Eurowings

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 466 reviews
3/10
3 star Skytrax Rating
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1/10

"such a chaotic airline"

(Sweden)

I am a frequent flyer but I have never experienced such a chaotic airline. Flight was from Cologne to Stockholm. We were waiting at the gate for boarding, nothing was indicating that the flight would be delayed except for the missing aircraft in front of the window. Ten minutes after scheduled boarding time an airline employee showed up to inform us that the flight would be delayed for about two hours and that the gate had changed. Then the employee rushed away without answering questions or explaining the delay. The monitors at the airport did not indicate anything, the flight just disappeared from all screens. Other staff that we asked did not have any clue when or where the flight would depart. Two hours and two gate changes later we finally departed but our parking position in Stockholm was occupied because of the delay and we waited another 45 minutes on the tarmac at the destination until we were able to deplane. Never again.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCGN to ARN
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never fly this airline again"

(United States)

Verified Review | Dusseldorf to Moscow via Berlin. I just went through the worst logistical nightmare while checking in for my Eurowings flight from Düsseldorf to Moscow on Eurowings. (July 27, 2016). I live in USA and was visiting my husband in Germany and then flying to Russia to visit my mom for two weeks. I was 26 weeks pregnant and my doctor had no issues with me traveling. I did not cover my pregnant belly (huge mistake!!) and was asked for a 'Mother's Pass'. I explained to them that my doctor in Texas approved my travel and that we do not have special mother's passes. The lady at check in called her boss who came to talk to me and proceeded to explain that all pregnant women in Europe are supposed to have a mother's pass from their doctor. It's the law. I pulled up my online medical records and sonogram to prove how many weeks I was but it was not enough. He insisted on mother's pass. Of course I tried to argue with him and he told my husband that I was slow in the head and he preferred to talk to him instead! That comment annoyed even more. They denied me getting on the plane and sent me to a different section of the airport to rebook the flight. Turns out all flight were booked for the next three days and my ticket was non refundable. And my mom was already on her way to Moscow to meet me! (She lives 6 hours away from Moscow by train). I was devastated but refused to take no for an answer. It was 30 minutes before departure, and I thought what do I have to lose? So I put on a very loose cardigan that completely covers the belly and decided to go through the same check in just go to a different desk. The most important thing was not to run into the manager who called me stupid and not be noticed by the lady who checked me in originally. I was lucky and it worked this time! They did not ask me for mother's pass since I covered myself. I went through security, got on the last shuttle to the plane, and just as I was taking a deep sigh of relief an airport official walked in right before the shuttle left and asked me if I was the one pregnant. So I had to get off the shuttle and be interrogated again at the gate, this time by three people. After pleading with them and shedding a few tears, one of them asked about my due date. I told her November (three months away) and she laughed and said I was good to go! To make things worse they lost my baggage and it has been 4 days now and no bag yet. I will never fly this airline again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDUS to DME via TXL
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"delays seem to be normal"

(Spain)

I flew from Barcelona to Berlin for a weekend with Eurowings and the plane was 4.5 hours late. The return flight was 4 hours delayed. I don't know what is happening with this company but lately, from what I've read, such delays seem to be normal. We were kept informed by sms and email about the growing delay, but no food was given to us. Only a free drink onboard. Reason for the delays was that the plane arrived already delayed from previous flights. I've always travelled with low cost, but had never experienced such great waitting times. For a weekend trip to spend +10 hours in airports is really frustrating.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBCN to TXL
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"missed my connection"

(United Kingdom)

Eurowings flight from Newcastle to Düsseldorf. Was delayed 2 hours so I missed my connection with LH. The main problem I had was no information on the ground at NCL and ground staff very rude. I have to say the same about the cabin crew on this flight. Also stuck on the tarmac for 45 mins due to the fact that we missed our slot. At least LH helped me (they where excellent).
AircraftCRJ-900
Type Of TravellerBusiness
Seat TypePremium Economy
RouteNCL to DUS
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"crew were polite and attentive"

(United Kingdom)

Cheap ticket at only £229 including luggage one way so was not expecting much. Eurowings flight was on time and arrived early into Bangkok. Boarding was not made clear as only announcement in German and the flight had multiple nationalities on board from Europe and the UK. Aircraft was clean and crew were polite and attentive. For the price of the ticket this was as a bargain and met all my expectations. However in view of the cheap seat which means higher load factors the seat pitch is very tight and your backside will know you have done an 11 hour flight. Also as expected you will need to pay for any films which are on offer through the IFE.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCGN to BKK
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"poor service and communication"

(Netherlands)

Verified Review | Dubai to Koln-Bonn with Eurowings. Poor service and communication. 19 hrs delay at Dubai airport for no apparent reason? Not the delay was the worst problem but the lack of communication. Nobody is available for comment or help. Staff is nowhere to find at the airport.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDXB to CGN
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
6/10

"seat was typical Lufthansa"

(Switzerland)

I flew with a Eurowings flight from Milan to Stuttgart operated by A319. The seat was typical Lufthansa with an ok legroom for a 190cm man, the food was okay - they give you a sandwich a 0.2 litre bottle of water and a cranberry biscuit. The cabin crew wasn't the friendliest but still ok!
AircraftA319-100
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMXP to STR
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"service wasn't bad"

(Switzerland)

I booked a flight with Eurowings (my first time) from Stuttgart to Thessaloniki. I found out that the flight was being operated by a Germanwings Airbus 319-100 which was 16.4 years old. The interior was quite pleasant being a standard Lufthansa seat. I booked a Smart Ticket and for that you get a free meal (sandwich + 0.2 litre bottle of water) and a free other drink. The legroom was ok for a 190cm man (6.3 foot) and the service wasn't bad.
AircraftA319-100
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteSTR to SKG
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"fall below quite low expectations"

(Germany)

Tried to fly Hamburg to Colgone on June 6. The 7.00 flight was boarding at 10.00 when I arrived at departure area for flight at 10.25, while 9.00 flight was cancelled altogether. A few moments later, departure time delayed from 10.25 to 13.00. Rude male gate agent told people to move to ticket counter for changes. So went back to the office. Next try June 8. Outbound flight fortunately uneventful. Return boarding pass showed 14.45 boarding time for 15.45 flight (internet said an A330 was going to be used, explaining the early boarding time). Showed up at gate at 14.45 but no aircraft, no gate agent, no info on screens. Recognisably indifferent gate agent later re-issued boarding pass twice. Finally boarded an A319 at 16.00, found seat in extra-narrow back of cabin, and took off 40 minutes late. This operation seems to regularly fall below quite low expectations and should be avoided (which is easier said than done though as on some domestic routes the only other option is taking the train which does not work if you have an early appointment).
AircraftA319
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHAM to CGN
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"attendant not friendly or helpful"

(United Kingdom)

Verified Review | Dusseldorf to London Heathrow with Eurowings. My seat was booked twice. I took it first and for an undisclosed reason a flight attendant rudely asked me to leave the booked seat and go search myself for available one. I did not hear a single 'sorry' for the error the airline made. Flight attendant was not friendly or helpful at all.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDUS to LHR
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no