✅ Trip Verified
| I booked a trip leaving Friday night and back Sunday night (since I was working Friday during the day, and Monday). They switched the times to Depart on Friday morning (Which I obviously can't make) and return on Monday (which again conflicts with my work schedule). I kept on calling and calling requesting a refund on service not provider, their customer service was always reading off the same script : no refund, take your new flight, or a voucher valid for a year.They are now holding my money hostage, and wouldn't refund me a service that they simply could not and did not provide The CTA stated the following : "The Canadian Transportation Agency has now conceded that their statement is not a legally binding document and that it doesn’t affect the rights of passengers or obligations to airlines. It is a strategic move on their part to try and save face,” This shows that the credits and vouchers was merely a suggestion, and that airlines can still issue refunds for services not rendered, which is the case here. The service was not provided. And yet, when they got in touch, they stated that the CTA "Gave them the go ahead to issue vouchers instead of refunds", which is a lie With noting this CTA statement too (They very much conveniently left out this part) : "While any specific situation brought before the CTA will be examined on its merits, the CTA believes that, generally speaking, an appropriate approach in the current context could be for airlines to provide affected passengers with vouchers or credits for future travel, as long as these vouchers or credits do not expire in an unreasonably short period of time (24 months would be considered reasonable in most cases).” Here The CTA suggests that 24 months valid voucher. Flair airlines issued 12 months. We can now see that this airline only quotes the CTA when its suitable to their interested. Customers interest don't even come in consideration. Finally, I want my money back, not their 12 months voucher. I requested my money refunded for a service not provided. It's that simple. I paid for a service, and they couldn't provide it after all. I don't want my money held under the form of travels credits or vouchers. I am refusing the voucher or the travel credits.