Eurowings

✅ Trip Verified | Vienna to Rome. The gate changed 15 minutes before the scheduled flight time and then delayed by 40 minutes due to no spelled reason. The staff were unable to provide any information. Seems like Eurowings is a very cheap airline and customer service is not one of their priorities.

✅ Trip Verified | London to Stuttgart. When Lufthansa switched all flights not going to/from Frankfurt or Munich to Eurowings they stated it will not mean lower service etc In fact, the prices stayed high (even higher on routes where LH Group has taken over parts of AirBerlin) No priority boarding for Star Alliance Gold Members, poor meals/drinks, no newspapers, few miles.

✅ Trip Verified | Dusseldorf to Newcastle. I paid £350 for a return ticket to be treated like cattle. No smiles or manners from the staff or crew. Both ways delayed with no explanation and they left us sat on the bus on the runway for 30 minutes next to the plane whilst it was refuelled (not great at anytime let alone when pregnant!). Again no apologies. I asked to buy a packet of M&M's on board when the trolley got to us and you would think i had asked him to give up a kidney! I would expect a lower standard of customer care if i had paid peanuts for the journey. I will never use this awful excuse for an airline again.

✅ Verified Review | Brussels to Stuttgart. Once again I had to fly with Eurowings, the so called "Low Cost" airline LH established It proved that what had changed is only service level (worse), but not price. The Basic-Tarif doesn't even allow a Gold Member of Star Alliance to enter the lounge anymore Plane is at outside position, and you even need to pay for a beer.

✅ Verified Review | So I flew yesterday, 8 November 2017. Venice to Cologne. Went to the airport at 19.30 as the flight was scheduled at 21.30. After spending 2 hours to check my luggage in, confusion all around as no one was saying anything and we were all just standing. The staff notifies us that there was a problem with "computers" from the German side and hence the delay. No apologies given. So after another hour, finally checked my luggage in, had some extra weight, went and paid 50 euro for extra 4 kgs and that is fine but the staff member was a really a bad host. Not a smile, not an apology, more interested in making you pay. Good thing I booked extra leg room, drinks and snacks included, guess what? A cup of lukewarm coffee was all I got. The flight crew never apologized for the delay, no one from Eurowings did. Never again with this company.

✅ Verified Review | Bangkok to Cologne return. Booked in "BEST" fare. Priority Check-in and passport control, information with voucher for lounge, lounge service and boarding absolutely perfect, but only in Bangkok Suvurnabum airport. The service in Cologne very bad if not inexistent. Check-in- and boarding personnel inefficient. No priority boarding. Lounge information inexistant, so you find yourself back in a complete different boarding area (B) from which you cannot or only uneasily get back to the Lufthansa lounge in C area. Service on plane good but not even earplugs or eye-covers available. On a previous flight we got a nice grey zip-bag with socks, earplugs, eye-covers etc in it, such times seem to be revolved, within 2 month. Inflight entertainment same as 2 month ago. Still ok for the money you pay, we know it's not a real first, or business-class" but why not try at least to get the same service in their "home-airport" as in Bangkok.

✅ Verified Review | Dusseldorf to Paris CDG. They lost our 3 bags on this very short flight. They found 2 of them following day, one bag is still missing! What's even upsetting is that they are not doing anything about it. They do not have a phone number to call for this. Their customer service simply tells me to email their "claim" email address, which I did multiple times, I get an automated reply and nothing else. Very frustrating, stay away if you can. You will get no help if you have issues, they will defer you to an email address or will ask you to call later, but you will get no result!

✅ Verified Review | I am a University student who travels regularly between Cologne and Budapest, and the only possibility to fly is with Eurowings. I can honestly say it is the worst airline I have ever flown with. I do not know what goes on in their Operational control center, but it is the most delayed airline. The on-time performance of this route is 63%. What a joke. I fly them 4-5 times a year there and back and I am happy if only once a year they manage to fly me on time. I have had delays where the flight took place the next day, I had delays where the flight from Cologne was already over Czech airspace, and they had to turn back because they realized the crew would run out of duty time - real proper management their. Last time, to minimize the delay from Budapest to Cologne, they replaced the AC in Budapest, as the originating flight from Cologne was over 2 hours delayed. So they took us with an Air Berlin plane which was already positioned at Budapest. I paid extra money for added legroom, as I am 6.2ft/187cm, did not get extra legroom seat on Air Berlin plane. Numerous occasion my plane was so delayed landing in Cologne that there was no longer train service during the night, so I had to take a taxi home, which sometimes cost me more money than the plane ticket.

✅ Verified Review | Prague to Dusseldorf was really good, didn't expect that much from this company. Delayed a little bit, but still manageable and we arrived only 15 minutes late. Even on such a short flight, we get a free drink and a small snack. Aircraft was pretty clean. On the way back though, total disaster. Delay 1 hour, aircraft (19 years old) dirty, seats tattered) unorganized boarding. Only left half of the plane got meal and drink (I dont even know why). Staff unfriendly and obviously bored. Mixed feelings from this company.

✅ Verified Review | Dusseldorf to Milan. This Lufthansa subsidiary is getting worse and worse in its service levels for premium customers: priority boarding cut; access to lounges for the Basic tariff cut, fast lanes that at some airports are the opposite of "fast" or - in the case of Düsseldorf, closed. That is particularly upsetting as I have paid as so called "Best" customer for a service that I am not getting. Also, given the difficult integration of AirBerlin crews and aircraft, the levels of reliability in terms of plans leaving and punctuality have suffered greatly. Trying to rebook flights is not made easy with waiting times of 20 - 30 minutes for the hotline. All in all, having paid more than 300 Euros for a one-way flight, the level of service and reliability does not match ticket prices. Either improve service levels to match prices or cut prices, please.