Eurowings

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 459 reviews
3/10
3 star Skytrax Rating
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4/10

"crew was just plain rude "

(Switzerland)

Verified Review | I flew Eurowings from Düsseldorf to Zürich after arriving with ANA from Narita. What a shock from ANA service and hospitality to Eurowings. Compared to ANA the cabin crew was just plain rude and annoyed. I got a Booking class including a Meal and Drink. But the Sandwich they hand out was terrible. It seemd other passengers had to pay even for water. Thats a bit cheap, feels like Easyjet. Cabin was dirty and trash from the previous flight laying around. The window was dirty. Thankfully the flight was nearly empty so there was enough space.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDUS to ZRH
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"quality of the service is cheap"

(United States)

Verified Review | Vienna to Amsterdam via Hamburg with Eurowings. The plane was full when I got on board, and all baggage cabinets were full. I was unable to find a spot for my standard-sized carry-on luggage anywhere, and asked the flight attendants what to do. They told me to place the carry-on luggage underneath my seat which was located on the window side. It is a small carry-on bag with wheels which is no larger than any other, but it was preposterous even to attempt it, because the aisle seat and middle seat were already occupied by people, and it was clear that the luggage would not fit underneath my seat. Being stuck between people waiting from behind to get on the airplane and unable to find a spot for my luggage, I asked the flight attendants if I can place the luggage temporarily and find a spot somewhere in the front; one of the flight attendants frowned and snapped at me saying there is no space for them to save the luggage for me. The flight attendants simply stood there at the entrance without offering any help or solution to the problem while observing the difficulties that I was going through. I unanimously decided to leave my bag with the attendant as the only other choice was to either get off the plane with it or abandon my luggage; I chose the latter. The flight attendant later grudingly took my bag and handed it to another flight attendant in the front asking him to find a spot. To be fair, the price is cheaper than most airlines, and perhaps that is why the quality of the service is so cheap too. Next time, I rather pay a few more bucks and receive quality services entitled as a passenger who purchases services in exchange.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVIE to AMS via HAM
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"service onboard was impressive"

(Spain)

Verified Review | Palma to Vienna. Eurowings is taking the place of Air Berlin at Palma de Mallorca. The service onboard was impressive, and professional attitude of staff. Seat are quite confortable, I was in seat 6A. Plane departed on time, and we arrived to Viena 20 minutes ahead of schedule. Food and drinks were offered for free if you pay their Smart fare. Really a good option.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePMI to VIE
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"we couldn't complain"

(United Kingdom)

Birmingham to Hamburg with Eurowings. For the money we paid to get to and from Hamburg for a lads weekend we couldn't complain. Slight 10 minute delay on the way out from Birmingham but the planes looked brand new and the seats were much more comfortable than I have seen on UK budget airlines.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBHX to HAM
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"boarding an undignified scramble"

(Germany)

Edinburgh to Dusseldorf with Eurowings. This airline goes from bad to worse. 50% of their flights I have taken have a delayed departure, but they never tell you until the last second. Despite having their useless app, I always pass security before Eurowings admit that the flight is late. Again. In fact the airport state boards update before the app, so don't try that dodge. In fact, they gave the time to write this review while sat in departures for another flight delayed by over an hour and announced 20mins before boarding. I have lost count of the times I got up early for a Eurowings flight that left late or the times I got home late. Explanations are few and far between. It usually involves staff arriving late if they do tell you. Do not pay for a premium seat; boarding is an undignified scramble that makes Ryanair look good. The inflight food is terrible and the coffee is stewed for extra nastiness. A dreadful, smug, incumbent airline.
AircraftA320
Type Of TravellerBusiness
Seat TypePremium Economy
RouteEDI to DUS
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"cabin crew were efficient"

(United Kingdom)

Return Heathrow/Bonn with Eurowings. Both flights on time. The basic seats have minimum space which is acceptable for a short flight and the price. The cabin crew were efficient but never smiled when greeting or serving food to passengers. The size and number of cases allowed as carry-on luggage was not checked so the overhead lockers were very full and could not easily cope with the numbers. Self check in did not work in Bonn but there were check in desks available. Online check in is only available 72 hours before departure and not for return flights at the same time which is not user friendly.
AircraftA319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR to CGN
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"poor space within luggage compartments"

(Austria)

Verified Review | Barcelona to Vienna and first time with Eurowings. Never again unless there is no other option. Delayed and I lost all my city train conections. They do not give you even a glass of water inflight. I flew to Barcelona for the same price with Niki who offered non-stop beverages and even some snacks. Second rate terminals and airports. Although only 8kg baggage is allowed most passengers had huge enormous bags - which led to poor space within cabin luggage compartments. If you have a choice to fly by other companies - avoid Eurowings.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBCN to VIE
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"friendly crew and good info from the cockpit"

(Netherlands)

Verified Review | Only a slight delay with the last flight out flying from Manchester to Dusseldorf, which is worth a mention since Eurowings flights tend to delay at the end of the day. Friendly crew and good info from the cockpit. Booked basic so no food, but can't complain for 50 euros. CRJ900 is nice because of the much better legroom than on other LCC. Irritating that EW are not accepting Dutch IBAN-numbers, so you always pay 10 euros more and you get their digital magazine (which I don't want).
AircraftCRJ900
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMAN to DUS
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"won't fly Eurowings again"

(Canada)

Verified Review | Paris CDG to Berlin. The service was friendly but Eurowings left my suitcase in Paris. I was on a direct flight, no connections, and I wasn't late, so there was no obvious reason why my bag wouldn't land with me. What was worse was the tracking system. Although my bag was apparently on the next flight on the same day, I didn't find out anything about the status until two days later. On the same flight as me was a French woman who didn't receive her bag but her boyfriend did even thought they checked in their bags at the same time. When it finally indicated that "item was located " I went to Tegel to pick up my bag instead of waiting for delivery. I couldn't do much for two days because I didn't know when my bag would be delivered. When I went to pick up my bag, the bag recovery area in terminal C was like a zoo but this isn't just Eurowings's problem. But I did meet other people there who were putting in complaints at Eurowings for lost/misplaced bags from Paris as well. This seems to be a recurring problem I fly fairly often and my bag has been delayed only once. This is a short flight from Paris to Berlin. Such inefficiency! I won't fly Eurowings again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCDG to TGL
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"cannot find anything positive"

(Germany)

Verified Review | Zurich to Hamburg. Heavy delay. Unfriendly staff, poor cabin layout at high costs. Unfortunately it is impossible to avoid Eurowings from and to Hamburg. It is only the lanes and counting legs for miles&more which keep this airline in business. Even if I try, I cannot find anything positive. The best experience is usually the bus ride from the far away tarmac to the arrival hall.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteZRH to HAM
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no