Firefly

Ground staff in LGK did not provide updates for a 40+ minute delay on a 65 minute flight. When they started boarding more than 200 people stood-up for a 68-seat aircraft. (two flights were posted to the same gate). It was disorganized and no apology offered for the delay! Onboard the flight was great. Attentive FAs. Two types of juice snacks offered. SBZ is a great airport - in a taxi in less than 2 minutes after deplaning!

Excellent service throughout SZB-PEN return. Enjoy their complimentary grape juices nuts and muffin. Quiet cabin and cabin crew were very nice. The fare is cheap too.

KL (Subang) to Kuantan. Very punctual departed according to schedule. The crew were cheery and extremely professional for a flight that was just 50 mins. For a short flight they served a light meal too! Highly recommended.

Singapore to Ipoh using Firefly. Its good value for money despite the airline having a monopoly on this route. I was impressed with the web check-in facility and the direct debit facility that is now available and makes booking a ticket convenient. The stewardesses onboard were professional.

Enjoyed the service onboard my flight from Subang to Singapore. Easy to get to the airport fast check-in tasty muffins served onboard.

KUL-KCH. Firefly has cancelled all B737 routes without informing passengers. Now I'm forced to buy expensive ticket which is 5x more. If they are stopping the routes Firefly should compensate more so that we can get on the next available flight without any fuss. Firefly is responsible for inconvenience caused and a refund on low fares isn't enough to cut it. They should foot the bill for expensive last minute air tickets.

2 flights Batam to KL and Penang to Phuket. Both good value on time and planes new and tidy. Efficient check-in and booking.

SUB-SIN. Subang is the old KL airport and now used as a local / LCC airport - much closer to KL than the new airport. Fares were cheap flight was on time and new ATR 72 a pleasure to fly in. Crew were pleasant - snack was OJ and a piece of cake. Highly recommended for the short flight.

SZB-SIN return. Considering the promotional fares the convenience of Subang Airport as well as the impeccable service for a 70 minutes flight (light snack) Firefly is an excellent option.

Kuala Terengannu to Singapore last month. The flight was on a half-full ATR aircraft. The plane was clean the seats comfortable and the staff friendly and efficient. The flight left on time and arrived a few minutes early. Guava juice served. The ticket price was very inexpensive for what was provided. If this is indicative of Firefly's normal performance it is a great little airline.