EVA Air

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 641 reviews
8/10
5 star Skytrax Rating
Filter Reviews by :
Show
9/10

EVA Air customer review

(Australia)

BNE-CDG and return. Great service on both legs staff were efficient and friendly. I'm 6 ft 3 and considered the seats to be very comfortable for economy class. All flights on time overall great experience won't hesitate to fly EVA again in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

EVA Air customer review

(Singapore)

Very surprised full meal was served for a short flight between Hong Kong to Taipei. Ordered low sodium meal and it was really good with steamed fish and vegetables. Service is attentive and pleasant with smiles. Very impressive highly recommend. One of the excellent airlines in the world.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

EVA Air customer review

(United Kingdom)

LHR-BKK on 777ER. Easy check in asked for an exit seat as I'm tall I was after the extra leg room. No problems with them. Service from cabin crew was fantastic very polite helpful and thorough. Seats were spacious and comfortable. The food service during the flight was excellent. Overall a very professional affordable airline that I will certainly be using again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

EVA Air customer review

(Thailand)

LHR-BKK on 777ER. Check in swift and polite boarding easy. Seat amenities included slippers a warm fluffy blanket and firm pillow. I found the seat and leg room very comfortable and managed to sleep 7 hrs. I was sleeping during the main meal services but the night time snacks and sandwiches were good. Arrived on time and the crew were professional and polite and very helpful and kept washrooms well maintained. I liked the fact that in flight announcements were kept to a minimum. I will be making EVA air my carrier of choice for the future - very impressed!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

EVA Air customer review

(Hong Kong)

First time taking this airline from Shanghai to Taipei. Was pleasantly surprised by the service and food quality.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

EVA Air customer review

(United Kingdom)

Have made 5x LHR-BKK return flights this year all in Premium Laurel. Flight service cabin food and IFE was always good with nothing to complain about though the food on the BKK-LHR section is notable superior to the LHR-BKK sector. Ticket prices give good value for money compared to other carriers on the same route. But I have one complaint - the WiFi in the EVA lounge at Bangkok airport doesn't work. It doesn't work at all! On the 5 occasions I've transited I either couldn't get my laptop to "connect" properly to the EVA router or if I did then the Web access was so slow as to be unusable. This isn't satisfactory state of affairs for any international airline. All business-class Pax want in an airline lounge is tea/coffee/soft drinks/snacks and reliable WiFi. The WiFi doesn't have to be 2Mbit super-fast or anything like that. Just ordinary speed and reliable. Me flying again to LHR next week but am pre-paying to get access to the nearby CIP lounge (which does have very superior speedy web access).
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

EVA Air customer review

(United Kingdom)

Flew economy London-Bangkok. On the positive side flight left on time and arrived 15 minutes early. The seats are decent for economy and the IFE has a reasonable choice. The disappointing thing was the poor service attitude of the crew who were mostly cold and stand-offish. The meal quality was fairly average for economy airline food but it would be nice to see a menu or be told how the food is prepared instead of just being asked "do you want chicken or pork". Also they are very mean with drinks i was given half a small plastic glass of wine with dinner. There was no cold drinks offered between the 2 meals the crew seemed to just disappear for long periods.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

EVA Air customer review

(United Kingdom)

Flew Elite (premium economy) LHR-BKK-LHR in April returning May. Done this trip a few times and always happy with Eva's Elite cabin. Comfortable seat decent food and service great IFE choices. Some slight wear-and-tear evident - In-seat USB didn't work on either journey (for charging or I assume screen use) outbound the leg rest button didn't work and it had to be manually extended.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

EVA Air customer review

(Thailand)

First time with EVA. BKK-LHR. The BKK check-in was professional and the boarding quick and organised. Immediately after take off drinks were served from a tray with a bag of snacks. Drinks were a little warm and had no ice. Lunch was then served and trays cleared quickly. The food was poor and the selections unimaginative and pork was fatty. During the flight sandwiches and snacks were served which were tasty. The final meal was served just before landing and was not great. Seats were very comfortable and leg room generous. The blankets were small and made from quite a hard material. The crew were very pleasant efficient and professional. Toilets were well stocked and immaculately maintained throughout the flight. The PTV had good sound and screens but the movie selection could be improved. Overall very impressed with EVA and would book with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

EVA Air customer review

(Taiwan)

The food and service was outstanding staff delightful and polite. I think EVA's service is their strong point. Their weak point would be their seats which could double as a chiropractic device from the Middle Ages. As a 6" tall man in the seated position the seat was perfect. However putting the seat into sleep mode brought the dreaded "night slips" where one has the sensation of sliding down the seat. To compensate for this rather unpleasant sensation the cradle position of the seat is much more comfortable. The toilets were spotless. Taipei to Toronto the staff were exceptional.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes