Fiji Airways

Booked a flight from Malololailai to Taveuni via Nadi for part of my honeymoon trip. We checked online the day before to ensure everything was on time and got confirmation that we were good to go. On the day of we headed over to Malololailai only to be told that Air Pacific / Pacific Sun are no longer flying from there. We then proceeded to get a boat and taxi to Nadi but still missed our connection flight from Nadi to Taveuni. Air Pacific told us that they notified us but they did not. We were stuck in Nadi until the next day for the next Taveuni flight. Air Pacific didn't even offer to put us in a hotel for the night. I'm speechless about the whole event. All I can say is if you have a choice choose another airline. Its not worth risking your vacation.

SYD-NAN return B744 Service. Overall an excellent experience. Crew gracious and attentive yet unobtrusive and kept drinks refreshed. The seats are showing their age but I find the old wide and padded cradle seats quite comfortable especially for short haul international flights. AV is poor - not AVOD and screens are so small. Meals were of an economy class standard but served with business class service. For the price - would do it again.

BNE-NAN-BNE Business Class. Flight departing BNE comfortable enough but dated Business Class seats and older plane. Food was excellent and customer service good outward and return. Good IFE with a portable movie player. It seems when things go well they go well but when things go wrong it seems disastrous!

We were a group of 7 flying Business class from NAN-HKG. Upon check in shocked to be told that the flight was cancelled. No one called us beforehand. Total chaos at the airport and apparently there were other flights to MEL and SYD from a day before that were also cancelled due to technical reasons. Total incompetence prevailed and just 1 staff serving a huge line of pax at the service desk. Absolutely no consideration or preference for premium fare pax. Not for all the money would I ever fly this airline again or recommend it to anyone.

SYD-NAN in economy and NAN-LAX in business class. Air Pacific economy is rudimentary and that's putting it politely. There is an extra inch of legroom over most other airlines' economy classes but that's where the superiority ends. One major bugbear was the time it took to collect the trays after dinner - a full two hours after putting them in front of us. Dinner itself was less-than-ordinary pasta made with mystery-meat. Wines were the cheapest bulk-buy available. IFE was a tiny screen with a serious colour-balance and contrast problem but it worked in the front economy cabin unlike the seats down the back. The staff were pleasant and polite but I got the impression they felt intimidated by the passengers. Air Pacific economy is pretty awful. Air Pacific business class is a throwback to the early 1990's but it's much better than their economy. The cabin is in the nose of the 747. Seats recline to about 150 degrees. Food quite good - delicious fried-rice snack on departure from Nadi and a huge breakfast before arrival at Los Angeles. Breakfast was substantially larger and tastier than the offering in Qantas business a couple of weeks later. The FA who looked after Biz on our flight was charming and professional. We arrived on time at LAX and unfortunately we parked at a remote gate so disembarking before the economy passengers was of no benefit. I was happy with Air Pacific biz and for the bargain-basement fare we paid it was great value for money. Economy was not great though which markedly effects my overall score.