fastjet

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 34 reviews
4/10
No Skytrax Rating
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10/10

"Very happy customers!"

(United States)

Trip Verified | Perfect experience. After having read the reviews on Fastjet, I was very nervous despite friends reinsurance that the airline had improved dramatically in recent years. Well everything was perfect. The ticket was very reasonably priced. Check-in online and baggage drop off were easy. The flight left on time and arrived 15 minutes early. The air hostess was charming. The snacks (though not fancy) were good and our chairs were comfortable. The baggage was on the carousel by the time we arrived. Very happy customers!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHarare to Johannesburg
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"pleasant flying experience"

(Zimbabwe)

Not Verified | The stage was all set for what would be a beautiful day to fly. Clear blue skies, not a cloud in the sky, and not much headwind. As I arrived at the domestic terminal of Harare Airport, I can clearly see the need for renovation of some essential equipment and facilities and it just so happens that the Government has embarked on mega-renovation and expansion projects at the Airport. Concentrating more on the flight itself, the pre-check-in speed and procedure carried out by the Fastjet crew is swift and takes no more than 20mins regardless of numbers as they seem to have a strict booking policy and tend not to overbook a plane, so the number of passengers can just about be projected consistently. What may frustrate the odd business traveler who may be in a rush to get to their destination is the mere fact the wait before the plane actually departs is rather long. Im not sure if this is due to the fact that the plane will be going through extensive preflight checks or that passengers have to wait for an aircraft to be flown in from the Fastjet base in South Africa. In closing the pilots command the plane and flight with extreme professionalism and on this particular flight of mine from Harare to Victoria Falls, they did make up for the lost time in the skies and one would hardly notice it as, the flight was smooth, no turbulence and the inflight crew members looked after passengers very well, even managed to squeeze in a snack meal in the short 45mins flight between Harare and Victoria falls. The landing was once again smooth and disembarking of the was plane quick and luggage was received well. All in all a pleasant flying experience with Fastjet.
AircraftA319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHarare to Victoria Falls
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Terrible experience"

(Zimbabwe)

Trip Verified | I recently flew on fastjet from Johannesburg to Harare. The flight was delayed by almost an hour due to technical issues on the aircraft. They made us wait for almost one hour in the bus while they fixed the aircraft. I did not feel safe at all while flying and I was extremely disappointed. While up in the air the aircraft was making a really strange squeaky noise which was very unsettling considering that the aircraft had some sort of technical issues. Terrible experience overall, would not recommend at all.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJohannesburg to Harare
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"definitely an affordable price"

(United States)

Not Verified | It’s nothing too special but it was definitely an affordable price. The inflight food and beverage was comprised of a juice box and bottled water. The customer service is ok. There was in issue with the website where it continually declined my card but it actually charged my card every time I attempted— meaning with four attempts there were $750 in false charges. Fortunately the customer service could be reached by WhatsApp and they were able to refund me for the imaginary flight bookings.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJohannesburg to Victoria Falls
Date FlownMay 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"They refuse a refund"

(United States)

Not Verified | Fastjet cancelled our flights. They refuse a refund and refuse further communication. At first said they would refund taxes, now we cannot get a single response from them after multiple emails. This airline sold us a product, they cancelled.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHarare to Victoria Falls
Date FlownJune 2020
Value For Money 12345
no
1/10

"Do not fly this airline"

(United States)

Trip Verified | Johannesburg to Harare. Do not fly this airline. I flew Qatar Dallas to Harare, Zimbabwe via Johannesburg - US to SA was without incident. Instead of picking South African Airways for the final leg to Zimbabwe I chose Fastjet to support my home airline. Big mistake. My bags were checked through to Harare but while in SA I picked up a few things requiring checking in an extra bag. I paid online to save a few bucks only to get to the counter to be told that I needed to pay an extra R500 because one of the bags I had already checked was not paid for and that they did not code-share with Qatar Airways. It’s madness and wanting to find ways to scam customers, then they started threatening that they would pull one checked bag if I did not pay extra. The bag was already checked all the way through! I will use SAA instead.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJohannesburg to Harare
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Don't fly this airline"

(Germany)

Trip Verified | I was supposed to fly from Johannesburg to Victoria Falls. Two weeks before flying I received a message that all flights have been cancelled. Until now I am waiting for a refund, which I never received yet. Don't fly this airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJohannesburg to Victoria Falls
Date FlownJanuary 2019
Value For Money 12345
no
1/10

"airline had ceased flying"

(Australia)

Not Verified | Dar es salaam to Mbeya. I bought my ticket in October 2018 on the Fastjet website. I turned up to fly in February 2019 from Dar to Mbrya to be told by airport staff that the airline had ceased flying. Right up until the day if departure its website still showed the flight as on time. They never even bothered sending me an email telling me they weren’t flying any more! Then I sent seven emails and made five phone calls to their office asking for a refund, phone was never answered, emails never replied to. I went to their office this morning and demanded a refund – they now say they will give me my money back in 21 working days time. I will wait to see if it happens. Be warned – do not fly with this airline!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDar es salaam to Mbeya
Date FlownFebruary 2019
Ground Service 12345
Value For Money 12345
no
1/10

"I needed to pay double price"

(Taiwan)

Trip Verified | Victoria Falls to Harare. I brought my ticket receipt to the counter at the airport to check in, the staff told me they couldn't find my flight so asked me to go to the travel agent 200m away from the counter. The travel agent told me Fastjet didn't get the money from my credit card so they just cancelled my flight without telling me, and I have the confirmation email shows they got the money and gave me the ticket PDF file. Another customer came in too and his flight was cancelled too because Fastjet didn't get money too. I needed to pay double price again get on board. The travel agent attitude is pretty bad, she said: Lady I am helping you, I am not fastjet." Then I emailed them to ask refund they never response.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVictoria Falls to Harare
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"FAs were professional"

(Vietnam)

Trip Verified | Went from South-Western Highlands town of Mbeya to the capital Dar es Salaam on 8 August 2018. Easy to buy ticket online, prices fluctuate a lot. Generous hand-luggage (2 pieces) – surprise for an Low Cost Carrier. Two days prior departure they change policy and now open up for everybody holding a ticket to check in 1 full baggage free and to be given snacks/drinks for everybody on board. Thus, you don’t at all get the feeling of an LCC. Homepage and check-in without problems, smooth and generous. The Embraer 190 was very nice, new, narrow body aircraft. Aircraft loaded with approx. 75% of seats. Without requesting I was given a “pay-seat”, no. 12A – a spacious emergency seat. Good announcements from captain. This was a midweek morning on a National Holiday (nane-nane). However, I was scared of any delays or cancellations as the reviews I could find were few, old, and mainly negative or even very negative talking about customers let down in remote areas. As I had international connections in Dar and the transfer time was 7 hours, I eventually accepted the risk of delay as a minor delay would still work. I kept fingers crossed to avoid any cancellation. Location of Mbeya airport is confusing as there are two airports which both claim the IATA code MBI. In reality they use the remote airport of Songwe, 21 km from town. Nice airport in its simplicity and modesty. They have a smooth shuttle service from town to airport. FAs were professional providing soft and hot drinks plus a snack. Inscribed luggage delivered within 5 Minutes. Flight took off 10 Min. before scheduled and landed 30 Minutes earlier than ETA. Can’t fault this airline. Admitted I might have been lucky as approx. 5% of the Mbeya departures says “status unknown”. The reputation that they tend to merge departures could not be verified.
AircraftE190
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMbeya to Dar es Salaam
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
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