Finnair

✅ Trip Verified | Customer service level was poor, would not even expect this in economy class let alone business class. Very cold and unwelcoming cabin crew and not a personalised service. Unfriendly. Avoid this airline if you want to enjoy your flight with friendly cabin crew.

✅ Trip Verified | First leg from Stockholm to Helsinki was fine, short flight, on schedule. Platinum section in the Finnair lounge in Helsinki staffed by friendly enthusiastic team, good selection of drinks and al la carte dining. Boarded flight to Bangkok on time, unfortunately the IFE screen was faulty, moved to another seat without a problem. Food was the worst that I have had on a long haul business class trip, greasy and unappealing. The new seat design is one of the most uncomfortable that I have ever sat in...made the 12 hour flight very long! Crew visible in the cabin frequently, always friendly and helpful. Dreading the return with those terrible seats, made a note to eat at the airport before I board.

✅ Trip Verified | On time departure from HK just before a thunderstorm. Local Chinese crew, very friendly and polite, maybe except a somewhat grumpy male FA.. Two starters were once again served together with the main course. Tasted good. The dessert was rather boring. Early arrival to Helsinki. Then a short flight to Stockholm. Once again a lovely purser who served the usual sandwich with a big smile.

✅ Trip Verified | Horrible experience with Finnair. Flying from Singapore to London. After checking-in and going through the boarding gates, I received an email that said that I had been rebooked on British Airways (direct flight). My happiness was short-lived as the transfer counter shared that the flight did not exist. The email was erroneously sent with no explanation. We were wrongly sent to the transfer counter and we queued in vain. There was confusion and a lack of staff to assist and guide. Another staff tried to send us back to the boarding gate, moving us around like sheep with no explanation. Eventually, the flight to Helsinki retimed by 11 hours. We had to go back home, only to check in again in the wee morning. We arrived to find a long queue as they did not have enough staff to check in. We only boarded another 2 hours later. Upon reaching Helsinki, the staff shared that they had no idea about my connecting flight from Helsinki to London. They were making things up as they went. Eventually they rebooked us on an afternoon flight to London the next day. Our family had to spend the night in Helsinki instead of the original 2 hour layover. We essentially lost 2 days of our vacation in London. No words can fully express my disappointment in the airline's planning and staff. It was my dream to bring my elderly parents to London for their retirement trip but this experience thoroughly ruined the start of it. Please think twice before flying with Finnair.

✅ Trip Verified | This airline is in total chaos. Nightmare. Flying from Singapore to Bruxelles. Flight to Helsinki retimed by 11 hours. I received an email that said that I had been rebooked on British Airways flight. Rush to the transfer counter just to find out that the flight did not exist. Went back home to check in again the morning after to find a queue of hours because they do not have enough staff to check in. And they have no idea about my onward flight from Helsinki- just say to get to Helsinki and they will figure it out. I will likely need to spend the night in Helsinki for what was supposed to be a 2-hour connection. Worse airline experience ever

✅ Trip Verified | In April 2021 my family and I had to return to Thailand from Denmark. Our then 6 year old daughter was afraid of flying. So we had written confirmation we could sit together on the airplane. When entering the plane, both our daughters were placed alone, next to a stranger. We asked the air host to seat us together (it was a small plane, 2 seats each side, first leg of the trip to Helsinki). She refused, daughter crying. Luckily two passengers stepped in and let our daughter sit together. We got the names of these passengers and afterwards complained to Finnair. First they refuse to admit this ever happened. Then we asked them to contact the witness, they never did. We showed our written correspondence with Finnair from before the flight - they ignored it. Later we found out that we should be sitting together - then they offered us 50 USD discount on future tickets.

✅ Trip Verified | I would like to thank Finnair staff, especially Kristina Nefedova for being very helpful and patient. I missed my connecting flight in Helsinki, and she professionally handled all the things.

✅ Trip Verified | What a great trip. Crew was outstanding, very attentive and seemed to be genuinely happy to have us aboard. The new style seats work great! Sleep was some of the best I have had on long hauls. Food was excellent. As we flew out of LAX I was surprised the food seemed to be authentic Finnish and not from the kitchens in Los Angeles. We had a very tight connection in HEL going on to OSO and had no trouble getting through the airport on onward to Oslo. Cost of flight was very competitive. We will certainty fly them again and next time we will stay a few days in HEL to see the city!

✅ Trip Verified | Rather nice flight even though it is longer now because of closure of Russian airspace. Food was good but the presentation could be somewhat better. Don’t like the post-covid “one-tray-service “ The crew was attentive and friendly.

✅ Trip Verified | We flew to London from Hong Kong via Helsinki with Finnair in Dec 2022. Upon our return (same route), Finnair checked in one of our carry on baggage and when we retrieved the baggage in Hong Kong, the handle was broken and we have been unable to use the bag since. We immediately filed a damage baggage report (the day after we landed) and Finnair decided to not do anything about it until I recently messaged their customer service team on why there was no update on our report. Finnair has denied responsibility in: 1. Accepting that they broke our luggage 2. Acknowledging that they made us wait over 6 months to get a response. That too, only because we started to contact their customer service!! Finnair are now saying we are out of time to make a claim for damaged baggage. This is incredibly shocking customer service for an airline that has factually broken our luggage and now refusing to take any responsibility for it. My advice is to avoid Finn Air at all costs necessary, particularly if you value your luggage and the money you spend on buying luggage. If I could give 0 stars, I absolutely would.