Eurowings

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 457 reviews
3/10
3 star Skytrax Rating
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1/10

"They don't care about service"

(Germany)

Verified Review | Dublin to Hamburg via Dusseldorf. Dublin had with catastrophic boarding. The gate we were waiting at, wasn't even equipped with seats. Consequently we missed our takeoff slot which meant missing our flight connection at DUS. It was clear when we took off, that we would require assistance in DUS. When we arrived late in DUS, we were told by the crew to contact the Eurowings staff on the ground. There was none. We passed the passport inspection. After that we found a Eurowings desk, with a Eurowings employee who watched an employee of the airport, who was explaining that he wasn't in charge of anything. He told us, to find the ticketing desk of Eurowings. The Eurowings woman smiled and looked friendly, but she said nothing. So we found the Eurowings ticketing desk in the terminal. There we met the first helpful Eurowings employee. He made a booking for us on the evening flight to HAM, and he asked us why we had no luggage with us. Before we could get our new boarding passes, we should "go and find it". He literally said, that Eurowings doesn't care about luggage which is rejected due to missing flights. We were told to find a door with a bell. Of course, we didn't find it. Finally the police and the customs authority and the airport authority assisted us in finding the door an in reentering the arrival hall, Eurowings did nothing. We found our bags just standing somewhere. Eurowings calls this place the mobile baggage-desk. There was no staff. Ther was no desk, not even a sign, there was luggage all over the place. Eurowings will fly you to your destination. They don't care about service, except you pay €3 for a coffee. When Eurowings offers flight connections, they should assist their passengers when something goes wrong and not leaving all problems to the airport und the customer.
AircraftA320 / A319
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDublin to Hamburg via Dusseldorf
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

"wasn't what I'd call cheap"

(Germany)

Verified Review | Hamburg to Dublin via Cologne. HAM-CGN was okay, just the flight, no service. Seat comfort below average. Cologne to Dublin boarded on time but was delayed due to a cracked cargo net which was fixed within an hour. I'm aware of my no-frills fare, although even that wasn't what I'd call cheap, but a glass of water would have been thoughtful.
AircraftA320 / A319
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHamburg to Dublin via Cologne
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Very satisfied with trip"

(Cyprus)

Verified Review | Paphos to Vienna. Stress free travel for family with young child and dog. Good flight- no bumps. Food is ok, use buses rather than direct connect to airport terminal building, but that was not material. Some delay in departure (20-30 min) but arrival time not materially affected. Very satisfied with trip - excellent value for money.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePaphos to Vienna
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Staff are super friendly"

(Brazil)

Verified Review | Flew Zurich to Newcastle via Dusseldorf. OK so you cannot apply the same standards when flying first class with a premium airline as you do when flying a low-cost in economy. However in context Eurowings is a star. Staff are super friendly at all stages of travel and they are also very helpful. I had a tight connection in Dusseldorf, flight left Zurich a bit late which made a tight connection a potentially missed connection. Attendants let me sit at front of plane so I could get of plane first for mad dash to connection. Announcement was made with my connecting gate and directions to it. Plane was clean. I enjoyed my flights with Eurowings, the price for a flight booked only a week in advance was very reasonable.
AircraftA319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteZurich to Newcastle via Dusseldorf
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"no support from the service on the ground"

(Germany)

Verified Review | I've been flying the route Cologne-Venice very often in the past few years and almost all the time flights have not been on time. Delays spanned through 1 to 3 hours caused by the most varying reasons. Usually no information other than the delay time is given and there is no support from the service on the ground in term of food/drinks or help for those missing connections because of the delay. Many times I had to rely to a very expensive taxi to reach my final destination, like this time. Contacting customer service for complaints or compensation has so far revealed to be unhelpful.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCologne to Venice
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"disappointed with Eurowings service"

(United Kingdom)

Verified Review | Stansted to Zagreb via Cologne. We checked in at Stansted & the staff wasn't sure what he was doing he asked his colleague a few questions regarding our baby pram & if he needed to give us a receipt & he then went off for 5/10mins to get a label for us to go on the buggy. The pram came off in Cologne & we flew on to Zagreb without it , once we worked out it wasn't on the luggage belt we went to the customer service desk at Zagreb & they gave me a irregularity report, the lady gave me a number to call if I had any further questions, the number I was given I tried to call for 10 days & there was no answer I was told it would be open 8am-8pm - well that was a lie!! I was also told by the lady at customer service that the pram would be brought to me when found so I gave her the addresses of where we would be staying for the next 2 weeks. 2 days later I got a text message to say I had to fill in a inventory & claims form online to help locate my item faster. It took 5/6 days until I actually spoke to someone on the phone to still tell me my pram had not yet been located this was a different number I called which I found on the internet. 13 days later I received an email to say they had found my buggy & were sending it to pula airport near to where we were staying the next day, however we were expected to fly back to the UK the following day, their colleague had written in the wrong information of how long we were staying, I then received an email on the 28th July to say they were transferring the pram to London Stansted & I would be contacted once they know delivery time to my home address. The pram was delivered to my home address on 1st August, 19 days after we checked it in at Stansted. The inconvenience & stress of not having our baby pram for the whole holiday totally ruined our time we couldn't go out in the evening as my toddler does not sleep in our arms just because staff could not do his job properly at Stansted - so disappointed with Eurowings service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteStansted to Zagreb via Cologne
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"service friendly and professional"

(Germany)

Verified Review | Flight from Dusseldorf to Milan with Eurowings. The flight was on time, the service friendly and professional, everything ran smoothly. The leg space is limited, but still ok for a short haul flight. No frills, but very good value for money. Not quite as cheap as some low-cost competitors, but the overall product is superior.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDusseldorf to Milan
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"delayed an hour and a half both ways"

(United Kingdom)

Verified Review | Eurowings flight delayed an hour and a half both ways, on Thursday evening flying out of London and on Monday evening flying back from Vienna. There was no notice so we had to wait in the airport which is very boring. Also meant the entire day was a write-off both times.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Vienna
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst travel experience"

(Switzerland)

Verified Review | Hamburg to Zurich. Worst travel experience ever. Flight was delayed and then cancelled after 6 hours wait going out. Got a late flight missing all connections. Going home now and flight is again delayed 3 hours without any information. All other Eurowings flights are also delayed. Never flying this airline again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHamburg to Zurich
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they've lost my luggage"

(United Kingdom)

Verified Review | Warsaw to Newcastle via Düsseldorf. Awful experience. I travelled in 4 segments this week and every single one was delayed by at least 45 minutes. On the last leg they didn't even bother to tell us. Finally, they've lost my luggage and I haven't even been provided with a reference number.
AircraftA319
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteWarsaw to Newcastle via Düsseldorf
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no