Finnair

Not Verified | A short leg on Finnair's Embraer after LOT's business class. The experience made me sad: visibly dirty plane, (obviously) the same seating as in couch, food like from school cafeteria. The flight attendant was friendly.

✅ Trip Verified | Booked extra bag, but upon checking they did not find it. The person at checking counter was rude, she was literally saying "I see no added bag, now pay or leave yours behind". Even though my mother had been showing her the booking confirmation with clear text extra baggage with it. My senior mother, that time frustrated and tired, lacking the language capacity to explain herself, decided to just leave the luggage behind. Contacted customer service afterward, they wrote "As it was not associated with the flights, it seems it has caused the airport to not be able to see it upon checking the reservation." How could a bag even be "not associated with the flight"? I even booked it together with the flight. They offered a refund for the purchase fee of the extra bag, but just tell us to "contact the airport" for the 20kg bag that we were forced to leave behind.

✅ Trip Verified | I upgraded my flight to business class and that simple action created so much trouble. I no longer could check-in in advance. So I had to arrive to the airport earlier, even though I didn't have a bag to check in. When I got to the check in, they said they can't find my booking, they only see the economy but they see that has been cancelled but they don't see the business one. Ten minutes of angry conversation with the person at check in and at the end I had to go to Finnair's website, queue in the chat feature, while everybody is waiting behind, and the person in the chat did something and suddenly my reservation popped up and they could check me in. So much drama and hassle and waste of everyone's time just because their system broke down from a simple business class upgrade. And then the meal in business class. Since I had marked 'vegetarian', I got few slices of raw tofu on a salad leaf (breakfast meal). Raw tofu slices! Just plain old unseasoned, but oh so vegetarian tofu. Like, who eats raw tofu and for breakfast. Anyway, I've been flying Finnair a long long time, and if I'd write about every bad experience I'd be contributing a lot here. The service has deteriorated catastrophically. In recent years I refer to Finnair as 'premium priced for no apparent reason' or 'low cost airline with premium pricing'. I see others have started to refer to it in similar ways too. Very sad.

✅ Trip Verified | A flag carrier that serves one portion of food from Helsinki to New York, on a more than 8-hour flight...with only water and blueberry juice and coffee. Breakfast? Whatever you buy if you like cheese. Because that's the breakfast option, that is not included in your ticket. Flight crew numbers have been reduced, so restrooms will sure become pretty interesting after the fifth hour. Even crew itself feels it (8-hr flight, you have a chance to talk with them). But talking about the crew, they are trying their best, no issues with the professionalism, Finnair decision-makers on the other hand turned the airline into the first flag carrier low-cost airline, for non-low-cost prices. Avoid it (on long-distance, definitely).

✅ Trip Verified | Perfect flying experience after horrible years of budget airlines. Loved the plane from Helsinki to London, nice staff and made whole day less stressful. Will definitely fly again. Also no problem with connecting flight, easy transfer in Helsinki.

✅ Trip Verified | Finnair is pretty much Ryanair but with twice the cost. Hand luggage? Pay for it. Coffee tea? Pay for it. Hang luggage then has to be stored in the seat in front of you. In an already overcrowded small propeller plane. Won’t recommend this airline.

✅ Trip Verified | Not worth the money. Food options and quality is pretty bad, cabin service lacks big time. Kids had nothing worthwhile to eat and flight attendants were of little help. On Dallas - Helsinki leg, some weird sweet stuff was served for breakfast, dinner options were bad. On Helsinki-Delhi leg, there was no breakfast served at all except a sweet bun. Better to avoid Finnair if you are going to India from US.

✅ Trip Verified | I flew with them last Saturday, they claim they changed their baggage policy so it is faster to board: I was over 1 hour to check in baggage. It was ridiculously slow, no other stand of any other airline was that slow. When it was finally my turn I put my big bag in the scale: 19kg, the limit is 23, ok good. The lady took my bag away and then she forced me to weigh my hand luggage: it was just over the 8KG that they now have as policy. They made me pay 60€ extra.

Not Verified | We flew 13 hours with Finnair from Helsinki to Singapore on 13th June 2023. The service on this flight was equal to a budget airline. Served meal after take off and basically no service for 8 hours apart from a man who occasionally walked up the aisles with water. Very disappointed with this airline and would not recommend them or fly with them again

✅ Trip Verified | My flight was really so amazing from Stockholm Arlanda to Doha. The crew of that flight are very friendly and very kind. They really did an excellent job; the food was also very delicious! Thank you for preparing the food! I hope to see them again on my next Finnair flight!