people all around me were shocked. One passenger told me to look up "Refusal to allow boarding" on government website as no one could believe this was happening. They left so quickly that they did not even announce last call for boarding and one man we met up with was left behind. They took his luggage with them to Toronto, did not even look for him at the gate nor call his name and left without him. We had to book another flight home, they gave me an eggroll fortune sized paper with customer service numbers on it . When I called them they had no notes at all on what had happened and were so very rude and not helpful it was obvious that I had absolutely no rights whatsoever as far as they were concerned. We received no credit for luggage fees nor seat selections nor flight. This was the first time we had travelled on Flair (usually fly Air Canada) and it will certainly be the last. I have never seen anything like this.

✅ Trip Verified | Checked in online the night before. The online checkin did not provide a boarding pass. It had to be issued upon arrival at the airport desk. No surprise but our flight was delayed from 7:40pm to 8:25pm. I have nexus so I arrived at the airport at 7:15pm. We waited in a long line while the Flair staff measured peoples bags to see if they were the proper size or if they need to pay more money. I waited patiently until it was my turn. When I got to the front of the line, they mentioned that they could no longer print a boarding pass because I was passed the 1hr mark before the flight. They said there is nothing they can do and told me to call customer service in the morning. I missed my flight as a result and had to book an expensive last minute flight with another airline.. Flair has zero customer service. Flair takes zero accountability. Never flying with Flair again. It's simply not worth the slightly 'cheaper' ticket.

✅ Trip Verified |   This was the worst airline experience I’ve ever had. They have this ridiculous carry-on size checker, and even though I had the smallest backpack and carry-on, the staff forced me to put them through it. The process not only damaged my backpack and carry-on but also caused unnecessary stress. To make it worse, the staff was extremely rude and dismissive. I will never fly with them again. Save yourself the trouble and avoid Flair at all costs!

✅ Trip Verified | Worst airline, to be avoided at all costs. I've traveled with a lot of airlines in my life, but this is by far the worst experience I've ever had. On my flight from Toronto to Guadalajara, after boarding the plane, a text message warned us that our flight had been delayed by 1.5 hours. The pilot then takes the microphone to explain that his co-pilot has suddenly fallen ill and they have to find another. During these 1h30 of waiting, you are not allowed to leave the plane, no bottle of water is offered, nor any compensation. Flair airline is a company that doesn't give a damn about you. Avoid them at all costs.

✅ Trip Verified | Horrible experience. Booked with Apple Pay and was denied boarding pass after confirming reservation the night before because Flair was unable to verify card used because purchase was completed through Apple Pay. Was told by customer service that no refund would be issued because it’s not their policy. They also would not rebook me on the same flight because I had already checked in.

✅ Trip Verified | I would avoid this airline. They wont issue you a boarding pass unless you buy a luggage package, that means you have to show up 3 hours prior to flying, what a waste of time. Go Air Canada or others.

Not Verified | I was warned not to fly Flair Airlines. I did not listen and now I am out a lot of money. First, I booked through a trusted and reputable 3rd party as we bundled flight and hotel. During the booking process, you had to choose/not to baggage there and back. We did baggage for one of us. Upon arriving at the airport, they proceeded to tell us that we booked for both people on the way back. I said there had to be a system error because I was the one who booked, went over their baggage rules very carefully, and chose the package that worked for use. Well an additional $165 later, as they would not budge, they gave me the customer service number to call, which was an hour of my time. In talking to the agent, she could see that we purchased luggage for each leg of our flights, but something was changed on their end. She ended up putting us on hold and came back and changed her story. We purchased only on the way back! I sent my receipt to her and it was different from the original booking. This went on for an hour and she then put my info to the refund department as she could not issue one. I received the email from Cristy in refunds in the afternoon as they were "busier than normal" and apologized that it was not within the hour time frame they said the email would come in. So I restated everything that happened. A week and a half later and no correspondence. I even continued to email to see if she could forward me to anyone else. That takes us to today. I had the 'pleasure' of talking to another agent. I am using this term lightly as she was very rude, disrespectful and condescending. I tried to communicate what had transpired and she cut me off constantly. Even saying I have been doing my job for 3 years (at this point I didn't truly get a word in edge was) Did I get short with her, yes due to being cut off and not listened to. As she would not let me speak, even asking her as I listened to her, I ended up telling her I would then call who I needed to as this was the worst customer service I had ever dealt with, which again I was cut off multiple times before I could even finish my sentence. I had to hang up as I did not want to be disrespectful or rude. Flair, you have to do better. Have better people manning your customer service. I will never fly Flair again! I will also ensure friends, family, and coworkers do the same.

Not Verified | I booked a roundtrip ticket with Flair during the Christmas holiday and everything went smoothly (Montréal-Cancun). The reason why is very simple, when I made the booking on their website, I took the time to read what was on the screen. It is clearly stated what is included and what isn't, and the price for each add-on is in bold letters. Yes everything has a price (checked bag, carry-on, check-in at airport, seats) but overall, I saved a lot of money compared to other airlines. I paid 10$ to be able to change my flight if necessary, which I did, and it was a pretty easy process. The option was added to my new ticket, I didn't need it so I called them and they refunded me in the same week, it was easy to speak with someone and get the refund. The service was basic on the plane, but it's a ULCC so it was expected. I had a great experience overall and I booked with them again for Christmas 2024-25. The most important thing to note is to take time to read everything when booking. Everything is there in bold letters with explanations. They have packages included bags, seats, etc. They also have an option to take everything À LA CARTE.