Finnair

HKG-HEL. Flight delayed paid extra money for an exit seat window but was moved to the aisle by a frequent flyer. Seats very small narrow and shallow arm rest did not move IFE sound lousy. Poor food service and lousy food. Passenger behind at least 5'10" kept kicking my seat trying to move. Never again.

CPH-HEL-CPH. Both flights on time crew friendly enough. Only coffee was served was hoping for at least a sandwich on this non-no-frills airline. Check-in security and boarding was very smooth both in Copenhagen and Helsinki. Pretty much average for an intereuropean flight.

Brussels - Helsinki Airbus 320. Great flight. Staff very friendly. Sandwich (complementary) and Beer (4 euro) good. On time departure and arrival.

ICN-HEL in economy on A330. Aircraft was very tidy. IFE is acceptable but falls some way short of the class leaders with a more limited range of movies and TV. Cabin crew polite and helpful but smiles not abundant. Food dreadful. My main complaint is the over-ambitious scheduling of connections. ICN-HEL-MAN with a 2-hour layover is great in theory but one minor delay torpedoes the whole thing. Rebooking HEL-LHR-MAN on BA wasn't a disaster but it cost me 6 hours. If I'd had 3 hours instead of 2 at HEL I'd have made the connection comfortably.

LHR-HEL then on to Oulu with was no fuss or messing around. Flight staff were fantastic although the food wasn't much to talk about the cabin and seats were clean and comfortable with enough leg room for me.

Four long-haul business class flights in 2 months to BKK and HKG from London with a connection in Helsinki were generally favourable. Time keeping is good and transfers in Helsinki are smooth. Business class cabins are smart and very well maintained toilets are kept clean and presentable. One out of 4 flights (to BKK) had seats that converted to fully-flat beds while the other 3 were the less comfortable angled lie-flat ones. Seat cushioning seems thin and on the hard side. Food and drinks are attractive and adequate. Main meal is served on a single tray with proper cutlery. Dessert and coffee served separately. The meal was satisfying without being outstanding. Cabin crew are cheerful pleasant and helpful.

We (2 of us) flew economy from Brussels to Helsinki Helsinki to Kittilä return. Onboard staff friendly the seats comfortable with a little more leg-room than usual. However food was lousy! I reserved seats in advance for the return from Helsinki to Brussels. At the gate we were told we had to move and would be separated! After some complaining we finally got two seats together at the back of the plane.

SIN-HEL-SIN. Flight to HEL was empty which made me even more curious about the lack of service the flight form HEL was oversold 2 hours late arriving at the gate and then went on a 3 hour mechanical problem. Finnair's shabby A340 was in appalling condition. Broken IFE armrest tray table and dirty seat both directions but in different seats. Aircraft was too warm no air vents and the floor was dirty - both directions. Cabin crew socially awkward brisk and unfriendly. Food was scarce and bland.

Flew CDG-HEL. Finnair has a code share with AF and operates the flight instead of AF. The crew was very cold and distant. During this 3hr flight they served a tiny sandwich. Most of all they now charge 5euros for wine. This is very disappointing and made the flight look like a "low cost" flight but at a full service price! I will avoid them now on this route and will use KLM via AMS instead!

HKG-HEL on A330. One of the worst business seats I've ever flown (like old business class on United). Hard no proper recline no cover/blind between passengers (2-2) no place to store shoes books or other personal belongings. Food acceptable. Entertainment - poor (3 movies in every category couple of CD's). Cabin crew - OK but with no "human touch". My second time with AY on Asian routes and the last one. Next time LH or CX.