Eurowings

✅ Verified Review | Dusseldorf to Lisbon. The ground staff were thin on the ground but spoke better English than staff in London Heathrow. The embarkation was controlled and the staff were well presented. The cabin was spotless and staff welcoming. The flight was about 2 hours and 40 mins and very pleasant. I had preordered a snack but for the price the contents were meagre and not to be repeated. I paid quite a lot for very little and would not do so again for travelling with this airline. All that was in bag I had purchased online was a chocolate bar, a tiny bottle of water and a sorry excuse for a sandwich with one mouthful in it! The arrival into Lisbon was punctual but a very long bus ride took place from the arrival point to a terminal and then followed a very long wait for the luggage too! I will think long and hard about using this airline again. On the one hand they have a good route network and the cabin staff are professional and organised but things like the meagre purchasable food items and add ones for luggage are off putting.

✅ Verified Review | London Heathrow to Dusseldorf. The bag-drop was quick and efficient and recall the woman who assisted me being very friendly and making a good first impression. The departure board was slow to show the gate for my flight but that was not the fault of the airline. Boarding was not well managed and several people commented that they could not understand the spoken English of the woman making the announcements. The cabin was clean and fresh and the staff neatly turned out. The flight was just over an hour and the cabin crew did well to sell drinks and snacks and coped with some very rude passengers too. Disembarkation was well managed. This was the first flight of trip from London to Lisbon via Germany. I quite like this airline as their website is transparent and user friendly.

Bangkok to London via Cologne with Eurowings. Using a similar model to Easyjet and Ryanair of charging extra for everything doesn't work for long haul flights. I was carrying hand luggage and took food bought at the airport on board, which ended up being much cheaper than buying their smart fair. I did purchase sandwiches onboard which were honestly terrible and overpriced, and they also charge an extra 9-10 euros for in flight entertainment. The connecting flight was also delayed 3 times, the third time wasnt even announced meaning that I had bought a replacement transfer ticket from the airport only to miss it for a second time (I missed the first due to delays as well). The only thing they give to you is water, the absolute basic needed for human survival on a 12 hour flight and they don't even offer that very often. Not only this, but it seems that they hugely overbook their flights. In Bangkok there were signs asking people to voluntarily surrender their seats in return for 300 euros worth of vouchers. The check in queues were huge and at Heathrow they lumped all the check in and baggage drop queues into one without even any separation for the destinations. The online check in and self check in counters would not work. Luckily I alerted a staff member to this fact and he accelerated me to the front of the queue as I did not have luggage to check. If I had waited in the lines which were probably at least 1 hour long then I would have possibly missed my flight. On arrival to cologne airport the flight connection desk was empty, leading people to queue aimlessly for no reason. No one showedup and a security person had to come and explain where people should go to catch their connecting flights. I planned initially to buy food for the long flight in Cologne but got to the Eurowings terminal only to realise there was only a single cafe selling absolute basics such as overpirced croissants. Overall the flight was not that much cheaper than alternatives which include hold luggage and recognise the importance of food, refreshments and entertainment on a long flight. While I expected the food situation, the menu should not be so expensive and the cost of the flight should reflect the lack of amenities like other budget airlines and the customer service should not quite be so sub-par. Unfortunately this was not the case and I ended up booking an overpriced poor service flight.

✅ Verified Review | It was a typical European flight, operated by Germanwings. Check-in in Rome was efficient and quick with no waiting time at the desk. Due to a thunderstorm at STR the airport was closed which ended in a delay at Rome. We were informed about that at the airport, so everyone kept calm while waiting. Once on board, we still have to wait nearly one hour in the plane. The crew, esp. the captain kept us informed very often about the current situation at STR – so well done. The seat comfort was nothing special, but I never expect much when travelling across Europe. One thing I really have to complain about is the included meal in the Smart Tariff, the given sandwich was nearly inedible, very dry and without taste. Overall I would say that Eurowings is a good choice for travelling around Europe.

✅ Verified Review | Cologne to Rome. They provide you with fancy packaging that contains an extremely poor sandwich. Legroom is fine, but I always pick the seats with more legroom. Friendliness of the cabin crew was poor. I was sleeping when they came with the beverages cart, when I woke up I was thirsty, so I walked to the cabin crew and asked for some water. I got told I could only buy some, but I didn't have enough coins, no euro bills in my pocket and you cannot pay with credit card for less than 5 EUR.

✅ Verified Review | Dusseldorf to London Heathrow. Flown as part of a trip to San Francisco. I asked the customer service on Facebook if we could use the late night check-in in Dusseldorf and I got two wrong answers. First of all they said there was no late night check-in, which was false and then they said I could use it for a flight to the USA. Wrong! US-authorities don't allow this we were told in Dusseldorf. Thank you Eurowings for not knowing the rules! Inflight experience was typical Eurowings : rather cold crew and a snack. On the inbound flight one of the stewardesses corrected a passenger in front of other passengers for changing a seat in an unpleasant way. Not necessary since it wasn't a problem and unacceptable behaviour from a crew member towards a customer in my opinion. Inbound last flight was delayed, which seems to become common practice with Eurowings. Great legroom in the Smart section though. All in all I would still recommend because of earlier experiences, but it certainly isn't Lufthansa anymore.

✅ Verified Review | Manchester to Valencia via Dusseldorf. Outward flight no problems, however, the return flight and the resulting complaints and lack of action descended into almost farce. On check in at Valencia we were informed of industrial action by French air traffic controillers and there would be a delay and a 10 euro food voucher was issued. We eventually boarded a flight to Dusseldorf unaware that we would be one of the last aircraft to land before the airport closed for their nightly curfew. On arrival at Dusselldorf we were treated well by the airport staff who made arrangements to leave on a 7am flight the following morning to Manchester and also found us a hotel for the night, top marks for airport staff, no help offered by Eurowings. On arrival at check in we were told we were not on the system but eventually it appeared we would be boarded and our bags were accepted, again airport staff gave us every assistance. The flight left on time but when the stewardess started distributiong the in flight snacks to the Eurowings SMART passengers (which we were) we were told our status had been downgraded but could not tell us why. Due to my condition I badly needed something to drink and it ended up with my wife having to plead with the stewardess for something, a bottle of water was grudgingly giiven. Because of our delay I had to make alternative arrangements to get hom from Manchestr. Shortly after outr arrival home I e-mailed Eurowings with receipts for my expenses etc. but apart from e-mailed promises and promises made by telephone no action appeared to be being taken! 7 weeks after our disastrous return flight I finally received almost all my expenses including the difference between the basic fare and the SMART fare we had paid for "as a gesture of goodwill" ?. There was no explanation of how this debale ocurred just a promise that the various departments had been informed. It would appear that Eurowing are only interested in taking you money and if anything untoward happens you are on your own and complaints are treated with contempt. Needless to say I never intend flying with them again.

✅ Verified Review | There is almost no customer service. My young children and I intended to fly from London Heathrow to Mallorca via Duesseldorf at the end of May. When it was clear that the delay to the first flight would mean we would miss our connecting one, I got fobbed off 3 times at Heathrow when asked to book another connecting flight. We didn't get coupons for a meal while waiting for the first flight. I couldn't rebook another flight on my own initiative as I had checked luggage. Don't worry, I was told, they will take care of you in Germany in any case. Well, there had been some weather issue and a security issue at a close by airport: there were at least 500 people in a queue for 2 customer service people. Back to front of hall and around food courts. People said they had been waiting for 5 hours and more. Some of them said I had to go back in to retrieve my luggage. Airport security and baggage then told us our bags were on their way out. Wait by gate 1. We followed up regularly with the baggage person, but by 10 pm, 5 hours later, no luggage. I took my kids to a hotel and by early the next morning flights I had booked myself as there was no one on phone or in person. My luggage was lost for nearly a week and each contact with the airline was time consuming, one agent was outright rude. Now 2 months later I have spent days trying to get the simple answer from the airline I need for travel insurance: reason for the delay. I have to put one star, but I would rather give none. It is still beyond my imagination how a German airline gets away with this.

✅ Verified Review | Eurowings is habitually late. I arrived at MAN for the last flight to find the flight cancelled and - surprise - the next morning also cancelled. So that says they used the planes on busy holiday routes The Eurowings desk is called AGENNY so you have to find that and the girl who is usually on doing gate could not book me onto LH as well that cost them more. So it was next day and that took 24 hours on my schedule. I applied for compensation and the response time to the enquiry is 5 weeks! The is a bad off shoot of Lufthansa. It’s not easyJet and it’s not Lufthansa so its lies in the middle with mediocre service – they have served the same sandwich offering since they launched.

I am a frequent flyer but I have never experienced such a chaotic airline. Flight was from Cologne to Stockholm. We were waiting at the gate for boarding, nothing was indicating that the flight would be delayed except for the missing aircraft in front of the window. Ten minutes after scheduled boarding time an airline employee showed up to inform us that the flight would be delayed for about two hours and that the gate had changed. Then the employee rushed away without answering questions or explaining the delay. The monitors at the airport did not indicate anything, the flight just disappeared from all screens. Other staff that we asked did not have any clue when or where the flight would depart. Two hours and two gate changes later we finally departed but our parking position in Stockholm was occupied because of the delay and we waited another 45 minutes on the tarmac at the destination until we were able to deplane. Never again.