Finnair

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 816 reviews
6/10
4 star Skytrax Rating
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5/10

Finnair customer review

(Australia)

In a word - avoid. All legs delayed. Cabin cleanliness was poor. Food was of Economy Class standard although the wine list was actually very good. Staff were friendly but overall experience let down by uncomfortable angle lie flat seats and an archaic entertainment system. Not One World standard in my view.
Seat TypeBusiness Class
no
6/10

Finnair customer review

(Australia)

HKG-HEL-HKG on the A340. Food and service were adequate and the seats comfortable by day. But they are not flat beds and only reach an angle of about 15 degrees making them very uncomfortable for sleeping.
Seat TypeBusiness Class
no
8/10

Finnair customer review

(Italy)

Milan-Helsinki-Changi return. Service very good everything on time and efficient. Meals adequate. Cabin crew polite and attentive. Value for money.
Seat TypeEconomy Class
no
1/10

Finnair customer review

(Belgium)

Helsinki-Toronto with a rather old single aisle 757 which are designed for holiday destinations. Because they are designed for that the seating arrangement is totally inadequate for real transatlantic long haul flights especially during the night. During the 8 hr trip my legs hurt and my back ached.
Seat TypeEconomy Class
no
8/10

Finnair customer review

(United Kingdom)

LHR-HEL-BKK return. LHR-HEL was quick and easy plane half empty outbound and we had a BA plane on the return which was fine. HEL-BKK was excellent modern planes with good service. Only gripe was the lighting from Bangkok we flew out at night and they wouldn't dim the lights which was frustrating. Other airlines I've flown on the route with always make the cabin feel cosy. IFE was good not great but enough to keep you busy.
Seat TypeEconomy Class
no
8/10

Finnair customer review

(Belgium)

BRU-HEL-Tokyo NRT. Check-in was pleasant and quick. Cabin attendants are friendly and professional. All of my 4 flights were smooth and legroom was good in the last row of their large aircraft. Helsinki airport is perfect for connecting flights it's small practical and you can't go wrong. It may look a little grey and unfashionable but one should appreciate the easy transfer.
Seat TypeEconomy Class
no
8/10

Finnair customer review

(United States)

JFK-Beijing return with stopovers. Food was good for myself and my kids my wife did not like it. Service in general was good except for one incident going to China. As we were nearing Helsinki people in other windows seats opened their windows letting in the sun. We called the cabin crew to kindly request the other passengers to close the windows he refused saying that we have to open our windows for the landing anyway. Open window shades was announced 30 mins later. The only blight to an otherwise excellent round trip.
Seat TypeEconomy Class
no
7/10

Finnair customer review

(Belgium)

BRU-HEL-TLL return. Flights on time except for the TLL-HEL leg which was delayed due to a medical problem. Embraer and Aerospatiale planes quite comfortable. Free drinks and snack offered which is always a bonus.
Seat TypeEconomy Class
no
5/10

Finnair customer review

(France)

CDG to RVN via HEL. Flights on time crew pleasant and efficient but food was not good. All we got was a sandwich for a 3 hr flight. Instead I got the feeling tI was on a low cost airline I was expecting more.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Finnair customer review

(Australia)

Singapore to HEL and on to Copenhagen. IFE entertainment tired and barely working. Service was below par. Food was of a poor standard but flight was on time and ground staff friendly.
Seat TypeEconomy Class
Value For Money 12345
no