EVA Air

✅ Trip Verified | Starting from the boarding experience in Vienna, where they put you in a confined place for 30-40 minutes, with no seating. Some of the cabin crew serving me were lacking the basic communication and service skills. Infotainment system, was working properly, but a lot of the selection is for Asian passengers. Headphones provided to me were of a low quality, before. To exit your seat to the toilet, you need to climb out.

✅ Trip Verified | All flights were cancelled at Terminal 1, NAIA due to technical problems. All passengers of Eva Air BR278 were waiting in line For about an hour and there was no one at the check in counter to explain what we do next, and only a piece of paper showing contact numbers were given to us to rebook. My first time to fly Eva Air because my husband had very good things to say about the airline. The flight was to depart to Taipei at 1850 and I have a connecting flight to LAX at 2355. There was no one at the Check in counter and the Office was closed at 5pm. Text Message to my Phone about flight cancellation was received at 4:31pm and paper with contact information was passed around at around 4:45pm.

✅ Trip Verified | My wife and I, we are really outraged by the way we have been treated by the EVA AIR – BR75 team. The flight times have been moved up to 5 times, due to technical issues. Finally it was the next day. In the meantime we received 2 food vouchers, which could be used at a limited number of shops. The route from the gate to the shops was a long walk and then back. We are an elderly couple and not very mobile. By the time we got to a snack shop, there was already a queue of 50 people. Reason: many of those kind of shops were closed due to renovations. So we had to walk even further. At the end of the day we had to go to another gate; we had to wait again, without further information. Finally, we followed the whole group of people to the immigration gate, we had to hand over our passports. It is therefore forbidden according to the Dutch government to hand over your passport. Only if there is legal approval for this. A copy of our passports was not accepted. If we refuse, they wouldn't help us any further. So we had to do this. After a 30 minute bus ride we arrived at a hotel. Waiting endlessly again. We got a very basic room, no hot water, no luggage. We got a meal, went to bed exhausted at 11 pm, got up at 3 am, because we had to take the bus to the airport at 4 am. Waiting again, no one from EVA AIR was there to explain anything. 500 passengers, in small groups, were searching for information or help. The flight was not listed. And only around 07:30, the staff arrived and boarding could begin. We had to wait a long time for our passports, because a pile of numbered passports had been dropped. We are regular customers of EVA AIR, but we don't recognize the service anymore. This was so bad and customer unfriendly. This brings down the reputation of the company way down. We have submitted a complaint but unfortunately, have not received any response.

✅ Trip Verified | On time departure and arrivals. Immaculate aircraft, warm attentive staff (ground and on board). Royal Laurel Class seating was very comfortable with excellent amenities. Great transit lounge service in TPE Airport. Catering was amazing and still preserving the first class experience serving individual courses one at a time and the pre flight expansive menu is awesome. EVA is always our #1 choice for travel.

✅ Trip Verified | Another outstanding flight with EVA Air. The boarding process well organized, Aircraft was immaculate and in excellent repair. Warm attentive staff, comfortable seat. Extensive menu for pre flight ordering and the lobster selection was perfect. Always my first airline of choice for travel.

✅ Trip Verified | Narrow seat. EVA Air has 10 seats per row in Economy class, even 9 seats per row in same aircraft of Thai Airways. Flight delayed and some baggage left at airport. So, passengers worry for their baggage. One of our baggage was damaged, one of our baggage arrived one day delay and three of our baggage arrived with 5 days delay.

✅ Trip Verified | Great cabin crew, awful Heathrow ground staff. On the outward journey from Bangkok to London, the cabin crew were wonderful: totally professional and really helpful, but the ground staff at London Heathrow were shockingly bad on my return. The check-in staff were impatient and rude from the outset, telling me "Move along the queue and stop wasting your time" when I began to enter my details in the Eva Air online check-in machines provided for that purpose. My passport was scrutinised and refused because of a small tear on a blank page at the back of my passport. The check-in manager ripped off the luggage tag from my bag when the decision had been made that I could not fly. This was unsmilingly delivered with no explanation, unnecessary and humiliating. This failure of Eva Air Heathrow ground staff will cost me approximately $1,200 to book a new flight. In spite of my very pleasant outward journey with Eva Air, I won't be travelling with this airline via London again. The London Heathrow staff made this a miserable experience for me.

✅ Trip Verified | Have flown EVA a number of times in both Business and Premium Economy on this route and have been more than happy. This return leg was in Economy as unable to upgrade, having tried to contact BKK ticketing office for 3 days. The flight layout was supposed to be 3-3-3. On entering the plane noted that it was 3-4-3. We were sitting in the middle and I was on the outside with my wife in one of the middle seat of the 4. First thing. Noted how tight leg room was given the seat layout I couldn’t put my right foot flat on the floor. This was my first time in a 10 across format and compared against Thai Airways 9. I wouldn’t have booked if I’d known was 10 and again time of booking was only showing 9. Crew were very efficient. Food was very poor both meals and not a patch on Singapore Airlines as a 5 star comparison. The temperature on board was too low. People were putting on coats and requesting second blankets and hot drinks. I would not fly Economy with them again. Would this experience stop me using them again in other cabins, maybe not. But it’s a tough ask in Economy on this plane specification for 12.5 hours. Whilst Thai Airways is not as polished in terms of staff it’s a better experience on a 12.5hr Economy flight.

Not Verified | We started off boarding the plane, the crew were very lovely and greeted us professionally. When we got to our seat there was a pillow and a blanket with headphones and cleaning wipes waiting for us. The blanket was very comfy and soft and so was the pillow. The seat was large and very nice for this 12 hour flight. We started cruising and went on the IFE screen, there was a lot of movie options and kid options, a few games, the flight map was excellent. The food options were very good. Chinese and a western option. Either Prawn and potato pie or Chicken thigh with black bean sauce. I chose the chicken thigh with Pineapple juice and Tea. I loved it, it was a good portion, had lots of flavour, it was a good sized meal. Very very tasty. Then I mostly slept. I got up and went to the bathroom, the crew were putting away the trolleys. They were very nice, this very kind crew came up to me and offered me some snacks. Of course I said yes. Then I slept more after that. Woke up and a few hours later breakfast was served. Prawn fried rice or eggs, I chose the fried rice. Again lots of flavour, it was another good portion and it was extremely tasty. I had tea and cranberry juice with it. Then we landed in Bangkok. Overall it was a magnificent flight! It was brilliant. Good food, good staff, great seats.

Not Verified | I am disabled and had first class care at both airports. However the flights were dreadful. On the outward flight to Bangkok we had paid extra, both ways for an aisle seat for me as I can't climb over due to my disabilities. We were 2 rows back from the exit row seats and just before take off I noticed they were free. I ask one of the crew politely if due to my disability we may move she said yes, but it will be £150 each and you have to pay in cash. I thought she was joking and then she repeated £300 cash. During the flight I went to use the toilet closest to us and again due to my disability found it difficult due to the size. When I came out I stood to stretch my legs and a fellow passenger told me that at the rear of the plane they had a disabled toilet. So next time I went to the rear and there it was. It was occupied so I waited a few minutes until a crew member came and said the normal toilet is free across the other side. She saw I had my walking stick and I said I will wait until this one is free. She said, it is not occupied but locked for staff use only. I asked if due to my disability I could use it and she just said no, crew only. I was amazed I have to say on both these issues plus the general attitude of all the crew on the outward flight. The food had also dropped in standards as well.