EVA Air

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 641 reviews
8/10
5 star Skytrax Rating
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7/10

EVA Air customer review

(France)

CDG-TPE. Check in a breeze used Air France lounge in T1 - no decent Asian carrier should subject their passengers to such a low standard. Seat was the slanted kind of hard business class seats that get very uncomfortable after 4 hours. Could hardly get any sleep and there is nowhere to put things nor any privacy from your neighbor. The amenities were great. All their toilets are big and good for changing. The food is generous portion and tasted good. The cabin crew took the time to introduce the special Taiwanese delicacies to foreign passengers. The flight however is extremely long - a gruesome 13 hours. Would only recommend for service but would be a good product when they upgrade business class seats.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

EVA Air customer review

(United Kingdom)

LHR-BKKK - we recently travelled with Eva Air and decided to pay the additional USD 595 per person x 4 (one way) to upgrade to Premium Economy. The additional cost was certainly not worth the money - very little extra legroom and poor inflight cabin service. Our journey home was in economy and the cabin staff were extremely helpful and friendly and having the last row of seats we had more than sufficient leg room. Our advise would be 'don't pay the extra for little or no extra comfort'.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

EVA Air customer review

(United Kingdom)

London to Bangkok and return. Good new plane all female stewardesses. Food was very bland and basic in comparison to other regional airlines good legroom clean toilets. Drinks are available upon request.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

EVA Air customer review

(United Kingdom)

We travelled LHR to BKK Premium Laurel class. Check in was marred by a miserable non smiling member of staff. However from then on all was as we hoped for. Express lane through security to the AA lounge which we found to be spacious and quiet. The food was limited but otherwise fine. Boarding was quick and efficient. The seats on the aircraft are not fully lie flat but we found that we could make a reasonably comfortable bed with the cushions provided. Service and food was first rate cabin crew was attentive but not intrusive. It felt great to be addressed by our name. Apart from the obvious return leg we will fly EVA again and will be happy to recommend.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

EVA Air customer review

(Australia)

We flew from LHR to BNE on 29th August. The plane was a new 777 with plenty of leg room; the service throughout was of a high standard and all connections on time. I would have no hesitation in recommending this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

EVA Air customer review

(Japan)

Toronto-Taipei-Fukuoka. Low cost airline with exceptional service. Their prices have gone up recently but if you manage to get a cheap flight with them the value for the money can't be beat. Excellent service excellent food good in-flight entertainment and timely departures. Not a very well known airline but highly recommended.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

EVA Air customer review

(United Kingdom)

London to Bangkok. Good seat legroom and width for economy. Modern 777 - 300ER airplane. Good selection of movies. The food (second meal served) was not as good this trip as others previously but although unappealing (omelette and a microwave sausage) still edible. Staff polite and friendly. Service on time with no delays. Overall good value for money and has the benefit of being a direct flight between London and Bangkok.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

EVA Air customer review

(Canada)

We went to Singapore from Vancouver in July (2012). We travelled with our 4 year old daughter. The staff were nice and the customer service excellent. The inflight entertainment was good and kept our toddler happy. The food was also good. Our Vancouver to Taipei flight was with a 747 so the seats were a little narrow and less roomy but I think that's to be expected with older 747s. The Taipei to Singapore journey was in a 777 so the seats were much more roomy. I'd recommend flying with EVA and we will definitely fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

EVA Air customer review

(Australia)

Attentive staff in all areas from check in to flight attendants. This was replicated in Brisbane Taipei Bangkok and Heathrow. Both ways. However immigration cards were not given to us prior to arriving at Heathrow even though I did ask for them. I was told by attendant that we didn't need them! No point of having Express passage through immigration if you have not got that card filled out and have to go to one side and fill it out.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

EVA Air customer review

(United States)

CGK-TPE-LAX. FAs proactively greeted passengers during boarding and attentively offered assistance with baggage. During the meal service FAs were friendly and courteous. Coffee and tea were offered thrice during and after each meal. Drinks were offered every hour or so. The meals were great in terms of quantity and quality. However the IFE system could use some improvements in terms of its selections. The magazine is also mainly in Mandarin. Also no hot towels service. Overall I am very impressed with EVA.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes