Finnair

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 903 reviews
5/10
4 star Skytrax Rating
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8/10

Finnair customer review

(Finland)

A business trip HEL-CPH-HEL. Nothing to complain about easy check-in (for both directions) bus transfer in Helsinki to the plane coffee and juice served both ways sandwiches for sale (bought one found it tasty) very friendly crew both ways fresh plane (and I like the Marimekko paper cups and serviettes etc.) flights on time or even a bit before the schedule. Oh the IFE consists on hanging TV's playing the Montreal version of Candid Camera.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Finnair customer review

(Germany)

I have become a big Fan of Finnair. DUS-BKK in J for 1250 Euros is an extremely good price and they offer those for almost all their Asia-Flights. The new Seat (Full Flat) is amazing. We had the old Seat on the Way back. Good enough and AY are losing those Seat mostly in 2014. Food ist good - I like the signature Soup. It's a nice touch. Crew - as on every Euro-Airlines. So and So. But mostly friendly older Ladies. Overall for the Prices offered the best Choice in Oneworld. I found the IFE to be better than I read here. Although its surely not a System like Qatar's or Emirates. Big Plus: The Stress-Free Airport. Small nice connecting in Helsinki is bliss. I will most definitely fly with Finnair again just booked a very cheap Flight to NRT.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Finnair customer review

(Finland)

I flew from Hong Kong to Helsinki via Finnair. I was shocked by the seat layout of this plane I really had to wonder was this Finnair? The seats were the most uncomfortable smallest ones I have sat in ever and I have travelled quite a bit. The inflight entertainment units were basically mid 90s gameboys! Ryanair etc had more leg room and general comfort. Perhaps for a short flight such extremely uncomfortable seating arrangements would be ok but for a 10 hour flight it was a joke. Finnair rides on this image of Nordic excellence its time to re evaluate.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Finnair customer review

(Finland)

Helsinki to Madrid in Business Class in October 2013. They exceptionally used a larger A330 aircraft on this four hour flight it was a special training flight for their new Spanish crews. The crew training made the service a bit slow but on the hand the passengers got some extra attention overall the crew was attentive and friendly. No meal choices the served dinner was rather tasty but the portions could had been larger the drink selection was good. The seat comfort was ok this aircraft still had the older angled lie-flat Business seats.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Finnair customer review

(Australia)

We flew Singapore - Helsinki and checked in online and reserved our seats in Row 32 only to be given Row 66 and there was no changing as the aircraft was full. No apology given. There was no legroom and when the person in the seat in front reclined their seat there was no room to move at all. The seats were uncomfortable and hard. The staff forgot to put the brake on the food trolley and it rolled down the aisle. The food was overheated dry and tasteless. No refills were offered for drinks. Half the video screens on the plane didn't work. Would never fly Finnair again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Finnair customer review

(United Kingdom)

Flew business class from London to Helsinki then on to Singapore return from Hong Kong to Helskini. You get what you pay for. Finnair are operating OH-LYF and OH-LYG Airbus A340s on these routes which are 16 year old Air France aircraft. Cabins had not been refurbished in November 13 just refreshed. Despite the dated and worn feel of the cabin comfort was actually pretty good and I was able to sleep on both long haul legs on the angled lie flat bed. Power at seat is for French or American adapters and did not work on either leg. IFE is basic unbranded and offers a small selection of on demand video music etc delivered via a low resolution screen. Headphone socket is standard aircraft twin jack you can bring your own headphones if you wish. Food was very good and cabin crew were excellent on the outbound and good on the return. On the return the aircraft lighting wasn't behaving itself and the automatic safety briefing wouldn't work these aircraft are showing their age! The main problem was this trip was living with the uncertainty of if the flights would be cancelled due to Finnair staff strikes. Also on the short haul first trip out a catering strike meant only cheese sandwiches were available! To be fair to Finnair they keep you up to date. Overall given the price this is a competitive and value for money way to get to Asia in comfort. Helsinki airport is brilliant for transfers which only involve a 100 yard walk from one gate to the next. If Finnair updated their tired planes on the routes and sorted out their Unions this could be excellent.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Finnair customer review

(Germany)

Flights Hamburg to Helsinki and to Bangkok in Business. Flight Hamburg to Helsinki (AY 2854) poor Catering in Business due to a strike of caterers. Unacceptable waiting time in the airport bus at the aircraft. Boxes of cheese sandwiches were be delivered while the passengers were stuck in the bus in front of the airplane. Bad co- ordination. Apparently no contact between check-in counter and cockpit. Flight 089 from Helsinki to Bangkok smooth and with normal business service. In Bangkok surprisingly Vouchers for the Immigration Fast Tracks. Finnair Germany told me before there were no Vouchers for Fast Track. That's why I paid a VIP Service at Bangkok Arrivals. In vain. Finnair in Europe obviously don't know that they offer Immigration Fast Track permissions to their passengers. Not very professional. But: Flight itself was smooth professionally handled and enjoyable. I would fly them again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Finnair customer review

(United Kingdom)

The flight was on time and it got us there safely. Helsinki to Hong Kong. However we were travelling with an infant of 13 months who we had to pay almost 50 euros extra for. That was fine as all airlines charge for infants even sitting on our laps but while other airlines would automatically give us the baby friendly seats (i.e. the first row of the cabin) Finnair wanted to charge us extra for it (remember we have already paid for our baby). I called the UK office a few days before our flight to check if our seats would be automatically allocated due to us travelling with an infant. I was told by a friendly staff that I had to wait unless I pay. I then checked two days before our flight I discovered that we were allocated to the centre of the centre row in the middle of the cabin! Since we were flying an Airbus A320 we would have fellow passengers on either side of us. So I had to call again to explain it would not be very convenient for us and for other passengers. It took another day before our seats were rearranged to the side of the aircraft. So I would say don't go with Finnair if you intended to travel long haul with a baby. Unless you want to paid twice for the baby. Overall we found the seat less comfortable than other airlines on a similar route and the food portion was on the small side. When we return we are going to paid the extra (120 Euros for the two of us) for the baby friendly seat because we can't face another 10 hours cramped in two seats. We are not looking forward to our return flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Finnair customer review

(United Kingdom)

London to Hong Kong via Helsinki. The short flight to Helsinki was fine being only 3 hours however the second leg from Helsinki to Hong Kong was not so good. We got there safely with our luggage but the seat was cramped and uncomfortable. The arm rests do not go up fully. I did not eat as it was a night flight so have no comment on that. The flight was on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Finnair customer review

(Finland)

HEL-JFK-HEL in October. A333 OH-LTT on both flights. Flights on time boarding efficient. Spacious cabin leg room surprisingly alright (especially if there was no IFE box under the seat in front of you). Online check-in so-so: had to try 4 times to get one of our party of 3 checked-in with the other two there were no problems. Got to choose our seats from what seats were still available which was fine. We also had quite a lot of trouble with their online services before the flight. Cabin crew very nice on first flight on second flight a bit brusque except one male FA who was working at the rear of the galley and proved to be both courteous and funny. Finnish accent quite heavy in all the PA announcements made in English. On return flight the First Officer gave a humorous "welcome to Helsinki" by describing - very accurately - the currently lousy weather conditions. Pre- ordered gluten-free meals had to be personally asked for onboard but once delivered were tasty. Although the gluten-free breakfast with Finnair is an insult: a banana and one dry rice cake wrapped in plastic. The regular economy meals seem to come with a choice of two (a vegetarian pasta or chicken etc.) but on second flight there was no choice left when the meal service reached the rear rows of the cabin. Wine beer and sodas are served free of charge spirits you have to pay for in economy. IFE perhaps a bit limited with choice compared to other airlines but we found it sufficient enough. Bonus points for Finnair for their exciting "Front camera" view as a part of their IFE service especially if it's available during take off. Before landing on JFK FA's announced that when returning to Finland make sure you have enough time for the long lines to security check. Well at bag drop at JFK the Finnair desk doesn't open until some 2 hours before boarding time. A bit mixed messages perhaps? All in all Finnair does it's job: takes you safely there and back with decent food and some entertainment. Don't expect anything spectacular I'd say Finnair is a pretty decent airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes