Firefly

✅ Trip Verified | Horrible experience with Firefly. Firstly my flight from Penang to Langkawi on 13 Sept is cancelled 3 days prior to fly day, had to cancel the booking with full refund and then scramble to find an alternative flight on my fly day. I've already booked my hotel and car rental, and unable to change the date, so i had to fly on that day. My return flight on 15 Sept is rescheduled 2 times, from initial 13:40 to 1410 and lastly 1520. To make things worst, the flight delayed and didn't take off until 15:40. There's also problem with disembark, we are not allowed to exit the air bridge and kept locked inside for about 15 minutes. Will avoid Firefly for future travels.

Not Verified | Bad service recovery. Upon arrival at airport to check in was told by the staff the flight was delayed from 635pm retimed 11.10pm. No message received from airline. Very disappointed. Despite retimed for sure will be delayed the flight. Will never fly with firefly anymore.

Not Verified |  Flight time rescheduled. 8 Aug afternoon around 1 pm was departure from Singapore to Penang and it kept on changing and finally flight took off at 9.40 pm.. Today 11 Aug going back to Singapore and flight rescheduled 2 times. Flight time was around. 6.30 changed to 8 pm and now 10 pm. Not sure still it will fly on time. It was my first experience and surely I am not going to take this flight again.

✅ Trip Verified | Return flight form Penang to Singapore, originally schedule for 10am, was cancelled 5 days before and we placed on an alternative at 18h35 on the same day. At 2pm on the day of the flight we were informed by sms that the flight was delayed to 12.30am the next morning. From the multiple similar reviews it is obvious this airline has scheduling problems as they are operating on a shoestring with no scheduling leeway. Avoid

Not Verified | This isn't the first time (3rd time) flight rescheduled. Frustrating with the flight rescheduled and unable to request for refund or change flight. It is value for money provided the flight ticket not burst.

✅ Trip Verified | I notice my flight was cancelled after checking the gate number at the flight schedule monitor screen in Changi Terminal 2 Airport. I called to Changi Assistance for clarification, unfortunately they said the flight cancelled in their system and they did not know why. They ask me call to Firefly for further action. I bought the flight ticket via Kiwi.com. So I called to Kiwi helpline. They did not know the flight was cancelled until I call. They claimed that the Firefly did not send notice to them. So kiwi.com give me options for my case. Option 1: TOP UP SGD165 additional for AirAsia flight on same night. I checked thru AirAsia App selling the flight ticket at SGd132 only) if I go with this option, I make these IRRESPONSIBLE airline and platform rich without do any works. Option2: get refund but not in full amount. And wait for 90days for them to process. (Yeah collect money instantly, refund took 90days). Why not you collect money 90days later) Moral of the story, DO NOT TAKE FIREFLY FLIGHT ANYMORE AND NO MORE VISIT KIWI.com!!!

✅ Trip Verified | Booked via GoToGate, flight was cancelled but Firefly did not inform Changi airport staff, and their Malaysia and Singapore helpline did not work either. We were left without information if flight is available, or delayed, or cancelled, as no one at Changi knew, and Firefly did not answer calls. There were also no ground staff, I requested refund via GoToGate on 2nd June, and GoToGate claims Firefly is not responding According to Changi airport staff. This is not first time this is happening with Firefly, this is a recurring issue with Firefly.

✅ Trip Verified | I was flying on 06/05/2023 from Singapore to Malaysia (SZB) and from Malaysia SZB to Kota Bharu (KBR). The first flight from Singapore to SZB was already changed by Firefly with 30 minutes. Arrived in SZB, Firefly was changing my flight 3! times during waiting for the boarding. First change with 1 hour, second by 30 minutes and third by 20 minutes. Due to the fact, a driver and a ferry to my final destination was waiting for me, it seems like I am not able to make it on time (thanks Firefly) and I was heading to the airport office for help. When asking for a solution, first was - no compensation possible due to technical issues. I have to really make clear, I will be not make it to my final destination and getting a no-show fee and have to pay for the driver twice. What solution they can offer me. I looked into three perplexed faces that couldn't give me an answer. I offered Firefly to take care of it themselves, Firefly would have to pay a separate boat transport of the equivalent of 500 MYR to get me to my destination the same day. However, they could not give me a commitment to cover these costs, instead offered me an overnight stay in a hotel in Kota Bharu and a ride in a cab to it. I tried to explain that my costs are higher than the stay in a rundown hotel and a cab ride there, They would like to find a reasonable solution for both sides and that would be a transport on the same day to my vacation destination. Long story short, I would have to pay for the additional boot transfer myself and could then submit this we hotline and e-mail. One will then consider this separately due to the delays and circumstances. This I did, however I got a ridiculous answer and they offered me a refund of 200 MYR from the 580 MYR I had already paid, which is not even half of my costs. Thus, I am now stuck with additional costs that could have been easily taken over by Firefly to find a reasonable compensation. Just save yourself all this inconvenience and book with a reasonable airline that also have an interest in their customers! I'm done with FIREFLY and all lies and excuses I've heard and read.

✅ Trip Verified | Singapore to Malaysia SZB and from Malaysia SZB to Kota Bharu. The first flight from Singapore to SZB was already changed by Firefly with 30 minutes. Arrived in SZB, Firefly was changing my flight 3 times during waiting for the boarding. First change with 1 hour, second by 30 minutes and third by 20 minutes. Due to the fact, a driver and a ferry to my final destination was waiting for me, it seems like I am not able to make it on time and I was heading to the airport office for help. When asking for a solution, first was - no compensation possible due to technical issues. I have to really make clear, I will be not make it to my final destination and getting a no-show fee and have to pay for the driver twice. What solution they can offer me. Instead offered me an overnight stay in a hotel in Kota Bharu and a ride in a cab to it. I tried to explain that my costs are higher than the stay in a rundown hotel and a cab ride there, They would like to find a reasonable solution for both sides and that would be a transport on the same day to my vacation destination. Long story short, I would have to pay for the additional boot transfer myself and could then submit this we hotline and e-mail. One will then consider this separately due to the delays and circumstances. This I did, however I got a ridiculous answer and they offered me a refund of 200 MYR from the 580 MYR I had already paid, which is not even half of my costs. Thus, I am now stuck with additional costs that could have been easily taken over by Firefly to find a reasonable compensation. Just save yourself all this inconvenience and book with a reasonable airline that also have an interest in their customers

✅ Trip Verified | Firefly had without reason changed their flight from the late evening to early morning, which resulted in me missing the flight. As I had booked through the agent, there was no direct contact or help from the airline, and the agent didn't provide much help either, resulting in me having to book another flight and paying much more, while this flight is considered missed. When I want to contact them from Singapore, the phone number from Singapore listed as their office doesn't work, it does not reach them and is an invalid number. Hence I have no way to resolve my claim or ask for a refund. This is enough reason to make people not buy this airline albeit its low cost. I made a mistake and am never doing that again. Please trust a local budget airline that at least has a workable hotline. Paying an extra $200 for a last minute ticket equates to a non-budget flight price anymore.