EVA Air

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 641 reviews
8/10
5 star Skytrax Rating
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8/10

EVA Air customer review

(United States)

New York to Taipei seat 7A. I found everything overall was great cabin crew were nice and paid attention to my every need. Entertainment options are varied with TV Shows movies games and music. Food was great. Though many people have problems with the seat when trying to sleep I found that sleeping in the Relaxed position offered by the automated seat controls is just as good as the Sleeping option offered. My one big problem was the headsets for some reason so matter what I do after using them for a few movies my ears start to hurt.
Seat TypeBusiness Class
Value For Money 12345
yes
6/10

EVA Air customer review

(Indonesia)

Fight attendants helpful and friendly good seat and food unfortunately I found this flight had poor entertainment options. Magazines were not in English. Movies shown on large monitors overhead with few music stations.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

EVA Air customer review

(United Kingdom)

LHR-BKK B777-300ER 3x3x3 seat format. Row 62 HJK seats. All H seats limited under seat and legroom due to inflight entertainment kit. Flew to Bangkok return good value for a direct flight to Bangkok. Economy seats comfortable and good width with adequate recline. Inflight English entertainment with lots of choice. Food excellent and drinks frequent. Flight staff attentive. Only things of minor irritation was an inability to control air flow and they insisted on lowering window blinds even though it was a day return trip to London.
Seat TypeEconomy Class
Value For Money 12345
yes
na

EVA Air customer review

(United States)

LAX-Indonesia return. Trapped in an uncomfortable poorly equipped smelly plane for 18 hr journey each way. Flight attendants were inattentive and rude food was inedible seats were uncomfortable and media selections were extremely poor. I've now learnt that schedule and price alone should not have been the driving factors in my decision to try EVA.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

EVA Air customer review

(United Kingdom)

LHR-BKK return. Easy check-in no problem with seating and had the seats requested. Staff very attentive onboard - they brought drinks round every 30mins. Food was good with a variety of drinks offered including alcohol. On BKK-LHR two full meals served. Inflight entertainment covered a range of options while not as comprehensive as Emirates ICE system there was a good choice of viewing.
Seat TypePremium Economy
Value For Money 12345
yes
10/10

EVA Air customer review

(United Kingdom)

I bought 2 adult tickets from Manila to San Francisco. Employees helped me by looking for the cheapest fare they were professional yet friendly. Ground crew were very good. At Taiwan airport I was surprised to see all the improvements they've made.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

EVA Air customer review

(United Kingdom)

Check in and Fast Track were both very efficient as were the cabin crews on both legs. Minor gripes are the 'Complimentary Toiletries' whose content appeared designed for young children rather than Business Class passengers and a very mediocre lounge at Bangkok. Main Meal on the return leg was rather bland but for the overall price paid was more than acceptable.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

EVA Air customer review

(United Kingdom)

LHR-BKK-LHR. Service good in Premium Laurel class but unfortunately the seats are only reclining and not lie-flat. I found them less than comfortable and sleep did not come easy. Food was good but butter quite frozen rather than refrigerated. Check-in at LHR fast and efficient. Check-in via fast track at BKK was even quicker. Lounges on both sites were clean and comfortable.
Seat TypeBusiness Class
Value For Money 12345
yes
6/10

EVA Air customer review

(United Kingdom)

EVA economy LRH-BKK-LHR (B777-300). Reserved my seats online as I like to fly aisle seats called 3 days before to confirm it was all ok. On check-in no problem but as about to enter security was paged back to check in when I arrived I was told there was a problem and I would have to move seats. I told them I was not happy and they decided to upgrade me to Premium Economy but a window seat. I was not that impressed by what you get extra and did not find the seats comfy at all. Cabin crew on way out very poor. On return got the seat I had booked and cabin crew were a lot better. AVOD could be better with more recent movies to select from. Plane full both ways booked this as wanted to fly direct this time maybe I will go back to connection flights in the future.
Seat TypePremium Economy
Value For Money 12345
no
9/10

EVA Air customer review

(India)

Taipei to Bangkok. They mentioned on their website that one has to show the credit card with which their ticket was bought and was worried about that as I had used a friends credit card and didn't carry it with me. But at Taipei check in none of those happened. The check in staff was friendly and he had even waived off my excess weight beyond the 20kg limit. Also they could through check in my entire luggages till Calcutta which was my final destionation. The flight took about 4hours wasn't eventful. Food was alright. IFE a good collection of movies/tv shows. Flight attendants looked great in their green uniforms they were attentive and helfpul.
Seat TypeEconomy Class
Value For Money 12345
yes