Eurowings

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 459 reviews
3/10
3 star Skytrax Rating
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4/10

"a classical low-cost airline"

(Italy)

Verified Review | Rome to Cologne Bonn. Flight was delayed 3 hours, but it was not the airline's fault (destination airport temporarily closed due to a bomb from the II WW). We got free snacks and beverages for the inconvenience. For the rest, it was a classical low-cost airline, with little space for the legs, no entertainment, but everything as I expected. The only thing that I did not like is that, despite the delay was known well in advance, we were all sent an SMS saying that the times for check-in had not changed, forcing everyone that had to ship his luggage, like me, to stay for hours at the airport.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRome to Cologne Bonn
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"the trip was wonderful"

(Ukraine)

Verified Review | Cologne to Cancun. Me, my wife, and our 5-year and 4-month old sons travelled from Cologne to Cancun with Eurowings (11 hour flight). We had seats in economy class and the trip was wonderful. The staff was very friendly and helpful. The flight was clean and looked liked new. There was enough space for my legs although I'm a tall guy. Overall, we were happy with the service and would go with them again. Of course, our expectations were in accordance to their rates.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCologne to Cancun
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"rotten customer service"

(Australia)

Verified Review | Horrible airline. Sitting in the airport and started receiving delay notifications. Half hour each - not bad after the first two times but then we suddenly received a notification saying that our flight was delayed til the next day at 3PM with no explanation or apologies. After an hour and a half on the phone to customer service, was told that we can book a hotel or taxi etc and we will be compensated. Submitted compensation and still waiting for a reply from a human being (have only received automated responses). Their customer service line is a joke as they keep telling you to send an email. Rotten customer service - avoid at all costs.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteZadar to Munich
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not fly with them again"

(United Kingdom)

Verified Review | Izmir to London via Dusseldorf. A bad experience will not fly with them again. The plane and seats was really comfy but when we arrived at Dusseldorf the staff was so rude, also when I arrived at London Heathrow they did not give me my stroller so I had to carry my toddler. Then when we arrived to collect our baggage they did not put it on the plane with us they left it in Germany, still waiting for it now!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIzmir to London via Dusseldorf
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"unfriendliness of cabin crew"

(United Kingdom)

Verified Review | Istanbul to London via Cologne. I have never experienced flight which was so cold. Despite telling the crew nothing was done about it. The unfriendliness of the cabin crew was standard throughout the both flights. The food was basic and over priced for what it is. I will not be planning to travel with them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to London via Cologne
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"predictable delays each time"

(Switzerland)

Verified Review | Unfortunately I do not have any other choice but to use this airline. With almost 2 years experience with 3-6 flights per month, 90% of departure for the flights Milano Malpensa-Dusseldorf-Milano Malpensa are delayed 30 mintues - 3 hours! Not recommended as predictable delays each time.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMilan Malpensa to Dusseldorf
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"archaic check-in procedure"

(United States)

Verified Review | Seattle to Cologne, returning Berlin to Seattle. If you can avoid flying Eurowings, do so - they have the most archaic check-in procedure. Rather than allow online check in, you must check in at the counter (which guarantees a 30-45 minute line). Even on long haul flights, everything is charged as far as food or drink goes. Any more entertainment than the flight tracker is going to set you back. Don't even try to use their phone customer service. The personnel are rude and extremely unhelpful.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBerlin to Seattle
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"arrival on time"

(Germany)

Verified Review | Jerez to Dusseldorf. Departure and arrival on time, understandable loudspeakers, hilarious, nice tone used by purser and captain. Clean seats, board menu not used, embarking under rain, therefore access should have been organized. There were no screens showing the flight progress
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJerez to Dusseldorf
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"frustrated and disappointed"

(United Kingdom)

Verified Review | Berlin Tegel to London Heathrow. First flight out cancelled at very short notice. Unsympathetic customer service who gave false information about availability of flights during the day, forcing us to rebook on the last flight out and so miss business meetings. Arrived at airport to find last flight out delayed by 30 mins. Very frustrated and disappointed with poor service.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBerlin Tegel to London
Date FlownAugust 2017
Value For Money 12345
no
6/10

"very decent pitch and legroom"

(Switzerland)

Verified Review | Flew Bucharest to Zurich via Dusseldorf. No priority checkin at OTP at all. Chaotic queuing before the three open counters. On both sector changes of aircrafts. First sector on German Wings (A319) and second operated by Air Berlin (A320). So not sitting at the emergency exit but a row behind. But still on both legs very decent pitch and legroom. Had a Smart Ticket which includes a sandwich, jelly bears and water. Sandwich gets smaller and smaller each time I fly with them. Would say 4 small bites. If I would not have had baggage, I would not take that price plan anymore. Flight OTP-DUS very punctual, the flight DUS-ZRH delayed by 45 minutes.
AircraftA319 and A320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBucharest to Zurich via Dusseldorf
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes