EVA Air

Excellent service all round. Spotless planes excellent service smiling crew could not do enough to assist. Entertainment options were adequate and food was good.

Heathrow to Brisbane return a delight. My wife and I were treated very well on all flights. The food was excellent and nothing too much trouble. Our enforced stopover at the Monarch in Taipei was also a delight. Just one quibble perhaps it would be possible to improve the announcements from the pilot as these were practically impossible to understand due to poor English.

London to Bangkok. Both flights on time good service lovely staff good entertainment lots of food and better quality than expected. Legroom/comfort good for economy. Excellent value for money. A much more pleasant 11 hour flight than we were anticipating!

London to Bangkok with three young children. Good inflight entertainment very advantageous especially with children. Seat legroom respectable for economy class and EVA are good value for money. The plane was full but service and cabin crew were very good and a thoroughly enjoyable flight. Additional snacks and soft drinks available whenever we wanted them.

I have travelled EVA many times usually Premium Economy occasionally in Business and in general seats are comfy food is decent and staff is very pleasant. My complaint is about the website which is one of the worst I have ever encountered and far and away the worst airline website I have ever used. Maybe the Chinese language site works better? The English site is horrible. It took me hours to figure out and book flights. Then I couldn't select seats so I called the 800 number and was told that aisle seats were requested for me. Today 3 days before flight I got an e-mail inviting me to select seats on the website. Trying to log in using confirmation # and name (exactly as on ticket) and they couldn't find my name. Logging in with frequent flyer number and password and the system is down please try later. Please EVA upgrade the website!

London to Bangkok return. Quality of food improved from last year. Excellent meals in both directions and a very good selection of wines and champagne. Good selection of films. I don't mind the angled seats.

TPE-HKG in economy then Macao-TPE with upgrade to business. Only one option for lunch on the TPE-HKG route - an awful fish dish truly inedible. I don't eat fish and the flight attendant found a tasty Hindu meal for me to eat. The lesson is to not count on them for food in economy and order a Hindu meal. Flight from Macao to TPE fine. Macao business class lounge seems stuck in the 80s but that isn't EVA's fault. You can fly into Hong Kong and out of Macao on EVA or vice versa which is very convenient. I believe EVA is the only airline where this is possible.

YYZ-TPE-BKK Premium Laurel. I used to be a regular on EVA but the service started deteriorating over the past two years and I switched to Star Alliance carriers. As well EVA has lost its cost advantage. The seats in Premium Laurel are probably the worst available. All of the negative comments posted are valid. There really is no reason for such an uncomfortable seat. Air Canada uses the same aircraft for its long haul flights and is able to offer full flat beds and maintain the same passenger capacity. EVA caters to Chinese clientele so its menus are typically slanted to Taiwan preferences. That being said the western food options have deteriorated in the past two years with blandness high fat content and overcooking being signatures of EVA's caterers. The cabin crew are decent and planes are clean. A major disappointment is the YYZ lounge. Yes it is close to the gate but it is basically a separate holding area with limited food and beverage options. It's worse than the local domestic Air Canada Star Alliance lounge. EVA does not have a customer service email for inquiries and the only way to access customer service is to call a ticketing office. The Toronto office was unhelpful. There is no ticket office open on the weekends and after 6pm. The other big issue with EVA is that of language skills. I do not speak Mandarin and most of EVA's ticket agents cabin crew and desk agents have very limited English skills. I still am fond of EVA but when an airline starts cutting corners my loyalty reduces. EVA is no longer special and it offers business class service that is at the same level as North American carriers not its Asian competitors.

Amsterdam to Bangkok and back on B777-300 : out on a night flight and return on day flight. Even though the seats do not recline to a flat position for sleeping we got a good sleep. You get a large pillow plus duvet. Food and drinks fantastic. Wide choice of menu made even larger if you pre order on line before your flight. On board service is very good with good attention to your personal needs. In flight entertainment with a good choice of movies and music and high quality head sets.

LHR-BKK return a lot cheaper than other non-stop flights. Flights on time new aircraft and reasonably comfortable trip. Service efficient if lacking slightly in a human touch however staff courteous and helpful. Food was a bit bland but I don't expect much more from air travel. The real negative is their strange ticket amendment policy - you cannot change the outbound date but you can change the inbound date but only after you've flown the outbound! Not sure why this is so given that they charge to change dates (which I expect from a cheap ticket) and EVA didn't seem to know either when I called them. Anyway in short it was a comfortable flight and good value for money.