EVA Air

SEA-TPE Y class upper deck of a 747 then TPE-MNL Y class lower deck and vice-versa coming back. Seats on the trip from Seattle were a little stiff but offered an IFE for each person. Seating from Taipei much more comfortable even though the plane had a seemingly older cabin. Food was quite good if a bit gelatinous. IFE system was there for the long-distance flight; however the shorter hop did not have seatback IFEs. IFE itself was good. On the upper deck the IFE box sits underneath the B and E seats. It wasn't a bother for me as I'm only 5'5 but for extra tall people you'll have to fit your feet around it. The only real detriment I see for the airline is it's quality of English that's spoken by FAs. However minor qualms as face-to-face talking is very easy. All in all a very good choice for people looking to get to Asia without having to look at pricier alternatives.

Our party of 6 booked Premium Economy Singapore - Vancouver 1 July and back Seattle - Singapore 20 July both via Taipei. No issues with the flight out on 1 July to Vancouver. Return leg Seattle - Taipei in Premium Economy but we were put in Economy Taipei - Singapore. We paid for and our eticket itinerary clearly stated Premium Economy all the way. Thus we felt short changed when we discovered we were to be in Economy on the Taipei - Singapore leg. In fact we changed our original date from 19 to 20 Jul as we were told by the agent that there was no Premium Economy configuration on the earlier date. We had no problems when we flew the same itinerary in 2011 but this incident has certainly left us with a bad impression of how EVA Air treats its customers. No advance notice and no apologies whatsoever. Its a pity as we have enjoyed travelling with EVA Air but we will have to look to other airlines when we make our annual trip to Seattle/Vancouver in 2013.

I regularly fly London Heathrow to Bangkok and have always used British Airways until this latest trip due to a ridiculous and inexplicable rise in fares at BA. Staff are extremely professional whilst being friendly and are helpful if required. My ratings are not higher because of a few small areas that could be improved such as difficulty hearing intercom announcements Chinese subtitles on movies (though excellent selection available) a little bit more alcohol availability. Finally I know it shouldn't matter but the stewardesses smile which makes flying more pleasant for me! BA really need to lift their game as I find no reason to accept their higher prices now.

Wonderful cabin crew. Very kind when I got on in a bit of a mess having run halfway across Taipei airport to catch the Brisbane connection due to a late arrival. Am fussy about my food but ate enough of what was provided not to feel hungry. AA lounge in Heathrow very disappointing - they do not cater for passengers of late flights shutting at 9 pm. Qantas at Brisbane by contract was wonderful as was Evergreen at Taipei. Seats were comfortable for sleeping even though not flat bed. Would definitely fly them again although the 5 hour stopover at Taiwan was a bit too long! LHR to BNE via Bangkok and Taiwan.

LHR-BKK. Overall excellent. On time. Good service in the aircraft and on the ground. Changed the date of my return flight without problem. Good lounge at both BKK and LHR. Excellent price for the experience. No negative points to report.

We used Eva Elite Class 2 weeks ago from LHR-BKK for our honeymoon to Thailand and they were fantastic. My husband has a bad nut allergy and they couldn't have been more helpful with meals to suit. Service was well presented. On our return we experienced an unexpected area of bad turbulence and with me being a terrible flyer got a little upset the stewardess calmed me down and kept a close eye on me. After an hour the captain came and introduced himself explaining the reason for the 'bumpy air'. A lovely touch for a nervous flyer.

LHR-TPE-LHR. Very comfortable wide seats - best I've encountered in economy class. Flights both ways were on schedule. Crew were friendly and helpful. Food offered was good quality and there was plenty of it. Soft drinks were readily available as was wine and beer with the meals. Overall very impressed with EVA and will use them again.

LHR- BKK return. I didn't care much for the in flight catering but there was nothing else I would criticise. I'm using the airline again later this year but I may take some sandwiches! Terminal 3 at Heathrow is still in need of some improvement.

LHR-BKK-LHR. I've used Eva for approx 10 years the inflight service has always been ok. The IFE System is ok nothing compared to Etihad or Singapore. The reclining seats in Elite are very good. The food though was the worst I've ever had on a flight. I had seat 23C on both trips. There was water orange and apple juice available throughout the flight with sandwiches and nuts brought around the once. Midway on the flight I strolled to the back of the plane to have a stretch. For the price I would always recommend Elite Class.

Last month I flew AMS-BKK-AMS on EVA. On my way to BKK the cabin crew appeared to be very tired. They were not friendly and even rude to a fellow passenger. I bought Elite-class tickets but in my experience I did not get Elite-class service. My flight BKK-AMS was better. The cabin staff were not as tired but not friendly either. They don't make real contact with the passengers on board and just ask the most essential questions like pork or chicken. Don't know if this is a lack of not speaking well-enough English or they are just not interested. For me EVA-air is not a 4 star airline.