Finnair

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 910 reviews
5/10
4 star Skytrax Rating
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9/10

Finnair customer review

(Taiwan)

HKG-HEL Economy class with comfortable seat and good leg space friendly FA's. With an hour delayed but still arrived in HEL on time for transfer. A bottle of water was provided when boarding. A very good inflight entertainment system with lots movies and music. Return flight from HEL only provided cold breakfast with no choice was a disappointment. Overall it was a good fly experience and would like to fly Finnair again.
Seat TypeEconomy Class
no
6/10

Finnair customer review

(United Kingdom)

LHR-SIN via HEL. A journey of 2 halves. Arrived early and used Cathay First lounge as Gold BA. First leg to HEL was on 320 with good meal and service transfer on arrival easy and lounge impressive although you have to ask for alcoholic drinks. Also offered free use of the Spa which was good. Boarding the SIN leg was painless and service onboard old style but First Class. A340 had the lie flat beds which are okay but they really need their new product on this route. The return was chaotic late boarding and poor service. The IFE had to be reset which meant passengers in Business Class could not recline their seat for 30 mins. HEL to LHR delayed 1 hour but service was good. Will fly again but they need a consistent product.
Seat TypeBusiness Class
no
9/10

Finnair customer review

(Finland)

HEL-JFK-HEL. Modern Airbus 330. Excellent service both onboard and in the airport. Food was above average. Entertainment system was working properly lot's of smiles from the flight crew during service making me feel comfortable.
Seat TypeEconomy Class
no
7/10

Finnair customer review

(Poland)

BUD-HEL-BKK return (BUD codeshare on Malev). Easy change at Helsinki airport. On the long-haul Airbus with 2x4x2 seating. Entertainment system with a large selection of films and games. The downside is that all alcohol and snacks served after meals are subject to extra charge.
Seat TypeEconomy Class
no
5/10

Finnair customer review

(Australia)

In a word - avoid. All legs delayed. Cabin cleanliness was poor. Food was of Economy Class standard although the wine list was actually very good. Staff were friendly but overall experience let down by uncomfortable angle lie flat seats and an archaic entertainment system. Not One World standard in my view.
Seat TypeBusiness Class
no
6/10

Finnair customer review

(Australia)

HKG-HEL-HKG on the A340. Food and service were adequate and the seats comfortable by day. But they are not flat beds and only reach an angle of about 15 degrees making them very uncomfortable for sleeping.
Seat TypeBusiness Class
no
8/10

Finnair customer review

(Italy)

Milan-Helsinki-Changi return. Service very good everything on time and efficient. Meals adequate. Cabin crew polite and attentive. Value for money.
Seat TypeEconomy Class
no
1/10

Finnair customer review

(Belgium)

Helsinki-Toronto with a rather old single aisle 757 which are designed for holiday destinations. Because they are designed for that the seating arrangement is totally inadequate for real transatlantic long haul flights especially during the night. During the 8 hr trip my legs hurt and my back ached.
Seat TypeEconomy Class
no
8/10

Finnair customer review

(United Kingdom)

LHR-HEL-BKK return. LHR-HEL was quick and easy plane half empty outbound and we had a BA plane on the return which was fine. HEL-BKK was excellent modern planes with good service. Only gripe was the lighting from Bangkok we flew out at night and they wouldn't dim the lights which was frustrating. Other airlines I've flown on the route with always make the cabin feel cosy. IFE was good not great but enough to keep you busy.
Seat TypeEconomy Class
no
8/10

Finnair customer review

(Belgium)

BRU-HEL-Tokyo NRT. Check-in was pleasant and quick. Cabin attendants are friendly and professional. All of my 4 flights were smooth and legroom was good in the last row of their large aircraft. Helsinki airport is perfect for connecting flights it's small practical and you can't go wrong. It may look a little grey and unfashionable but one should appreciate the easy transfer.
Seat TypeEconomy Class
no