Firefly

Not Verified | Firefly is a company to be avoided at all costs. Our flight from Penang to Kota Kinabalu was retimed 4 times right up to the last minute, totally disrupting our trip and our appointments. This company has no consideration for its customers. Travelers are treated like cattle. Definitely prefer the national airline. Firefly has no consideration for its customers, and depends on very poor management and haphazard organization, which leaves passengers vulnerable. Firefly est une compagnie à éviter absolument. Absolument pas fiable. Nous avons eu notre vol entre Penang et Kota Kinabalu retimed 4 fois jusqu’au dernier moment avec pour conséquence une totale perturbation de notre voyage et de nos rendez-vous. Cette compagnie n’a aucune considération pour ses clients. Les voyageurs sont traités comme du bétail. Préfère sans aucun doute la compagnie nationale. Firefly n’a aucune considération et elle est tributaire d’un très mauvais management et une organisation aléatoire qui met les passagers en situation de vulnérabilité

Not Verified | A very bad company that cancels flights at the last minute when they are not full enough according to their criteria, and puts you in terrible difficulties, especially if you have a connection. The frequencies are low and don't allow you to reschedule favorably. A company to avoid

✅ Trip Verified | My return flight from Penang was retimed. Since I purchased free flight change for both ways of my flight, I attempted to change the flight to an earlier one. This option was disabled on the "Manage My Booking" link on my login page on the app. I then went on live chat to resolve this issue since this airline has no customer line. I initiated the chat at 7.41pm and received a response 1.5hours later at 9.18pm. I was informed that I could change my flight, provided the new return flight request, and was then informed during the same live chat - that I was not eligible to change my flight. Basically, the airline cancelled my free flight change purchase without notification, after they retimed the flight. With this situation and with my flight due the next morning, I had no choice but to purchase a new flight ticket which cost me an additional RM468.31 (one-way) - this price also included a Change Fee of RM150.00. It took them 2 weeks and many emails further to respond to my initial complaints - they offered to resolve this with a RM81 refund payment in lieu of the cost of the one-way free flight change that was indiscriminately canceled with no advance notice. There is no mention and no further resolution towards the additional costs that were unnecessarily incurred due to their wrongdoing. I've flown this airline for years and this kind of retiming and conduct started just recently. All I can say is just avoid this airline since there is simply no clear operating procedures in their service.

✅ Trip Verified | Flight arrived on time. My luggage arrived, too, but I had to "rescue" from the back of the delivery belts (it had falled on the area after it). The plane smelt very bad. I don't know if they even had any kind of issue with ventilation or similar questions, as the smell was really very bad. I purchased (I had paid for it) an aisle seat on the front (it was a flight landing late, so disembarking earlier was really important for me), and they moved me to a middle seat. Emergency seat, it's true, but still middle seat where you have to fight for both arm rests with others. They forced me to put at the top the small fanny pack I bring attached with valuables (passport, money, credit cards, mobile phone... ). Anxiety while this happened was obvious. Even leaving it at the front, where the safety instructions are stored (it fitted without problems) was not acceptable for them. I have flown hundreds of flights with many companies, and it's been the first time it was a problem. Obviously I had to accept it for not losing the flight, but I have it clear it's the last time I fly with them.

✅ Trip Verified | The company has stopped the call center since 1 July, however livechat no response, and when responded live chat ended by service in the midst of processing the request.

✅ Trip Verified | Firefly is truly the worst airline I have ever encountered. Horrible customer service, delays all the time, delays multiple times for the same flight. As paying customers, we have plans too, and we need reliable airline services. Frequent delays like these are totally unacceptable, and disrespectful to customers. USELESS. Would give zero stars if I could.

Not Verified | Service was fast and efficient. I lost my purse in the flight and found it easy to report via the customer service line. The case was immediately responded to. Communication was responsive. My purse was found and arrangements for collection was done at my convenience. Truly appreciate this.

✅ Trip Verified | Rude Male FA using plastic disposable glove move my small bag to side to let other passenger bag squeeze within the overhead compartment. No eye contact when distribute snack and noticeably grumpy unpleasant look to this male FA . Unclear announcement through the flight too.

✅ Trip Verified | I would avoid this airline at all cost. Our departing flight was delayed three times, and after four hours, we were able to book on another flight with the same airline. They told us they did not know when our replacement aircraft would come, and if we had not initiated the conversation, we would not have even been presented with the option to rebook. Upon returning, our flight was again delayed three times, for a total of 3+ hours. The screen indicated our plane was boarding, at last call, but the attend at the gate had to reassure everyone that our plane had not even arrived yet. Very confusing, and it was unprofessional and frustrating.

Not Verified | Worst airline ever. It’s subsidiary of Malaysia Airlines and standard is low. Check in still long queue without any fast check in involved, it’s like in the 90s