Finnair

I flew the A330 (business class) from JFK-HEL. The plane was spotlessly clean the service outstanding (after flying coast to coast with AA beforehand). Crew were friendly professional and offering gracious service. Food was better than AA or DL international service worse than Air France. The flat bed seat was comfortable. I would choose AY over an American flag carrier any day of the week!

As soon as we got onboard for our flight SIN- Helsinki they announce that the inflight entertainment system is broken - great just what you need for a 12 hour flight with 2 children. Food was really ordinary no choices and not kid friendly - no menus provided either. The plane itself was ok though and not too bad for airline seats. Overall - not impressed.

Singapore-Helsinki. Seat was comfortable enough and food was decent. On outbound flight there was no air-con before the flight took off. On return flight there was no inflight entertainment at all. Pilot announced this once everyone was boarded - a perfunctory apology and that was it. With Finnair this flight left on-time but with no pre-announcement of electrical problems (lights didn't work either) - they seemed rather indifferent with the attitude - "you're on board the doors have closed so live with it". Seats more comfortable than Lufthansa but amenities / service not as good as SIA.

HEL-AGP-HEL and HEL-CDG-HEL. Finnair's online check-in is fantastic and makes travelling very smooth. Even if the short-haul economy is "the weak point" of Finnair the flights were very comfortable professional flight- attendants. Not a single flight was delayed. Very good service especially to transit passengers travelling via Helsinki.

TYO-HEL. I've always been very satisfied with Finnair. I fly often from Tokyo to Finland and the service has always to been my liking. I love the stylish modern uniform of the cabin crew. Even when flying with children the staff have always been very understanding and helpful. I have yet had not a thing to complain about my flights and I will continue using Finnair.

Bangkok-Helsinki A330-200. A fairly new aircraft and I was impressed with the appearance of the cabin. Nice and cool pale blue layout which was spotlessly clean. I found the seating very comfortable with ample leg room and didn't feel closed in when the pax in front reclined. Cabin crew were not overly chatty but professional and attentive constantly offering water and keeping the toilets clean. Entertainment worked well but found the choices a bit limited. After the first meal service any additional alcoholic drinks and snacks are charged. The second meal was complimentary but again alcohol is charged. The food was basic nothing to look forward to very salty. I will take this flight again as the comfort Finnair provides over others is far better plus it's a daylight flight to Europe. Transit in Helsinki was 1 hr 55 and I was pushing to make my next flight. Helsinki-Berlin 737 aircraft looked a bit tired inside and seating was cramped. The crew were very good and I was surprised to be offered something to eat. Flight was good with full service provided. Arrived at TXL stand off bay so bussed to the terminal and a long wait for luggage.

HKG-HEL in C class. Very negative experience. 2 of 3 toilets out of order and queue to the only one was longer than in economy class. The toilet was also very dirty. Main meal very simply and no choice for breakfast. However wine selection and dessert good. CX or QR serves better meals in Y class. Finnish crew were very robotic in their service delivery but one Chinese crew very friendly and talkative. Entertainment was very poor with only few boring films. Seats uncomfortable for sleeping. Amenity pack consists of socks and eye cover. Plane arrived 40 minutes late with no apologies from cabin crew. Baggage timely delivered and as priority.

Helsinki - London. The flight was almost on time and the airport in Helsinki is very well organised but seats were uncomfortable food really bad no complimentary alcohol and the wine I bought was so bad that I did not drink it. Even though it was a direct flight my luggage was lost. Staff were rather unfriendly.

HEL-FRA-HEL and HEL-TXL-HEL on A319 and E90 in April 2012. Finnair is increasingly using their E90 planes on their central European routes and quite frankly these small planes are suitable for max. 90 min flights due to cramped seating and narrow aisle. The planes are new though and in good condition and Finnair crews usually make a good impression in a cool Nordic way but the cramped seating on E90 makes the whole experience somewhat claustrophobic. Mixed feelings.

Brussels-Helsinki-Tokyo (Narita) return. I fly frequently and this is absolutely one of the better airlines. Very friendly and attentive crew food was ok new plane for the long trip from HEL-NAR. I'd choose Finnair again.