✅ Trip Verified
| Today I had possibly the worst experience in my life when I was going to fly back home from Helsinki to Prague with Finnair. I was not allowed to board a plane and come back home. The reason is that I’m on the 31st week of my pregnancy and I need to have some certificate from doctor that I can fly. I came from Prague to Helsinki with the same airline one week ago. Obviously, in my situation being pregnant and due to the current pandemics, I’ve checked all the requirements and documents prior departure. I even wrote an e-mail to Finnair asking what needs to be provided for my flight. And I had not a single problem to come to Helsinki. Therefore, I didn’t expect any problems to come back home. But I was wrong. All this happened because of incompetent behavior of Finnair staff today at Helsinki airport. For 3 hours, I was desperately trying to find a solution and possibility to catch my flight, and return back home to Prague I had all required documents and pregnancy passport, which allows me to travel, but this was not enough. Three employees of Finnair required some kind of pregnancy certificate from the doctor (even after very long discussion, they were not able to explain me what should be written in this document), and without this certificate they are not able to allow me on the plane. I was not able to catch my flight, now I have to buy new ticket, pay for a new COVID test and stay in Helsinki for one more week on my own cost. Second issue is that today none was able to help me to rebook my flight directly at the airport. Ladies left, and another member of Finnair team was trying to manage my new booking. After I have received a link for a new payment via email for my new ticket, but payments on the Finnair side does not work. Furthermore, I was not able to pay online for my extra luggage, system is just not working. Finnair website is not operating properly. No one is picking up the phone at the customer service link.