Finnair

We traveled from Singapore to Helsinki on the 20th July 2012 on flight AY 82. We had row 56 the last row. We were advised the entertainment system was not operating just as we took off. This was a 12 hour flight and no entertainment. As we were in the last row we were fed last and there was only one option which contained things I don't eat. We are flying back to Singapore on Finnair in October and are dreading it.

AY832 from Heathrow to Helsinki. Flight left and arrived right on time. In economy class we received a curry chicken sandwich and choice of various soft drinks juices coffee tea. Good service. No inflight entertainment. When we got to Helsinki we all had to wait for the transport bus - took a few minutes to get to the terminal and everyone has to go through immigration (took about 3 minutes).

BRU-HEL-JFK and HEL-BRU. Very competitive price for transatlantic flight. Totally unnecessary to pay 8 and 20 euros for seat reservation on respective European and transatlantic flight as there are options enough during online check in. Food ok friendly crew. Especially liked the Embraer 190 with great legroom en cool blue interior. Would definitely fly again.

Prague to Helsinki return connecting further onto domestic flights. Finnair still provides a very decent service on its European routes even though they've not been immune to aggressive cost cutting which has affected the service somewhat. Asking 8 € for a pre-assigned seat is shameful but if you're patient you can choose your seat freely (even exit row!) during online check-in. On the upside flights were on time (even despite some delay on departure) and legroom on the A320 family is good. Water soft drinks and tea/coffee are offered free of charge there's food (cold but very tasty) even on a 2 hr. flight; and the overhead screens show live take-off/approach footage. Staff are delightful.

We flew last week from Helsinki to Hamburg in Business. The Finnair Lounge is always nice but quite crowded as it's the only one for the schengen flights. But you could tell it's July and holiday season as quite empty. Buffet good and tasty. Onboard the Embraer 190 is quite small but service was really good. Was surprised to see that no menu cards were offered. Would have been nice to know what we were eating. No starter as well. The main course was quite tasty and the dessert but was very small. Otherwise flight went fine.

Took connecting flight from Singapore to Helsinki on 2nd July 2012 and return flight to Singapore on 10th July 2012. Whilst overall impression was Ok I was very disappointed on the return leg. Checked in at Vantaa about five hours ahead of the boarding time. At boarding got I was told my assigned seat was given to somebody else and was allocated in the section I did not request for. The seat was cramped. The entertainment unit was not working.

We recently flew Melbourne to Helsinki via Singapore. When departing Singapore 2 of the rear toilets were "out of order". Even one of the stewards voiced his disbelief that they had not been rendered operational before departure.

Singapore-Helsinki - food overcooked and horrible. Poor range of movies on a 12 hour flight. Tray in seat almost loose and bad quality seat cramped and uncomfortable. No head-phones were handed out available only for hire. No free drinks except soft drinks. Flew with them (Helsinki-Hong Kong) where at least the movie selection was a little bit better and head-phones delivered free but everything else as bad.

HKG-HEL-HKG. Flew A340 to Helsinki and A330 on the return flight. Both planes well presented on boarding flight crew attentive on both legs. Took the option of extra leg room on both flights (both night flights) - row 41 and was glad I did as I managed a reasonable sleep. Having travelled on Qantas to and from HKG the IFE on Finnair was lacking choice and somewhat dated food was just passable however plastic cups that were thin and paper cups for tea / coffee were pretty poor.

CDG-HEL. The Flight was on time the Crew was a real plus on this flight they were very friendly smiling and helpful. The plane (A321) was modern and Clean. The flight time was 2 hrs 35 min so the meal was not appropriate for the length of the flight - just a cold chicken sandwich and a soft drink! All in all it was a pleasant flight and will fly Finnair again.