Eurowings

✅ Verified Review | Dusseldorf to Moscow via Berlin. I just went through the worst logistical nightmare while checking in for my Eurowings flight from Düsseldorf to Moscow on Eurowings. (July 27, 2016). I live in USA and was visiting my husband in Germany and then flying to Russia to visit my mom for two weeks. I was 26 weeks pregnant and my doctor had no issues with me traveling. I did not cover my pregnant belly (huge mistake!!) and was asked for a 'Mother's Pass'. I explained to them that my doctor in Texas approved my travel and that we do not have special mother's passes. The lady at check in called her boss who came to talk to me and proceeded to explain that all pregnant women in Europe are supposed to have a mother's pass from their doctor. It's the law. I pulled up my online medical records and sonogram to prove how many weeks I was but it was not enough. He insisted on mother's pass. Of course I tried to argue with him and he told my husband that I was slow in the head and he preferred to talk to him instead! That comment annoyed even more. They denied me getting on the plane and sent me to a different section of the airport to rebook the flight. Turns out all flight were booked for the next three days and my ticket was non refundable. And my mom was already on her way to Moscow to meet me! (She lives 6 hours away from Moscow by train). I was devastated but refused to take no for an answer. It was 30 minutes before departure, and I thought what do I have to lose? So I put on a very loose cardigan that completely covers the belly and decided to go through the same check in just go to a different desk. The most important thing was not to run into the manager who called me stupid and not be noticed by the lady who checked me in originally. I was lucky and it worked this time! They did not ask me for mother's pass since I covered myself. I went through security, got on the last shuttle to the plane, and just as I was taking a deep sigh of relief an airport official walked in right before the shuttle left and asked me if I was the one pregnant. So I had to get off the shuttle and be interrogated again at the gate, this time by three people. After pleading with them and shedding a few tears, one of them asked about my due date. I told her November (three months away) and she laughed and said I was good to go! To make things worse they lost my baggage and it has been 4 days now and no bag yet. I will never fly this airline again.

I flew from Barcelona to Berlin for a weekend with Eurowings and the plane was 4.5 hours late. The return flight was 4 hours delayed. I don't know what is happening with this company but lately, from what I've read, such delays seem to be normal. We were kept informed by sms and email about the growing delay, but no food was given to us. Only a free drink onboard. Reason for the delays was that the plane arrived already delayed from previous flights. I've always travelled with low cost, but had never experienced such great waitting times. For a weekend trip to spend +10 hours in airports is really frustrating.

Eurowings flight from Newcastle to Düsseldorf. Was delayed 2 hours so I missed my connection with LH. The main problem I had was no information on the ground at NCL and ground staff very rude. I have to say the same about the cabin crew on this flight. Also stuck on the tarmac for 45 mins due to the fact that we missed our slot. At least LH helped me (they where excellent).

Cheap ticket at only £229 including luggage one way so was not expecting much. Eurowings flight was on time and arrived early into Bangkok. Boarding was not made clear as only announcement in German and the flight had multiple nationalities on board from Europe and the UK. Aircraft was clean and crew were polite and attentive. For the price of the ticket this was as a bargain and met all my expectations. However in view of the cheap seat which means higher load factors the seat pitch is very tight and your backside will know you have done an 11 hour flight. Also as expected you will need to pay for any films which are on offer through the IFE.

✅ Verified Review | Dubai to Koln-Bonn with Eurowings. Poor service and communication. 19 hrs delay at Dubai airport for no apparent reason? Not the delay was the worst problem but the lack of communication. Nobody is available for comment or help. Staff is nowhere to find at the airport.

I flew with a Eurowings flight from Milan to Stuttgart operated by A319. The seat was typical Lufthansa with an ok legroom for a 190cm man, the food was okay - they give you a sandwich a 0.2 litre bottle of water and a cranberry biscuit. The cabin crew wasn't the friendliest but still ok!

I booked a flight with Eurowings (my first time) from Stuttgart to Thessaloniki. I found out that the flight was being operated by a Germanwings Airbus 319-100 which was 16.4 years old. The interior was quite pleasant being a standard Lufthansa seat. I booked a Smart Ticket and for that you get a free meal (sandwich + 0.2 litre bottle of water) and a free other drink. The legroom was ok for a 190cm man (6.3 foot) and the service wasn't bad.

Tried to fly Hamburg to Colgone on June 6. The 7.00 flight was boarding at 10.00 when I arrived at departure area for flight at 10.25, while 9.00 flight was cancelled altogether. A few moments later, departure time delayed from 10.25 to 13.00. Rude male gate agent told people to move to ticket counter for changes. So went back to the office. Next try June 8. Outbound flight fortunately uneventful. Return boarding pass showed 14.45 boarding time for 15.45 flight (internet said an A330 was going to be used, explaining the early boarding time). Showed up at gate at 14.45 but no aircraft, no gate agent, no info on screens. Recognisably indifferent gate agent later re-issued boarding pass twice. Finally boarded an A319 at 16.00, found seat in extra-narrow back of cabin, and took off 40 minutes late. This operation seems to regularly fall below quite low expectations and should be avoided (which is easier said than done though as on some domestic routes the only other option is taking the train which does not work if you have an early appointment).

✅ Verified Review | Dusseldorf to London Heathrow with Eurowings. My seat was booked twice. I took it first and for an undisclosed reason a flight attendant rudely asked me to leave the booked seat and go search myself for available one. I did not hear a single 'sorry' for the error the airline made. Flight attendant was not friendly or helpful at all.

✅ Verified Review | Berlin to Phuket via Cologne with Eurowings - the flight to Phuket operated by SunExpress. One of the worst companies I've traveled. You have to pay for everything, so that makes your flight no cheaper than other better companies. I paid for a service that I didn't get, and when I ask about this service they didn't know anything about it. I paid also for 2 meals - the first one was ok, but the second one was just a half sandwich and bottle of water.