Eurowings

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 386 reviews
3/10
3 star Skytrax Rating
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2/10

"Worst tasting sandwich"

(Austria)

Vienna to Barcelona on Eurowings. Internet check in was a challange. OS Ticket allows not check in at OS home page. Trial on Germanwings/Eurowings works only with the additional Eurowing booking code. Baggade drop off at OS counter! Lufthansa group is disarranged with Eurowings. The Miles&More booking was not possible, despite booking information on OS ticket purchase? New A320 with winglets. Slightly delayed. Seat comfort acceptable cabin looks clean. Staff was okay but no highlight. The Snack on “Smart” seat was the worst tasting sandwich in the last 5 years of my flights.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteVIE to BCN
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"think twice before flying again"

(United Kingdom)

Our outward Eurowings flight was 30 mins late taking off, and the return was 45 mins late taking off. I found the booking a seat not user friendly, and booking the return flights on the morning of our return flight, also not user friendly. I was able to book a seat on a flight I had already taken, I was unable to book seats within the price of my ticket and therefore had to pay £18 per person (6 persons). So Eurowiings not a good experience and will think twice before flying again.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteStansted to Vienna
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"not full which added to comfort"

(Netherlands)

Germanwings flight number but Eurowings plane. Almost one hour delay because of late incoming plane. Appologies but I think airlines should offer water, tea or coffee free on board in case of a delay. Plane was only one third full, which added to comfort. Normally the A320s from Euro/Germanwing don't have comfortable seats and legroom. With 49 CHF a good price.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteZurich to Dusseldorf
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"this was a nice flight"

(Netherlands)

I don't get how Eurowings manages to delay boarding of the first flight of the day. Both plane and passengers are present, so I don't see the problem. Otherwise this was a nice flight. Just bought the basic seat for 49 euros, which is a great deal. Easy to use app with mobile boarding pass. Flight had Germanwings flight number but was operated by Eurowings - which will be the future operating name for Germanwings.
AircraftCRJ 900
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDusseldorf to Milan Malpensa
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

Eurowings customer review

(United States)

This was supposed to be a flight on Germanwings from Hamburg to Oslo. I had booked 2 flights on Germanwings. The first was from Budapest to Hamburg, the second from Hamburg to Oslo after a hotel stay overnight in Hamburg. I booked and paid for one suitcase to be checked in on both flights. I did retrieve my suitcase after the BUD-HAM flight as I needed it in the Hotel. It was 2 separate flights on "Germanwings". I did not know anything about "Eurowings". When the bus that took us from the gate at Hamburg to the plane I saw it was marked "Eurowings". Of course I asked if I was on the correct plane and was assured it was. After we were in the air a short time, I was asked if I wanted anything by a member of the crew, I only asked for a glass of water and was told it would be 3 Euro. Not a bottle of water, a glass poured out of a large bottle. I guess this is the new craze of overcharging for everything on LCCs. But I really knew I had been traveling on a inferior airline when my luggage did not show up in Oslo. It had been left behind in Hamburg. Even Eurowings did not handle the missing bag. It was done by SAS ground handlers in Oslo and done very well. Thanks to SAS I did get my suitcase back all the way to my Florida home.
AircraftCRJ900
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHamburg to Oslo
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
4/10

Eurowings customer review

(Netherlands)

AMS-HAM-AMS. Very unpleasant experience AMS-HAM got cancelled due technical issues so I was put on their next flight which departed 3 hours later. Once en-route service was good though. Return flight 8 days later was delayed by 1 hour then got cancelled as well again technical reasons. This was the last flight of the day so I was offered a hotel. Instead I requested to be put on the Lufthansa HAM-DUS flight as AMS and DUS were about the same distance by car from my final destination. This was granted and all in all the delay was under 2 hours which is considering the situation not even that bad. LH was one of my preferred airlines but after this round-trip my confidence in reliability of LH (which Eurowings operated this flight for) is lost.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
5/10

Eurowings customer review

(France)

Kiev - Dusseldorf on May 20 2013. Ground staff extremely unfriendly and uncoordinated started boarding before the aircraft was ready so that we had to wait 20 minutes in the bus with no air-conditioning or ventilation where it was very hot. Very uncomfortable seats with no much legroom. Staff on board also not very friendly and did not announce the temperature and time at arrival. Nevertheless we managed to arrive almost on time.
Seat TypeBusiness Class
Value For Money 12345
no
9/10

Eurowings customer review

(Germany)

DUS-MAD in class S (economy) in seat 11C. Duration: 2 hours. I was very surprised with the service and comfort on board because we flew in a CRJ-9000. My regulation sized cabin baggage only just fit inside. It was an early morning flight and a breakfast of scrambled eggs spinach and potato cubes was served together with orange juice and a biscuit - all in all pretty good for economy class on such a small aircraft. Comfortable flight overall with two rounds of drinks service. Excellent landing. All in all an excellent flight.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Eurowings customer review

(United Kingdom)

MAN-HAM-MAN. Early morning flight out on Canadair Regional Jet 900. Boarded on time and arrived on time late departure due to airport delays rather than airline tardiness. Service was good and breakfast snack and drink sufficient for short flight. Similar on the way back with delays getting to the runway at Hamburg airport. Baggage arrived OK at both airports in short space of time.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

Eurowings customer review

(Germany)

HAM-MXP: An early morning flight to Milan on Canadair Regional Jet 900. Passengers greeted by friendly but distant cabin crew. I managed to get a seat just behind Business class. Leg room in economy class was horrible I am 188 cms and barely fit in. Being an early morning flight they handed us a raisin bread roll and drinks for 90 mins flight which was shameful considering that it is Lufthansa co-operated flight. After snack round cabin crew was no were to be seen until landing. I don't think I am opting for Eurowings again.
Seat TypeEconomy Class
Value For Money 12345
no