EVA Air

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 514 reviews
8/10
5 star Skytrax Rating
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9/10

EVA Air customer review

(United Kingdom)

LHR-BKK-LHR. Service good in Premium Laurel class but unfortunately the seats are only reclining and not lie-flat. I found them less than comfortable and sleep did not come easy. Food was good but butter quite frozen rather than refrigerated. Check-in at LHR fast and efficient. Check-in via fast track at BKK was even quicker. Lounges on both sites were clean and comfortable.
Cabin FlownBusiness Class
Value For Money 12345
yes
6/10

EVA Air customer review

(United Kingdom)

EVA economy LRH-BKK-LHR (B777-300). Reserved my seats online as I like to fly aisle seats called 3 days before to confirm it was all ok. On check-in no problem but as about to enter security was paged back to check in when I arrived I was told there was a problem and I would have to move seats. I told them I was not happy and they decided to upgrade me to Premium Economy but a window seat. I was not that impressed by what you get extra and did not find the seats comfy at all. Cabin crew on way out very poor. On return got the seat I had booked and cabin crew were a lot better. AVOD could be better with more recent movies to select from. Plane full both ways booked this as wanted to fly direct this time maybe I will go back to connection flights in the future.
Cabin FlownPremium Economy
Value For Money 12345
no
9/10

EVA Air customer review

(India)

Taipei to Bangkok. They mentioned on their website that one has to show the credit card with which their ticket was bought and was worried about that as I had used a friends credit card and didn't carry it with me. But at Taipei check in none of those happened. The check in staff was friendly and he had even waived off my excess weight beyond the 20kg limit. Also they could through check in my entire luggages till Calcutta which was my final destionation. The flight took about 4hours wasn't eventful. Food was alright. IFE a good collection of movies/tv shows. Flight attendants looked great in their green uniforms they were attentive and helfpul.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

EVA Air customer review

(Canada)

TPE-BKK. Inefficient boarding followed by an enjoyable flight. Flight attendants were attentive food was good and IFE was sufficient. I am 6'3 and found the seating rather cramped with uncomfortable seat cushions.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

EVA Air customer review

(United Kingdom)

LHR-BKK check in was easy and I had pre-booked my seat on line. Seats could be a bit bigger but I have never had any major issues. Food is ok and the service of a decent level. Wish they would be a bit more generous with alcohol but never been any issues when asked. Flight arrived about 30 mins early.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

EVA Air customer review

(United Kingdom)

Flew LHR-BKK return and found them to be a good airline at a reasonable price. Business Class cabin was very roomy and did not feel at all crowded. Planes very clean and modern. Seats while not fully flat (slight angle) were comfortable and I was able to grab 4-5 hrs sleep each way. Film choices while not amazing were ok and full AVOD. Cabin crew very professional and offered very attentive service. Bar and snack area set up during flight so you can help yourself to wine beer spirits and food during the flight. My seat on the return journey did not work quickly dealt with and were moved to other seats in the cabin. Would use them again on this route as the price is very good and the service was great just make them flat beds not angled flat beds.
Cabin FlownBusiness Class
Value For Money 12345
yes
4/10

EVA Air customer review

(United Kingdom)

LHR-BKK. They are reluctant to offer alcohol and only offer water orange juice or apple juice in small quantities. I asked for a can of cola - flight attendant opened a can poured less than half of it into a glass put the can on her trolley and walked off. Food portions are small. Forget about requesting a seat when you book. That counts for nothing because at the end of the day check-in staff do not care about a specific seat request. Furthermore on two occasions when I managed to get the seats I requested by getting to the airport early I was hassled onboard by staff who wanted me to give up my seating so other guys could sit together. Finally why so many American movies?
Cabin FlownPremium Economy
Value For Money 12345
no
9/10

EVA Air customer review

(United Kingdom)

LHR-BKK return in Business (Premium Laurel) Class. Full cabins on both outward and return journeys but good layout meant did not feel crowded. B777 aircraft in both cases seemed virtually brand new with comfortable seat albeit not quite managing flat-bed status. All meals of good quality served efficiently and with charm by young female crew coping well with some extensive turbulence. Check-in at both LHR and BKK was speedy and use of EVA's own lounge in BKK and the American Airlines lounge at LHR T3 made the journeys an enjoyable experience all round. Most importantly an excellent value product at £1500 for the part-flexible return ticket.
Cabin FlownBusiness Class
Value For Money 12345
yes
5/10

EVA Air customer review

(United Kingdom)

We (2 adults 2 kids) flew from LHR-BKK. The check in procedure was quick with no queues. My two complaints are the temperature on the outbound flight was absolutely freezing. No matter how hard I tried to snuggle up in the blanket I just couldn't get warm which made it quite an unpleasant flight. The second was the food. It was pretty awful. The staff were quite friendly but nothing like Singapore Airlines or Virgin. In flight entertainment was much better on the return flight. I think because we went out in May and back in June it was different. It made the return flight almost bearable. Check in in BKK was the slowest I've ever known. Quite a few of us were at the airport 4 hrs before but it didn't open until 3 hrs before and even then it was extremely slow. When checking in at LHR the desk was open well in advance of the 3 hrs. Overall EVA are ok and we flew with them as they were cheapest and my agent said they were better than Thai Airways. Maybe we'll give Thai a try next time to see for ourselves!
Cabin FlownEconomy Class
Value For Money 12345
no
7/10

EVA Air customer review

(United Kingdom)

LHR-BKK flights on time both ways. Food not the best I have had. Great IFE on B777-300 plane new and clean. Overall I would fly with EVA again.
Cabin FlownEconomy Class
Value For Money 12345
yes