I have had silver status for some years and Finnair has deteriorated considerably. The only plus is new planes but that`s it. Entertainment system with very poor selection meals below standard - on Asian routes they serve only one proper meal and one tiny hot sandwich. On short European routes only beverages are complimentary. FAs rather indifferent. Customer service is very poor - I emailed FF customer service asking about an award ticket but after 10 days they replied that I should call E-Business Help Desk in Helsinki (I live in Poland). What a poor customer service! Not up to 4 star airline.