Finnair

Not Verified | Bangkok to London via Helsinki. I'm disappointed with the airline that didn't give a time frame long enough to change our flight due to travel restrictions from Covid-19. The airline waves the fee to change the flight only till November 30 2020. Our flight was in March 2020. Many airlines offered more time flexibility until the end of 2021. We didn't have a choice so I have to pay €100 extra for the fee.

✅ Trip Verified | Dubai to Helsinki. Good service although very minimum because of corona. I really appreciate that airline cares about their staff and thus there was only sandwich and water offered so that the crew will be protected more efficiently. Overall 7 hours flew quickly. Very calm flight and although left a bit late (because of me and some other customers) the plane arrived 15 minutes prior.

Not Verified | I booked a flight from London to Hong Kong. Unfortunately, the flight got canceled 2 days prior to my departure. This is the first time for me to fly with Finnair, however, I have lost confidence in booking another flight with Finnair. I have also phoned the airline for almost 3 hours now and no one picked up. I am very disappointed with my experience.

✅ Trip Verified | My flight from Helsinki to Moscow on 26 Feb was planned for 17:35, and first was delayed for 15 minutes due to a ground workers strike, then it was delayed for 2 hours, and eventually I had to wait for the flight until 2 am, with around 2 hours spent in the waiting line to the customer desk. The customer desk printed a new boarding pass and provided the passengers with a 17 EUR voucher, while a salad in the nearest cafe at the airport costs 18.50 EUR, so the voucher looked more like an insult. Also, manager at the customer desk assured me that my luggage will be loaded on my flight and is flying with me, which turned out to be a lie: there was no luggage loaded on the plane at all, and every passenger had to wait in another line upon arrival to fill a bunch of papers at the customs. We had to wait two more days until the luggage arrived. Any compensation for the flight delay and failed luggage delivery was denied as Finnair state the EC Regulation 261/2004, where a strike is a force majeure situation. They don't wish to compensate anything.

✅ Trip Verified | London to Tel Aviv via Helsinki. After paying for the ticket, a week later I realised that I don't really want to fly. I called Finnair, and at first they told me about a week to 10 days. I decided to wait, after a week with no refund I call again this time they said a week to 10 business day, a week later they said because the corona outbreak it may take 20 business days. I'm still waiting for the refund.

Not Verified | Oslo to Bangkok via Helsinki. The plane from Oslo was on time, Airbus A320, i had seat 1F, and that is not a nice seat, cause its not much space for your legs. We were served a dinner on the 1h 10 min flight, looked not nice but tasted good. We arrived in Helsinki on time. We have traveled over Helsinki Vantaa airport a few times, and always they let us of in one end of the terminal, and departure in the other. This time i think i walked 25 minutes to the gate. I had plenty of time, so i searched for the Finnair lounge, no signs, but i saw it on a map, in their app, go to gate 50, then you are close. The plane to Bangkok was a few minutes late only, we waited for some pax and their luggage. The A350 is a very nice aircraft, everything looks like new. We got a welcome drink before takeoff. I had to ask for a refill, cause i was thirsty. We got a menu, both for food and drinks. It was just fish options, if not fish, a dish with oystersauce. I tried their fish starter, and had choices of cheese only. I am not sure if it is Finnairs policy because the crew do not go around and ask if we customers want refill, a bit irritating to push the service button. Same happened for breakfast, a small glass of juice, period. They had wifi onboard, but did not try to use it. Nobody seemed to clean the toilets, and they did not look nice, before arrival. Actually I am a bit disappointed about Finnair, its a big difference up to the best airlines.

✅ Trip Verified | London to Los Angeles via Helsinki. Seatback power units on Finnair flights have never functioned and I travel with them 2-4 times per year. I posed this question to their customer relations department and their solution was to just get up and find a seat with electricity (have done this in the past and found none). The A350 is a new aeroplane for them so why this maintenance failure on every aircraft I am flown in?

✅ Trip Verified | Stockholm to Nagoya via Helsinki. Finnair has delayed all four bags, and have not notified us once about the current status. Neither the airline staff in Japan has any information as the airline doesn’t give them any information at all. I am redirected from various customer supports to a telephone nr that costs 3.5 EUR/min, and they charge even if you arw in a queue. I held my position in the queue until I was notified that they were going to debit me 400kr, and still was not able to speak to an operator. It has now been 24 hours and Finnair has not notified us about anything.

✅ Trip Verified | Helsinki to Seoul. I was warmly welcomed onboard. The aircraft looked modern and light. My experience of the staff was that they were very professional and friendly.Food, especially starters, looked almost like a piece of art and taste was great. I had not much wine this time but having three alternatives both red and white is exceptional. Overall, very pleasant experience!

✅ Trip Verified | I booked a premium economy ticket with Japan Airlines from Paris to Sydney. My flight leaving Paris (which was with Finnair) was delayed. It was a small plane and they had to reload the luggage as it didn't balance. There was only an hour between connecting flights so I missed my connecting flight from Helsinki to Tokyo with Japan Airlines. Upon arriving in Helsinki I was met by someone from Finnair who said they were putting me on a Finnair flight. I asked them what class I was being put in as my ticket was premium economy and I knew Finnair didn't offer premium economy. They told me it was economy and that there was nothing they could do. I queried this with several people before I boarded the plane which didn't seem to go down well with anybody. I was told I was holding the plane up, to get on the plane and to contact customer service when I landed. I did get on the plane and endured 9 hours of a cramped seat, an arm rest that barely fit one arm, never mind two arms and a seat with zero lumbar support. It has to be one of the worst economy seats I have ever sat in. To offer such a poor economy product in this day and age is unacceptable. I complained to Japan Airlines when I got back and they said as the flight was with Finnair I had to take it up with them. I then complained to Finnair and they have basically told me there is nothing they can do. I should be grateful they put me on a flight. They have shown no concern that I wasted money on paying for premium economy seat. Happy to take my money but not so happy to refund or compensate when things go wrong. The fact we were delayed in the first place is their fault as they did not load the plane correctly. So not only do they have a poor product but their ground staff and customer service don't have a great attitude either. I would avoid this airline if you can. I will not be flying with them again.