Finnair

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 903 reviews
5/10
4 star Skytrax Rating
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9/10

Finnair customer review

(Finland)

HEL-SVX-HEL on A319. Flights on time clean and comfortable cabin very friendly and professional smiling flight attendants. Food was very good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Finnair customer review

(United Kingdom)

LHR-HEL-BKK and SIN-HEL-LHR in Dec-Feb. Service was good staff language skills outstanding. IFE is poor in comparison to other major carriers. A330 has lie flat seats but if travelling as a couple avoid the left hand seats as there is less room than in the middle paired seats. A340 on return was awful for sleeping: the low back shell design means limited space in footwells and the seat does not go flat. I'm 5ft 8 and could not fit into the space to lie down. European leg was economy seat with middle seat vacant. We'd booked flights to Australia so the onward connections were with Qantas (on Finnair codeshare) who have great seats and lounges. All in all the price I paid was very good.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Finnair customer review

(Ukraine)

KBP-HEL-LED return. All planes tidy on time bag on belt within minutes crews nice and professional ground staff very good except for LED check-in (third party handling as I understand). Mixed catering concept when you get free meal and then can buy extra if you need is smart and very helpful. My special meal arrived and was good. Seat pitch was ok. Overall recommended.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

Finnair customer review

(Australia)

CDG-HEL-SIN-SYD. Tickets/Booking missing at check-in took over an hour to sort it then delayed 2.5 hrs leaving CDG. Delayed 3 hrs out of HEL disaster out of SIN missed connecting flight to SYD no One World airlines available for 24 hours so offloaded on to Singapore airlines which took over 1.5 hrs. 4.5 hour wait for Singapore airlines flight so being Qantas Platinum FF with One World thought we would sit it out in the Qantas club - wouldn't let us in as we had been offloaded onto a Star Alliance flight told to go to Singapore Airlines Lounge in another terminal they wouldn't let us in because we were not Star Alliance members. If this is the way Platinum Card holders a treated I feel sorry for those flying tourist.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Finnair customer review

(United Kingdom)

Manchester to Bangkok via Helsinki. Standard European business class cabin from MAN to HEL good service. Great new cabin for Bangkok leg. Comfortable seat good for sleeping excellent service with attentive crew. Seamless transfer through Helsinki. Good lounge at Helsinki. All in all excellent and very good value for money. Would definitely fly Finnair again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Finnair customer review

(Sweden)

Economy class round trip ARN-HEL-KIX. Pleasant trip with an easy connection in Helsinki. The aircraft seemed new and the entertainment system excellent. However the overall experience was penalized by the poor quality of the food and the absence of a complimentary kit for the trip. Staff were very good on the way back.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Finnair customer review

(United Kingdom)

LHR-HEL-BKK return in business class. European sector economy seats are three across with the middle seat blocked off. Dinner and drinks served soon after take-off from London early evening. The meal looked attractive and tasted good. Departure of Bangkok flight is scheduled 55 mins after the London flight arrives. 20 mins after landing I was in my seat for Bangkok. A330-300 business class cabin on the outbound flight a muted grey colour seating is 1-2-1. Each seat has a generous side table seats are on the narrow side and a broad shouldered person might not be comfortable. The fully flat bed is welcome but seat padding not generous. The duvet is thick so folded several times provided a comfortable base for sleeping. The meal was adequate but not outstanding. I did not use the inflight entertainment except to display the map. The return flight seating configuration was 2-2-2 across. It boarded on time but departure delayed 45 mins. The seats again had limited padding and provided only an angled lie-flat bed. Sleeping was uncomfortable. Cabin crew were attentive and friendly. In Helsinki the Finnair Lounge is underwhelming. The food selection was uninteresting there was a cash bar for everything except soft drinks and a small wine and beer selection but Wi-Fi was free and the showers excellent. The flight to London left on time. We were seated three across in regular economy seats in front of the dividing curtain. Not the expected ending to an otherwise good service.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

Finnair customer review

(Netherlands)

Business class Amsterdam to Helsinki Helsinki to Bangkok. The crew from Amsterdam were friendly and most of the crew from Helsinki to Bangkok. The food was good including the wines. The seats are awful for sleeping no lie flat seat and very hard. We are happy that our flight back is with British Airways.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Finnair customer review

(Norway)

OSL-HEL-BKK in business class. OSL-HEL on an embraer 90 so actually same seats as in economy nice staff good food and a quick trip. HEL-BKK on A330 with new flat seats - a positive experience. Crew attentive and mature always a smile. Seat was good both flat and other positions. Wines and food were good. Slept ok except for a child in seat 1a. Should children be allowed in business class?
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Finnair customer review

(Norway)

OSL-HEL-HKG return. Catering seems to be worse than it used to be. It's like an upgraded economy meal. Wines were ok but had to ask for refills. My main complaint is the lack of sleeping comfort in these angled seats. It's worse than anything else I have tried. Finnair should offer flat beds to HKG when they offer it on the BKK route which is more of a leisure destination than HKG. AY were actually more expensive than both SAS Lufthansa and CX so I feel that this was not good value for money. I will travel with AY again when they have installed flat beds throughout their entire long haul fleet. Until then I will stick to CX OZ and TG.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no