Finnair

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 911 reviews
5/10
4 star Skytrax Rating
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1/10

Finnair customer review

(Australia)

SIN-HEL-SIN. Flight to HEL was empty which made me even more curious about the lack of service the flight form HEL was oversold 2 hours late arriving at the gate and then went on a 3 hour mechanical problem. Finnair's shabby A340 was in appalling condition. Broken IFE armrest tray table and dirty seat both directions but in different seats. Aircraft was too warm no air vents and the floor was dirty - both directions. Cabin crew socially awkward brisk and unfriendly. Food was scarce and bland.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Finnair customer review

(France)

Flew CDG-HEL. Finnair has a code share with AF and operates the flight instead of AF. The crew was very cold and distant. During this 3hr flight they served a tiny sandwich. Most of all they now charge 5euros for wine. This is very disappointing and made the flight look like a "low cost" flight but at a full service price! I will avoid them now on this route and will use KLM via AMS instead!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Finnair customer review

(Poland)

HKG-HEL on A330. One of the worst business seats I've ever flown (like old business class on United). Hard no proper recline no cover/blind between passengers (2-2) no place to store shoes books or other personal belongings. Food acceptable. Entertainment - poor (3 movies in every category couple of CD's). Cabin crew - OK but with no "human touch". My second time with AY on Asian routes and the last one. Next time LH or CX.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Finnair customer review

(Sweden)

Intercontinental Asia-Europe Feb 2012. Quality of catering very low! Over an 11 hr flight - first meal of dry noodles and a few chicken slices meal number two ("light lunch") was plain penne pasta with tomato sauce served 8 hrs after meal number one. Nothing in between only water and soft drinks. A significant lack of service! I'm very surprised about the poor quality!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Finnair customer review

(Germany)

FRA-HEL-PEK and HKG-HEL-FRA in Business Class. First and last leg on EMB190 with the usual "camping" chairs both long haul segments on A340 with angled lie flat seats. First time for me on AY and I have to say amazing experience compared to other European carriers. Crew excellent food ok and only on the HKG to HEL leg did my IFE not work. Transfer easy and Lounge incl. shower ok. Overall experience much better than AF LH or BA.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Finnair customer review

(Germany)

HAM-HEL-SIN and SIN-HEL-HAM. European leg on Embraer 190 Business Class resembled Economy Class except for food no extra space available and no vacant seats available service was OK. Long haul to Singapore: interior of A340-300 was a joke; ageing furniture outdated entertainment system and so on. Staff were friendly service and meals were OK. In total the plane used on this route spoilt the trip.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Finnair customer review

(Australia)

A dreadful experience flying Helsinki to Dubai. Leg room on 757 aircraft only suited for a 5 ft tall person. It seems they took out toilets and added extra rows of seats. It was impossible to make your way to the toilets as the hostesses were too busy selling duty free products in the aisle and the queues were much too long. The service was much too slow and the food was poor with no choice at all.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Finnair customer review

(Australia)

SIN-HEL-HAM return DUS-HEL-HKG in business class. Am a big fan of the unobtrusive service flight attendants offered on all flights. As OW Emerald got first food choice on both long haul flights and on the short European flight was sole customer in business class. Slept well on angled seat and did not use AY AVOD as I had an iPad. All flights on time except HEL-HKG - delayed 12 hours but was very well handled. Busses took us to terminal and all business class passengers were escorted to the taxi rank and taken to a hotel. Delay gave me the chance to try Finnair Spa. Will continue to fly AY to Europe and hope to get a hold of their new business class in the future.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Finnair customer review

(Finland)

HEL-SVX-HEL on A319. Flights on time clean and comfortable cabin very friendly and professional smiling flight attendants. Food was very good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Finnair customer review

(Ukraine)

KBP-HEL-LED return. All planes tidy on time bag on belt within minutes crews nice and professional ground staff very good except for LED check-in (third party handling as I understand). Mixed catering concept when you get free meal and then can buy extra if you need is smart and very helpful. My special meal arrived and was good. Seat pitch was ok. Overall recommended.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes