Finnair

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 903 reviews
5/10
4 star Skytrax Rating
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2/10

Finnair customer review

(Finland)

LHR-HEL. Plane new A321. Flight on time. Complimentary soft drinks and sandwich. I have got on Finnair European flights very tasty sandwiches and salads but last flights always same awful chicken sandwich. Its very dry and without any taste. You can buy similar in Finland in some cheap small shops or food machines in hospitals. Finnair should be shame. No more free newspapers. Cabin crew was excellent like always. Very friendly and all the time smiling. Nowadays I can recommend Finnair only because so nice flight attendants.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Finnair customer review

(United Kingdom)

Could hardly disagree more with the other 27 Aug reviewer. I flew the same day - possibly on the same plane - and found it intolerable. I'm 197cm but can get adequately comfortable in most short-haul economy but not this the hard plastic strip concealing the seat hinges cut into my shins while the rigid seat back was pressed hard against my knees. Bad enough as a static sensation until the oversized baboon in front can't sit still and slams his seat into me every other minute. I seldom refuse food while travelling but the 'tandoori turkey' (the clue is in the title) sandwich was dry and inedible. With no wine on offer to improve it and no space to unfold the table for a cup of coffee a solitary glass of water had to do for sustenance on a three-hour flight. The crew were pleasant enough. I'll be flying this route again but next time I'll make sure my BA ticket gets me on a BA plane.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
5/10

Finnair customer review

(Thailand)

BKK-HEL-BKK A330 business class flat-bed seats. Three problems with the 10-hour outward flight. When you have to get up around 06.00 for an 09.00 departure the obvious first meal should be breakfast or at the very least brunch. Not so on AY where a full lunch is inexplicably served before 10.00. It then serves a second reduced lunch prior to landing. If the poor lounge served some breakfast foods then perhaps I might understand. But the uncomfortable Louis Tavern has no breakfast food at all! For a long daytime flight a good breakfast is surely a must. Secondly the touch-screen AV selection is poor with almost the worst selection of mostly old movies I have experienced in recent years. Thirdly and least pleasantly the cabin smelt faintly of a toilet throughout most of the flight. I will not take this flight again until meals are more in tune with the time of departure. On the return sector meals were also rather unsatisfactory. Dessert and cheese for dinner each amounted to no more than a couple of mouthfuls. The breakfast scrambled eggs were bland and the croissants served cold. On both flights I found the rather narrow flat bed seats surprisingly uncomfortable. Switching off the AV system a full 25 minutes prior to landing was extremely annoying and seems inexplicable. The rather officious unsmiling purser pointed out this is company policy!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Finnair customer review

(United Kingdom)

London Heathrow - Helsinki. Very friendly on time and comfortable flights both ways. Finnair's latest economy cabin revamp showed on the Airbus A320s with nice colours of grey and blue and new recaro seats. Actual seat comfort and legroom was average however. Cabin was clean and in very good condition. Crew were as friendly as can be with smiles and helpfulness all the way. A complimentary sandwich was served on the flight with free hot and cold drinks a turkey tandoori sandwich which was very nice then a salad tomato and cheese roll on the way back which was less appetising. Chocolates were offered on descent which was a lovely and very tasty surprise. Bang on time friendly flight deck announcements and aircraft cameras which showed views from the nose gear on take off and landing. Various programmes were shown without audio on the hanging TVs. Decent price all in all top job Finnair.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Finnair customer review

(Australia)

Tel Aviv to London via Helsinki. Flight from Tel Aviv departed at 1.20am and arrived in Helsinki at 6am but they kept the lights on for the entire 4.5 hour flight. Bizarre and absolutely ridiculous. There were only 8 or 9 blankets on board and I think I got the only pillow by asking about them during boarding. The food on this leg was nice and the staff okay. From Helsinki to London the staff were friendly and active but the food was very plain. A tiny bun with cheese. Economy passengers have to pay 3 euros for a newspaper which is daylight robbery. Transferring in Helsinki was easy.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
1/10

Finnair customer review

(Austria)

MUC-PEK and Shanghai (PVG) - VIE. Flight to PEK was ok new Airbus A330 with average seat comfort poor food. Check-in in Shanghai was complicated by ground staff. We were a family of 4 and had 4 pieces with only 65 kg of luggage. However we had to re-pack that it was a small but long box with sharp items which are not allowed for carry-on luggage. In the end we could re-pack with help (and money) of luggage packers at the airport which took us nearly 1 hour. In addition to this unfriendly treatment during check-in the flight from PVG to Helsinki was also very unpleasant. The aircraft was an old A340-300 with old IFE and very small screens. The worst was the food: 1st course: meat balls with noodles - consistency was terrible taste horrible. Before landing in Helsinki a "Lasagne" was served which was also not edible. Most people just returned the food - as we did! The worst food we have ever had! In the end you get similar prices with much better airlines!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Finnair customer review

(United Kingdom)

BKK-HEL. Despite booking my ticket about 12 hours before departure the journey was remarkably good value. The lounge Finnair uses at Bangkok is very poor a limited selection of bad food and uncomfortable chairs. However after this the experience was far better. The plane departed promptly and we therefore arrived early in Helsinki. Seat was looking a bit tired but I didn't find it uncomfortable. TV controls lights etc. all seemed to work fine and I found the entertainment selection very good. Food was edible though not outstanding. That said there was certainly a lot of it. However what really stood out for me though was the cabin crew. I found them cheerful helpful and attentive far more so than on the equivalent British Airways flight I had taken the week before. For that reason in particular I'd fly them again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Finnair customer review

(India)

AY22 - Delhi to Cantaa (Helsinki) - July 24. AY21 - Vantaa to Delhi - August 11. Not happy with our experience. On both legs of the trip we were given seats at the extreme rear of the plane right next to the washrooms. Non vegetarian food was unavailable when the food trolley reached us both for the onward and return journey and the staff seemed very nonchalant about it. Our request for extra bread/extra salad was also not entertained. This was while we saw some other passengers walking with full extra meals from the pantry! The flight was delayed by two hours on the return trip!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Finnair customer review

(United Kingdom)

HEL-CKG in business class. The VOD system had too be reset half-a-dozen times before it worked (3 hours). Unfortunately the same system controls the power to the seat so for 1/3 of the flight (3 hours) I could not alter my seat position. When it eventually started working I discovered the seat was one of the old angled designs which was dreadfully uncomfortable to sleep on. The movie selection on the VOD system when it eventually worked was pretty poor - most of the movies were years old "classics" and I'd seen them all before. There was no power at the seat for my laptop for the entire flight. The food was mediocre - they seem to fous on quantity over quality there was little choice (a choice of three rice dishes) the food arrived still in its foil. The worst thing about this trip was the worst seat I have ever tried to sleep on (even worse than the concrete Lufthansa J-class seats) combined with poorly timed flights (departs afternoon lands 11pm UK time / 7am China time). When combined it seemed to conspire at maximising jet lag and tiredness.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Finnair customer review

(Australia)

Helsinki-Hong Kong. Husband and wife traveling together. Despite request made at time of booking for window/aisle initial seating was 20 rows apart changed to middle row aisle/inside seats. Check-in 4 hours before flight. No preference for OneWorld members. Advised preference was for transferring Pax from other European flights flight was full nothing could be done. Subsequent flight was most uncomfortable ever experienced. Economy exceedingly tight reclining chair in front took up all space. Extremely difficult to get out of seat. Video screen minuscule earphones next to useless AV choice pathetic "food" and service abysmal. A great sense of relief at end of flight. Never again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no